Posted by Jessica (7 years ago)

Meh :/

I ordered 4 items from milanoo which cost me about $130. The clothing were not true to size at all, too big and too small. The dress looked cheap :/ and I can't even wear the corsets due to the size difference. The Cosplay costume I bought had terrible sewing issues with the buttons and some even popped out. When I received it, the button holes were seen together! Was disappointed and will buy only one more time to see if the product will be to my liking. I will not repurchase from them if my next item is like any of the above.

Order Number:

en-uk_121031045730_060

Bought: #03560160784
Item Code:#03560151470
Item Code:#05260000018

Pros:
  • -Looked nice-corset material seemed good
  • Cons:
  • -buttons popped from Cosplay costume
  • button hole sewn together-sizing is all over the place (too small and too big)-cheap material for dress-shipping is expensive
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    Dear Customer,

    Thanks for sharing your shopping experience with us here and your comments mean a lot to us on improving. If you have any quality issues, please always feel free to contact us by email ([email protected]), phone or live chat. Our customer representative will take care of your concerns and try to give you a reasonable solution. Your greatly understanding is appreciated!

    With best regards.

    3 out of 4 people said 'YES'

    Canada flag   Review came from Canada.
    154160

    Posted by lana (7 years ago)

    cute, but wrong.

    Order Number: en_mi_130327110142_830_1 I received the shoes I ordered only 1 day late, which was okay since I was on vacation anyway. The shoes I ordered were the right ones w/ a few minor glitches. First of all, there is no stitching on the shoes whatsoever, they are all glued together which means, lifespan will be short. The bow looked like it was cut by a 2nd grader. However, my main concern was the strap that is supposed to go around the ankle. It is short. I am a 5'4" 98lb female (petite body size). MY ANKLES ARE NOT FAT, Yet somehow the strap is too short to button. It just won't do. I realize I can get them professionally altered but that will cost me an extra $15-20 on top of the $60 I already paid for my purchase. No thanks. As far as customer service goes, I cannot say anything yet, since I just submitted my request for return. Hopefully it will run more smooth than for some of the commenters below. My advice is to be careful with over-seas orders of unknown or little-known companies. Sizes will most likely differ since they are based on local population. Take proper measurements when purchasing custom-made items

    Bought: #23600195438

    Order Date: 2013-03-27

    Date Received: 2013-04-25

    Pros:
  • cute
  • Cons:
  • short strap
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    Dear Customer,

    Sincerely sorry for the late arrival and whatever the inconvenience that has been brought to you. Regarding your concerns, you could feel free to contact our customer service with the detailed photos to show us the problems. Our customer representative will help you with your orders within 24 hours. You could choose to send us email ([email protected]), call us ((00)86-28-6555-4191) or live chat for fast response. Your greatly understanding is appreciated!

    With best regards.

    2 out of 2 people said 'YES'

    154150

    Posted by universe_chic (7 years ago)

    lolita / maid dress / cosplay

    order number : en-uk_1103180717_767

    ordered this for anime-expo... i expected it to run small so i ordered an m... but it was actually true to size... it even fit a bit loose... shipping takes time... but patience pays off!... the quality is really good for 70 bucks... hell, those costumes they sell here in the states for over 100 bucks have nothing on this... you bet much more bang for your buck here at milanoo... i've ordered more than once and i have yet to be disappointed (always wait for there to be a coupon avl. for your order tho ;) and you'll get an even BETTER DEAL!)

    Bought: lolita, maid cosplay, black and white

    Order Date: 2011-03-17

    Date Received: 2011-04-15

    Pros:
  • high quality for what you pay... true fits... awesome prices
  • Cons:
  • month long shipping (but worth the wait)
  • shipping is a bit pricey (BUT they have free shipping promos 1/2 the time
  • so just wait for one ;) OR just use one of their other discounts to make up for the shipping ;)
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    1 person said 'NO'

    154100

    universe_chic reviewer photoPosted by universe_chic (7 years ago)

    red and black thick stripe leggings

    order number : en-uk_1103180717_767

    universe_chic

    i loved them... i ordered a couple of leggings b/c they had an offer of free shipping with them... they are awesome... i expected them to run small b/c it's happened at times when i order direct from china, but WOW... loved the leggings!... a bit on the sheer side, but awesome! shipping was 2 days late but only b/c of fedex fault, it was technically on time ^_^

    Bought: red and black thick stripe leggings

    Order Date: 2013-03-17

    Date Received: 2013-04-19

    Pros:
  • awesome american fit
  • doesn't run small like many asian clothing online
  • VERY good quality
  • Cons:
  • puntual shipping but does take about a month to get to it's destination
  • these specific leggings are a bit sheer
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    1 person said 'NO'

    154090

    Posted by Jane (7 years ago)

    Don't pay for "tailor made"

    Item looks well sewn and material is nice but not the right size, 5 sizes too big. I will need to spend more money to have it tailored. Very poor customer service.

    Bought: Soul Eater Justin Law Uniform Cloth Cosplay Costume(Size:Tailor Made)

    Order Date: 2013-04-11

    Date Received: 2013-04-22

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    2 out of 2 people said 'YES'

    154060

    Posted by Hannah Williams (7 years ago)

    Trustworthy Seller with Average Products

    I have bought two cosplays from Milanoo, and I have been very satisfied. First of all, they're at least 20% cheaper than most other cosplay sites. And, although their selection isn't great, they carry quite a bit I like. Yes, they are located in China, but don't let that be a turn-off. Their English is poor, but you can usually understand what they're trying to say. Their customer service genuinely wants to help, and they run sales quite often. The shipping is on the slow side (allow 2-3 weeks), and is quite pricy at about $15, but their costumes still end up being quite affordable. The costumes themselves are nice, but they can sometimes be "unfinished." For example, on my Cross Yuki cosplay, several buttons were loose and came off. Of course, this is an easy fix, but it's something to be aware of.

    Overall, I would encourage everyone to give Milanoo another shot!

    Order number: en-uk_121118045451_483

    Bought: Rukia Cosplay

    Order Date: 2012-11-20

    Date Received: 2012-12-11

    Pros:
  • cheap prices
  • good customer service
  • Cons:
  • slightly below average costume quality
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    1 person said 'NO'

    153950

    Posted by Sheryl (7 years ago)

    Great Product, Great Price

    Order Number: en_mi_130423210825_382

    I ordered beautiful silver evening bags for only $8.99 each from Milanoo. My bridesmaids love them and so does my mom (she had me order her one, too, after she saw them)!! The product is excellent quality and is just as pictured. Shipping is a little high (was $11.01 for one - more than the bag!).

    Bought: Order Number:en_mi_130423210825_382

    Grace Quilted Rosette Silk Evening Bag for Woman
    1 Items
    Color:Silver

    Order Date: 2013-04-23

    Pros:
  • Quality
  • Price
  • speed of delivery
  • Cons:
  • Cost to ship
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    2 out of 2 people said 'NO'

    153920

    Posted by Savannah (7 years ago)

    Excellent!

    My order of Saeko Busujima's School uniform from the anime High School of the dead ( Order Number 151700 ) is exactly what I ordered and is in prefect condition. Shipping was very fast as it took barely a week when arrived and the clothes were well packaged! I will continue to use Milanoo for further orders!

    Bought: Saeko Uniform from High School of the Dead #151700

    Order Date: 2013-04-02

    Date Received: 2013-04-12

    Pros:
  • Great condition
  • exactly as described
  • good quality
  • amazing customer service
  • quick response
  • Cons:
  • was a bit wrinkly
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    2 out of 2 people said 'NO'

    153850

    Posted by Skylar (7 years ago)

    Weird but good

    well when I first ordered I didn't have an account and it let me order anyway but I could see my order or anything when I ordered because of it. So when I tried to set up an account it was a little weird but customer service helped me out. then after that I could track my order and for coming from china it was fast shipping.

    Order number:en-uk_130307023047_696

    Bought: 4/5'' Heel Yellow PU Leather Lace-up Womens Short Boots, 10690098366

    Order Date: 2013-03-07

    Date Received: 2013-03-26

    Pros:
  • cute style
  • Cons:
  • shipping was almost as expensive as the boots were
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    1 person said 'NO'

    153840

    Quinn Bell reviewer photoPosted by Quinn Bell (7 years ago)

    I love Milanoo!

    My order number is en-uk_120907022548_057

    I got a pair of wedge sneakers and I absolutely love them. They`re comfortable and look just like the photo on the site. I definitely recommend Milanoo because they have low prices, fast shipping and good customer service. I will definitely be getting products from them again!

    Order Date: 2012-09-07

    Date Received: 2012-09-24

    Pros:
  • fast shipping
  • good customer service
  • good quality
  • low prices
  • trendy
  • wide selection
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    1 person said 'NO'

    Canada flag   Review came from Canada.
    153730

    Posted by Yumi (7 years ago)

    Great prices, despite shipping fees

    order number: en_mi_130401093102_960

    Loved the dress I bought there. Came earlier than I expected! And it fits like a charm! I'll be searching for more here in the future!

    I bought the turndown ruffle lolita dress for just $44, even with shipping costs, and it was right up my alley and price range. I recommend Milanoo for just about anyone who's looking for inexpensive lolita. My only criticism is that they really SHOULD reduce their shipping fees.

    Bought: Black Turndown Collar Ruffle Cotton Gothic Lolita Dress

    Order Date: 2013-04-04

    Date Received: 2013-04-15

    Pros:
  • Right size
  • fair price
  • Cons:
  • The $15 shipping cost
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    1 person said 'NO'

    153620

    Empress reviewer photoPosted by Empress (7 years ago)

    VERY SATISFIED CUSTOMER:order number 130331011609-800

    Order number en-mi-130331011609-800 I wish i could give you guys more than a 5 rating, you guys are the greatest, I didn't take the time to read any reviews on MILANOO. I saw a dress Beyonce had on and decided i wanted this dress for my high school reunion, first of all this is a company base in China, things that come from China takes a little time,When i placed the order for my dress i make a huge mistake. MILANOO took the time to send me several e-mails, trying to get the correct measurement, first of all they didn't have to do that, THANK YOU GUYS VERY MUCH. I made a mistake on shoes once again they e-mailed me and made sure i got back to them before they made a move with my orders. MILANOO everything i've bought from you guys oh my GOODNESS i love it, my bathing suit arrived yesterday, wow BEAUTIFUL, my dress is arriving today, just as you guys promise. I just want to say thank you guys very much, you all are very SWEET, everything is just so BEAUTIFUL and i love it. MILANOO you have my business. God bless you guys with a prosperous business, stay blessed, already looking at what i am ordering next, lolz god bless you guys.

    Bought: Swim suit

    Order Date: 2013-03-26

    Date Received: 2013-04-13

    Pros:
  • Very PROFESSIONAL and courteous A plus in my book.
  • Cons:
  • No cons in my book.
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    1 person said 'NO'

    153540

    Posted by hjewel (7 years ago)

    fast ship

    order number: en-uk_130316100036_342

    VERY fast shipping. Was expecting to get the package in a month and whoaaaaa it was at my door in like, 2 weeks! :) So that was good.

    My favorite thing I ordered was a denim jacket... which I've worn a billion times since I got it. REALLY CUTE and it goes with everything. :)

    I also ordered 2 pairs of lacy socks, a bag, and jeans. I got everything 10$ off cause I used a coupon of theirs. So it was a pretty good price and I'm happy with what I got. OVerall I would say I would shop here again!

    Cheers,

    Pros:
  • fast shipping
  • cute original clothes
  • nice service
  • tracked shipping
  • prices
  • coupons
  • Cons:
  • language barriers so have patience
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    3 out of 4 people said 'NO'

    153510

    Posted by JC (7 years ago)

    RIP OFF

    Order number en-uk_130319090103_578

    First order, 6 dresses. Horrible construction, material was really cheap and NOTHING fit. I'm 5'5"' size 6. I thought the items might run small so I ordered a large on everything. Took over 3 weeks for delivery, their customer service was no help when I contacted them about the order.

    I think this might be one of the scam companies they had on NBC news this morning. BUYER BEWARE, items look nice on website and the reviews there shouldn't be trusted. These dresses are so bad I won't even donate them to a local thrift store..they're going out in the trash. Reading their return policy, it's not worth trying to get a refund ( I have no confidence that would even happen).

    KARMA Milanoo....wouldn't want to be in your shoes.

    Pros:
  • None
  • Cons:
  • Order took longer than stated
  • horrible construction
  • everything WAY too small
  • Maxi dresses were 3-4 inches too long and can't be hemmed due to pattern of material
  • return shipping too expensive
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    “Dear Jfcoliver,
    Thanks a lot for your purchasing from milanoo. We're so sorry for our products could not satisfy you.

    Regarding to the problems you've met,one of our RMA team staff has already replied a RMA number to you via email .Return address is included on the attached file.Would you please have a check of your mailbox to keep following up the issue?

    Please do kindly count on us ,we'll do our best to solve the issue properly and fairly.

    Any other questions ,please feel free to contact us.
    Much appreciated for your understanding and support.Thanks!”

    4 out of 4 people said 'YES'

    153490

    Posted by Teliah (7 years ago)

    Fast, Satisfactory and Inexpensive

    Order Number:

    en_mi_130329200803_943

    I ordered a birthday present for these black heels with red bottoms just a week and a half ago and it arrived way earlier than expected. Amazing shoe, Speedy delivery and great products (especially their heels. This is my third time I have purchased from them and it is GREAT! Thank you Mil! I will continue to purchase items from here.

    Pros:
  • Fast Delivery
  • Inexpensive
  • Quality Heels
  • Cons:
  • Nothing
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    1 person said 'NO'

    Australia flag   Review came from Australia.
    153380

    Posted by Heidi (7 years ago)

    Great customer service & great products!

    Order number: en-uk_130220010009_822

    I ordered a dress for my graduation, a sexy underwear set and an activewear set. After I had placed my order I wanted to change the sizes of some of the products and the customer service did it all in just a few hours after I emailed them. I also had to change my address during the shipping process and they did wonderful job with that too.

    The shipping took a while but I can only blame FedEx for that, Milanoo shipped my order just in time. The shopping experience was great and I'll definitely order their products whenever I need a new dress.

    Pros:
  • cheap prices
  • good customer service
  • Cons:
  • shipping took a while
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    1 person said 'NO'

    Finland flag   Review came from Finland.
    153210

    Posted by Elizabeth (7 years ago)

    Fortunate & Very satisfied

    Order Number: en-uk_130316020321_028

    I made my first purchase of two dresses in spring of 2012. I was never one to buy clothes online but what made me want to buy Milanoo dresses was the price & then how pretty they were as opposed to local malls. I read all the detailed information including the fabric and sizes. It took approximately a month to get to Florida, USA which was expected. Since I was so happy with them, I decided to order another 3 dresses for spring of 2013. Again, it took a month. I received the dresses a day earlier than expected. The dresses were beautiful and fit me perfect. Normally I am a size Small (US) but I guess in China I am a Large lol. I made sure to read the size chart. I will definitely buy from Milanoo again! Note: It seems like there are a majority of dissatisfied customers ranging from 2009-2011. Seems like they finally fired whoever was in charge and put someone better because there are many more 'likes' as of 2012!

    Pros:
  • Exact replica to picture provided
  • Size chart accurate
  • Timely
  • Quality workmanship
  • Cons:
  • None so far
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    1 person said 'NO'

    153170

    Posted by akl_anna (7 years ago)

    hard to return

    It took so long to get my shipment that I actually forgot I ordered these shoes! They were a bit large, so I decided to return them. Milanoo requires you to get an RMA within 7 days of delivery. The process of finding out how to actually get an RMA was so ridiculous. By the time I figured it out, the site stated that I couldn't get an RMA because you have to get it within 7 days. My package was delivered on a Friday, and I requested the RMA the next Thursday...is that not 7 days? Now I am stuck with too large shoes, although they are beautiful and great quality. (Order number 05800191644)

    Pros:
  • great shoes
  • although too big
  • Cons:
  • long shipment time
  • difficult to return
  • short return time
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    Dear Customer,

    Sorry to trouble you again, we have checked your order number you provided here. But we couldn't find any information related to that, so could you please check your order number again, and we are still happy to solve that for you. Your greatly understanding is appreciated!

    With best regards.
    Dear Customer,

    Sincerely sorry for this kind of thing happened on you and please accept my deepest apology. Please feel free to contact us again if you want to return them by emailing to [email protected] As long as you contacted us within 7 days when you received the item and show the proof to customer services, it won't be a problem to return them. Your greatly understanding is appreciated!

    With best regards.

    3 out of 3 people said 'YES'

    153030

    Addie reviewer photoPosted by Addie (7 years ago)

    Quick processing/shipping and okay quality

    I just received my Lolita blouse from Milianoo. Though i was told i would get it before my anime convention, i received it a whole week before then! From all the horror stories my friend told me I was very afraid and skeptical but my blouse was in good condition. I feel like i may have paid more than i had to for the quality but seeing as it's difficult to find a decent price and it still looks good on me, i was happy with it. The "small" size felt more like a medium so if you're ordering you might want to order a size below. Besides that, I'm looking forward to wearing my shirt. Thank you, Milianoo. Let's hope you stay reliable.

    Order Number: eu-uk_130311082835_404

    Pros:
  • Shipping Time
  • Processing Time
  • Cons:
  • Quality
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    1 person said 'NO'

    153000

    Julien Edwards reviewer photoPosted by Julien Edwards (7 years ago)

    Pleasantly Surprised

    I was a little about the integrity of this site but i have to say i am pleasantly surprised. I ordered two shirts that seemed too cheap to be on good quality but they arrived a day earlier that was estimated and the quality was good. My only issue is that one of the shirts looked a lot better on the mannequin than on me so that needs to be taken into consideration. All in all i am definitely shopping here again.

    Order Number en-uk_130311082626_418

    Pros:
  • Cost
  • Quality
  • Cons:
  • Delivery time
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    Dear Customer,

    Thanks for sharing your shopping experience here with us. We will try our best to satisfy every customer and take your comments into suggestions. Hope we could do further business again soon.

    With best regards.
    Dear Customer,

    Thanks for sharing your shopping experience here with us. We will try our best to satisfy every customer and take your comments into suggestions. Hope we could do further business again soon.

    With best regards.

    1 person said 'NO'

    Trinidad and Tobago flag   Review came from Trinidad and Tobago.
    152980

    Posted by Malinda (7 years ago)

    Scared

    I received a pair of boots from them today and I do like them, but they just don't fit correctly. I want to return them and asked for a RMA number, but now I feel hesitant because of all the horrible reviews and don't want the drama.

    Order Number: en-uk_130303065540_006

    Pros:
  • timely delivery
  • boots look ok
  • Cons:
  • scared to return because of all the negative reviews on how hard it is to get a refund.
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    Dear Customer,

    Sincerely sorry and thanks for sharing your shopping experience with us here. Regarding your issues, plesae always feel free to contact our customer service. As for the returning process, the time will vary depending on the delivery company or standard or fast delivery you choose. But please don't worry, we will check the returning package at regular time with the tracking number customers provided to us. As soon as we recived the returning package, we will get the refunding process started right away. Please feel free to tell us if you have further inquiries. Your greatly understanding is appreciated!

    With best regards.

    1 person said 'YES'

    152910

    Posted by Luna S. (7 years ago)

    I can't wait to get more! :)

    Order Number en-uk_120602115109_833

    I bought a beautiful Lolita dress from Milanoo. It's made of super soft cotton and is extremely comfortable to wear. It's slightly poofy even without a petticoat, which is great for when you don't feel like wearing one. The pattern looks really cute, and gives the dress a somewhat punkish style even as it looks sweet. The only complaint I would have with the dress is that the lacing in front is very long, but it's nothing a pair or scissors and a bit of thread can't handle! :)

    Milanoo has definitely won over this shopper ;)

    Pros:
  • Good customer service
  • Low prices
  • Lots of different designs to choose from
  • Cons:
  • Prices may go up or down at any given time
  • Shipping can be expensive
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    2 out of 2 people said 'NO'

    Canada flag   Review came from Canada.
    152720

    Posted by Red (7 years ago)

    Go In With Eyes Open

    Order Number en-uk_130302033352_590

    After reading all the negative reviews about downright hateful customer service, I'm glad that what I got fits me ok and I haven't had to deal with anyone at the company.

    That said, here's the deal: these items are inexpensive for a reason. If it says it's made of leather, it's made of fake leather. If you want really well made clothing, you're going to have to pay a higher price. For what I paid, I'm happy with what what I got, but I also know that the sizing on the site makes my head spin. I went with a M on both these items because I was sent a M on another site that deals with Milanoo and it fit, but if I'd gone by the sizing chart on this site, I may well have wound up with something huge. Just know that if you are getting something just for fun for cheap, the place is great. But for heaven's sake, buying a wedding or bridesmaid's dress from a site like this just seems to be asking for crushing disappointment.

    Pros:
  • Inexpensive
  • Cons:
  • Weird sizing
  • cheap materials
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    Dear Customer,

    Sorry for the inconvneience that has been brought to you. Please feel free to contact us if there were some quality issues or you are not satisfy with the items you received. Please email us to [email protected], and our customer service representative will help you with this matter. Thanks again for sharing your shooping experience with us here and your greatly understanding is appreciated!

    152680

    Posted by Lisa H (7 years ago)

    Timely, Acurate, Cheap

    I've put in two seperate orders at Milanoo. The first was a floor length Victorian style dress. The second was for two shorter Lolita dresses. Both orders were over $100, but still less than half of anything I could find around here.

    The first order advised me of a processing time of 40 days (on top of 7 day shipping), while the second didn't specify any processing time. I got the first order in 30 days, and the second in 5, both well before what I was expecting.

    I've seen complaints that the sizing isn't acurate. Make sure to measure yourself with a sewing tape measurer to get your size right. Everything I ordered fit perfectly, and was the exact item pictured.

    Order Number en-uk_130204052857_558

    Pros:
  • -faster than expected shipping
    -free accessories added to my order (petticoat)
    -very nice selection
  • Cons:
  • Don't have a local store-front
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    1 person said 'NO'

    152630

    Posted by Fang Chen (7 years ago)

    Dakimakura

    Fedex came in 3 days, the dakimakura was extremely fluffy, and the peach skin fabric was smooth and silky; not at all what I expected, it was much better. Milanoo's pricing on the pillow stuffing is the cheapest on the internet I could find. But for the casing you can get customized ones off other websites. I really do suggest alternatives for other merchandise because Milanoo does not offer free shipping but just for the pillow stuffing Milanoo is the best.

    order number en-uk_130228103449_778

    02/28/2013

    Pros:
  • Separate billing so no tax on expensive items
  • cheap pillow stuffing
  • nicely packaged
  • fast delivery
  • Cons:
  • Slow customer support
  • no warranty
  • no guarantees
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    1 out of 2 people said 'YES'

    Canada flag   Review came from Canada.
    152500

    Jennifer reviewer photoPosted by Jennifer (7 years ago)

    Nice Experiance

    I ordered a CC/C2 cosplay costume from Milanoo.com and was completely pleased. It was of high quality and I enjoyed the detail they put into making the belts actual fixtures instead of pretty ornaments. Shipping was quick I was suprised to see my order come in earlier then expected which was pleseant suprise. The staff was friendly when I had several questions and replied very quickly.

    Order Number: en-uk_120418133958_863

    Pros:
  • Fast Shipping
  • Good Customer Service
  • High Quality
  • Nice prices
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    2 out of 3 people said 'NO'

    152480

    Posted by Jade Warren (7 years ago)

    Swim Suit review

    I purchased a swim suit and I love it. The only thing is that its a small too small. Im trying to return it now for a bigger size and im having trouble trying to figure that part out. Other than that i love it!!

    order number en-uk_130302083015_370

    Pros:
  • merchandise
  • Cons:
  • return policy
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    1 out of 2 people said 'YES'

    152440

    Posted by Priyanka Aggarwal (7 years ago)

    Decent Dresses

    I ordered 4 dresses recently and they came in about three weeks which was expected. 2 out of 4 were not to my liking and I am trying to return them back. I tried contacting the customer service a few times but all they speak is chinese and I have no clue of that. I hope I am able to return these dresses.

    Order Number: en_uk_130202034301_530

    Pros:
  • Decent Dresses
  • Cons:
  • Delivery Time and Customer Care (No English)
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    Dear Customer,

    Thanks for sharing your shopping experience with us. As for your question, please contact us by emailing to: [email protected], and our customer representative will help you with your orders shortly. Your greatly understanding is appreciated!

    With best regards.

    1 person said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    152350

    Posted by Hannah (7 years ago)

    :-)

    Very happy with the items! Just what i wanted. Although shipping took like 1month but that was okay. Spent about $100+ on the items (and got a $20 discount for chinese new year). The gothic lolita dress i ordered looked just like the picture although it would have been more reasonable to put it at a cheaper price.

    Order number: en-uk_130213223647_486

    Pros:
  • Nice products
  • Cons:
  • Long shipping
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    1 out of 2 people said 'YES'

    Singapore flag   Review came from Singapore.
    152340

    Posted by Kenneth (7 years ago)

    Pillow Cases

    I bought the 3d body pillow and another pillow case with Urd from ah my goddess. I can say that I am satisfied overall, except the packaging was kind of mushed and crammed in and the swappable covers with buttons broke on the first use which was pointless cause the metal to keep the button in place broke so it can't hold it together, but the actual pillow covers without the buttons and swapping were just fine. I only wish we can choose the quality of the other pillow covers instead of getting the polyester fabric because I don't like those fold and crease marks on them.

    Order Number en-uk_130210200256_442.

    Pros:
  • good selection
  • good price
  • customer service responds within 24 hours
  • Cons:
  • high shipping can cost as high as what you purchased
  • cannot combine coupons or use at least two
  • quality varies and is limited to what they show
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    Dear Customer,

    Thanks for sharing your experience with us here, and sincerely sorry for any inconvenience that has been brought to you. We will go on to improve our quality, delivery and customer service to satisfy every customer. So we really appreciate your comments here, and hope we could do further business again.

    With best regards.

    2 out of 4 people said 'YES'

    152330

    Posted by lani (7 years ago)

    you get what you pay for

    order number en-uk_130209073224_336

    I ordered two dresses on 2/8 and just got them today(3/8)which I expected after reading all the reviews. The dresses are alright but nothing compared to how they look on the website. I'm 5'5 and thought they would go to my ankles because of how they said the measurements were. They are a little short but the one size fits all is good for me because I'm pregnant now and the dresses have LOTS of stretch to them. I'll probably order dresses for my daughter if the price is right and there's no shipping fee, she's 5'0.

    Pros:
  • Inexpensive clothing
  • Cons:
  • Takes a long time to receive your product
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    Dear Customer,

    Thank very much for the time you spend and sorry for whatever inconvenience you have experienced while shopping with us. We are working on improving our products and service all the time, so we very much value your feedback about us. Hope to do further business with you again shortly.

    1 person said 'YES'

    152320

    Posted by June Biswas (7 years ago)

    Great products, Great prices and Great service

    I ordered a pair of shorts and my order number was en-uk_130308053137_582. The service is good and clear and the product was just like the one shown in the image. I'm happy with their quality and prices and would recommend Milanoo to anyone!

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    2 out of 3 people said 'NO'

    India flag   Review came from India.
    152300

    Posted by Martysonica (7 years ago)

    Coat

    Milanoo is a great site! My order is for a lovely coat! The style is kawaii and cute. The support is very friendly!I recommend it!! I won a contest, so i'm very happy to know this site in this way!

    Martina Scake Scaccabarozzi

    order number en-uk_130306163619_812

    Pros:
  • very good site
  • cheap rate
  • friendly support
  • Cons:
  • nothing
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    1 out of 2 people said 'YES'

    Italy flag   Review came from Italy.
    152220

    Posted by Hillarie (7 years ago)

    Dress Order

    My most recent order number en-uk_130221101110_265, is for a dress for Easter. The style is cute, websites selection is good. It was hard to choose just one. It won't ship until I review it since I won a contest, and that is their rule. Though in the past I have be satisfied with my purchases, both in fit and quality and the shipping is as long as advertised or less.

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    1 person said 'NO'

    151980

    Posted by Lena (7 years ago)

    Good price, good quality

    Order number: en-uk_120824025419_581 .

    was very pleased with the items. My shipping cost happened to be free because of the promotion but I somehow had to pay customs even though it usually doesn't cost anything. and the Ouran jacket was at an ABSOLUTE quality, especially for only about 30$. I would definitely recommend it. They have a lot of great cosplay items all at super cheap prices and nice quality .

    Pros:
  • Good price
  • good quality
  • as the picture shows
  • true to size
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    1 person said 'NO'

    Canada flag   Review came from Canada.
    151810

    Posted by Felicia M. (7 years ago)

    ONE OF A KIND

    I have been shopping at Milanoo for the past couple of years and everytime I wear something from here, I always get compliments and remarks. I am always the only one who has the item and no one else has it. I have, since then, introduced my friends to this site and they absolutely love it. I have just made a purchase today and bought my first pair of shoes. I am a little worried about how they are going to turn out since I haven't yet figured out what my true size is from your site. Overall, I give Milanoo a two thumbs up! Order Number: en-uk_130221000003_151

    Pros:
  • Unique and inexpensive
  • Cons:
  • Sizes run small and merchandise takes a long time to arrive at destination.
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    1 person said 'NO'

    151750

    Posted by WH (7 years ago)

    <3 Milanoo. I only wish shipping always free so I could b

    Order Number en-uk_121014221007_199

    This is actually my second order from Milanoo and both times have been great. I frequently go back to the site for window shopping. I try to order a lot at once to cut down on shipping costs. Yes, processing time is long and I wish it were faster, but you have to remember that some of these orders are sent off to be made on demand while others have to be obtained from another supplier in China.

    My experience with Customer Service has been good as well. I asked which carrier they would use for my address and they promptly responded during their business hours (again, remember, China is in a different time zone).

    About the products:

    This order was largely a bunch of Lolita fashion accessories. I was most impressed by the bow-head dress in the package. It felt really well made and it looked better than the picture. Everything else was as I expected, which is good. Of course my favorite thing about this order was that I got to purchase a "Lolita Princess" dress, which I had wanted ever since I saw it on Taobao with no easy way to get it in the US. I think the greatest thing to happen to Milanoo is the introduction of more brand name lolita clothing and better deals than they would be if you tried to get them through some other method.

    I do think it would benefit Milanoo a lot to put suppliers/manufactures names on everything they sell for 2 reasons.

    1) If something does end up bad it's probably because of the supplier, not Milanoo so that helps minimize the hit to their own reputation.

    2) Buyers can avoid brands/suppliers that do a bad job. For that reason I tend to stick to things with a brand name on them.

    Anyway, I have made my 3rd order a few days ago and I'm waiting, excited, for the processing to complete. I feel like a kid waiting for Christmas.

    Pros:
  • Good deal (price for what you get)
  • Large Selection
  • Carries some foreign name brands
  • Cons:
  • Long wait
  • some of their suppliers are better than others
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    1 person said 'NO'

    151650

    Posted by annaschaos (7 years ago)

    low price and good quality

    I purchased a yellow bag (bags section), blue dress (women's clothing), button up (women's clothing), and falsies (beauty department).

    First, I'm AMAZED at how quick the shipping was. I didn't expect them to have my parcel at my door sooo soon. Second, everything came neatly made with a cute little card. The animal shirt is probably my favorite... it's soft and there are little elephants on my button up now! The dress is really pretty too..it's a skater dress, dark blue, and very simple. I honestly haven't had a chance to try out the eyelashes yet, but they came nicely in the package... no damages or anything. Overall, I'm incredibly happy with my experience, no complaints and everything looks perfect.

    My order number is en-uk_130129051801_342

    Pros:
  • cute clothes
  • good quality
  • low prices
  • nice customer service
  • Cons:
  • language barriers
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    1 person said 'NO'

    151500

    Posted by Rakesh (7 years ago)

    Great Jackets!!

    I purchased 2 Prince of Tennis Jackets and a Ouran High School Host Club inspired hand puppet. I love them all! The Jackets are very well made. The quality is excellent and look exactly like the ones worn in the anime. What I also love about them is the fact that they can be used as everyday jackets as well. I recommend to them to any Prince of Tennis fan or anyone who needs a new jacket. The price I got them for was very reasonable. I bought them while there was a sale on shipping so it was not too bad. I did think the shipping was expensive but I guess since it is coming from China there is nothing you can really do about it. That also brings me to my one complaint. It did take longer to ship it than was quoted but when I asked support about it, they gave me a speedy answer the next day so I was very happy about that. All in all I am very pleased with my purchase and hope to buy more from them in the future as their prices are very reasonable.

    My order number is: en-uk_121229100531_328

    Pros:
  • Great Quality
    Look Authentic
    Price
  • Cons:
  • Processing Time
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    1 person said 'NO'

    151470

    Posted by Kenneth (7 years ago)

    Good Quality Pillow/Pillow Cases

    I purchased one of those 3d-dakimakura body pillow which was 129.99 usd. The packaging was ok just a brown box package. The items when I opened it was the body pillow, the pillow case, and the silicone breast to insert. Now the pillow and the pillow case were gorgeous it looked amazing,but the silicone breasts were basically just two gigantic foam with a layer of clear silicone on top of it which could slide off the foam if it got unattached from the tap within that's keeping it in place. I wouldn't recommend it if you were hoping for an amazing soft set of silicone breasts, because it's not. Other than that everything else was good as this can be a good decoration to your bedding and is soft. So it's a good buy if your looking for pillows and pillow cases, not sure about clothes and shoes though as I never bought any from them.

    Order Number:en-uk_121108061900_442

    Pros:
  • Good support when I contacted them
  • prices are good or fair prices
  • good variety of items
  • Cons:
  • shipping is way too high and can make a small purchase seem high
  • import duty and customs can also add to your fees if you purchase something expensive
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    2 out of 3 people said 'NO'

    151390

    Posted by Kelly (7 years ago)

    INFANTA Lolita Dresses!!

    I bought 2 dresses. One brown and one Black.

    This is a dress that is made by "INFANTA" Which is a lolita brand. The prices is excellent, more or less the same as buying it from Taobao (for which you need a shopping service to buy from) and the shipping was really fast. I bought them with a "free shipping" discount and I saved a looooot of money like that.

    They had declared the price to be 10 usd each dress and everything I had to do at customs went smoothly. So thumbs up for milanoo's RESELLING

    order number en-uk_120622073648_5750

    Pros:
  • promotions
  • price
  • variety
  • Cons:
  • shipping price
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    1 out of 2 people said 'YES'

    Uruguay flag   Review came from Uruguay.
    151370

    Posted by Kelly (7 years ago)

    Good jacket!

    I ordered a leather jacket for 29 usd and it arrived in 2 weeks and it was really comfortable and good quality. I had asked milanoo to send it via EMS but it arrived via UPS. I then was told by my post office that EMS from milanoo's place doesn't reach my country, that's why it was changed to ups during the shipping time.

    Was what I expected! Problem solved.

    order number en-uk_110730133054_575

    Pros:
  • promos
  • price
  • Cons:
  • shipping methods
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    1 person said 'NO'

    Uruguay flag   Review came from Uruguay.
    151360

    Posted by Rob (7 years ago)

    Can be really good- after second try

    I ordered a catsuit, order number en-uk_130127221357_320. It took two attempts to get it made correctly. Be warned that "made-to-order" asks for some measurements, but by no means enough measurements to really get a good fit.

    My first attempt at ordering resulted in a catsuit that was MANY cm's too small than the measurements I provided. Going through their refund policy although not impossible took some effort. They were willing to give me back my money, but not shipping. Pushed some more and got shipping back as a coupon.

    Second order, for same item, I adjusted my measurement numbers to ensure a proper fit and it worked like a charm.

    Shipping was always fast and no problems- Fedex usually does a good job.

    Honestly, I wouldn't trust buying anything of high importance (wedding dresses- NO WAY) or expecting high quality. And you should definitely buy early- be a smart shopper and look at Milanoo's processing time and delivery time!

    I give it three stars because I had to order twice to get the product I wanted and to fit. Catsuit itself not bad for the price!

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    1 out of 2 people said 'YES'

    Korea Republic of flag   Review came from Korea Republic of.
    151320

    Posted by vanessa (7 years ago)

    i love it

    i ordered a punk jacket on 07/30/2011 and i really like it, it fits me perfectly and it's very original. it's the same as the picture on the site.

    the order number is it-it_1107302034_190

    for what concerns delivery, it was free and quite fast.

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    1 person said 'NO'

    Italy flag   Review came from Italy.
    151200

    Posted by Jazmine Agnello (7 years ago)

    Meh

    Order Number: en-uk_121129124340_072

    I had ordered a wig, wig cap/brush/wig stand set, and Naruto props. My problem was with the wig cap and wig brush. The cap keeps coming off under the wig, the brush broke using it for the first time. The wig wasn't as curly as I was hopping for; however im used to getting knots in the wig when I get the wigs, and this wig had no knots. The Naruto props, the ninja star (ninja dart as it's posted as) is pretty expensive for just one. I would have hoped for 2 or maybe even 3.

    Pros:
  • No knots in the wig
  • The wig stand is wonderful
  • The Naruto props are pretty good
  • Cons:
  • Wig brush broke
  • wig isn't as curly as the picture shows
  • Wig cap isn't that good
  • Naruto dart is expensive for just one
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    1 person said 'YES'

    151110

    Sarah reviewer photoPosted by Sarah (7 years ago)

    A GIFT TO MY BEST FRIEND

    Ok so i brought a bleach cosplay mask, one piece monkey d luffy straw hat pirates cosplay hat , and a red naruto ninja leaf village headband. To be honest i was a little worried at first from ordering from such a long distance place but my fears were confronted and every piece of item i brought turn out great. My best friend been a anime fan for years but never had anything but a dvd and the internet to get enjoyment from anime. Our friendship anniversary is february and every year we celebrate the entire month. This year i plan to put the biggest smile on my best friend face with these souvenirs from the first three anime my best friend ever showed me ans i got into as well. Thank you milanoo for making this possible. I rate a 4 because i only dislike one thing. I saw a ad that said if my oder was 20$ or more my shipping and handily fee would be free, that part wasn't true. But i am still satisfied with my items. And at that point my best friend happiness is all that matters for now...

    Order Number en-uk_130125052922_882

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    1 out of 2 people said 'YES'

    151020

    Posted by arlindaNov (7 years ago)

    beautiful lolita dress

    Order Number en-uk_130108162538_900. I ordered a lolita dress on jan, 8 and received my package on jan 16 before estimate day. The dress was soooo cute with beautiful bow. I love the details very much. The dress also came with white crinolette. The dress was same as the picture on their website. Thank you :)

    Pros:
  • low price
  • fabulous collection
  • fast shipping
  • Cons:
  • shipping cost lil expensive
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    1 person said 'NO'

    Indonesia flag   Review came from Indonesia.
    150970

    Posted by Andrea (7 years ago)

    DON'T DO IT

    order number- order en-uk_130109125429_258

    PLEASE EVERYONE DO NOT BUY. THEY TAKE YOUR MONEY, THEN DO NOT CARE. I ORDERED 4 ORDERS, ALL OF WHICH THE SIZES WERE MESSED UP, AND WHEN CONTACTING TO RETURN THEY NEVER ANSWER. SAVE YOUR MONEY PLEASE. I AM OUT $350. I received my order en-uk_130109125429_258, and I am NOT happy. This is ridiculous. I am surprised paypal lets this go on.

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    1 person said 'YES'

    150960

    Posted by Elena E. (7 years ago)

    Quality

    I purchased a couple of shirts, a couple of sweaters and a cardigan. I am happy with most of my stuff with two exceptions: one of the sweaters had black fibers that made the item look as if it's dirty. They were not supposed to be there, even the website's photo of the sweater did not have them. Colors were also appear brighter on the website. In addition, as soon as I washed the same sweater (by hand, not even in the washer) some of the orange color fell off and colored the yellow bit. Thank god the sweater is supposed to be colorful, so hopefully no one would notice, but it is visible. The other problem was that one of my shirts had a small hole in the shoulder area. I might be able to cover it somehow, but Milanoo's quality control should do better.

    I won't bother with refunds because they're only partial and if they do agree to replace items I will have to pay all forth-and-back delivery expenses. So I'll just stick with my stuff. However, shipment time was not an issue for me.

    Order number: en-uk_130116115323_356 UK

    Pros:
  • no issues with shipment
    all items arrived
    satisfied with most
  • Cons:
  • needs better quality control
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    United Kingdom flag   Review came from United Kingdom.
    150930

    Posted by Tesa (7 years ago)

    Loved them

    Order number # en-uk_130110115313_176 I loved my almond shaped booties. I ordered a half size larger just to be on the safe side and really didn't need to but they will be fine since they are booties and all. The shipping wasn't bad at all. Took about 10 days or so. I will be purchasing again :)

    Pros:
  • fast shipping
  • good fit
  • comfortable
  • runs true to size
  • Cons:
  • I imagine returns would be difficult
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    1 person said 'NO'

    150520