Posted by jane (7 years ago)
I bought a long skirt at milanoo.com on June 23rd and I got my skirt one and a half weeks later. Itís so great, the style is exactly what showed on the picture meanwhile the quality and fabric are both very good and it fits me very well. Except that what I appreciate most is the sweet job of the customer service of milanoo.com. At the beginning, I accidentally chose the wrong size and ordered. Three days later, I checked the information of my order and figured out the mistake. I emailed the costumer service of milanoo.com nervously, wondering greatly whether they can help me out of that (anyhow itís totally my own false and I failed to realize the mistake and connect with them within 48 hours). To my greatest surprise, they emailed me back immediately with polite words. They said they would help me to change the size as soon as I give them my order number. I was so happy and replied the email instantly with my order number (En-uk_120727110159_081) and the right size. Few minutes later they told me the problem was solved. I was so grateful and excited. Thanks milanoo.com and its great CS DPT.
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35 out of 63 people said 'YES'
Posted by Robert L. (7 years ago)
This White Embroidery Vest Satin Flower Girl Dress (ORDER NUMBER: #05620014989) from Milanoo is really gorgeous and beautiful. I ordered it on March 21, 2012. PO# en-uk_120321012155_145, and it arrived on 20th of April. It was really hard to wait for so long. PS: this is the only disadvantage for this purchase. But the dress is wonderful!! It came in exactly like the picture. I love the embroidery of the train because it is so elegant and fine. I think the embroidery may be made by hand. It is awesome. The design is not that complicated, just the style of my dear niece. She loves it very much! This dress definitely worth a shot. I will buy more from Milanoo.
Feeling lucky found this dress on ur website , Iíve seen this on a magazine , but the price :(Order number:en-uk_120723124235_544.) It took a month to get the dress finally, from china to Virginia USA. Thank god I placed the order 2 months before wedding day. But when I try it on, even surprise myself, definitely worth the wait!! The quality is beyond my expectation, the off-shoulder design makes me look so sexy, and half sleeves perfectly cover my thick arms. I choose the color ivory; looks the same as in the pic. Very elegant, the guests said I always have such good taste! So happy! Thank you, milanoo, u make great contribution to my wedding!
25 out of 43 people said 'YES'
Posted by T. Vincent (9 years ago)
Order number en-uk_1101090610_903. After having a great experience in ordering discount formal gowns on an online site, it was appealing to see the Milanoo site feature nice debutant gowns at very inexpensive prices. My group is fundraising during difficult economic times so it was great to not have to spend high retail prices for a ball gown that may be worn only once. If I had seen these reviews ahead of time, then I would NOT have bothered. An order for three (3) gowns was placed early January and my credit card cleared on January 8th for full payment ($300). A delivery date was set for January 30th. It is now the third week of February and no package has been delivered! NO ONE from customer service has responded to my inquiries and NO ONE is available to speak to directly (even the online chat). It would be nice to have some idea of the status of my order. The pageant is scheduled for the last weekend in March. It would not only be embarrassing for our group and damaging to our reputation, but heartbreaking for the teenage contestants and families if we are not able to get these gowns in time for the event. If I do not get any feedback from Milanoo by the end of this week, then legal action will be pursued. (Based on the other sour reviews, this company should get "zero" stars, but that option is not available.) Greensboro, NC, USA
7 out of 7 people said 'YES'
Posted by Mimoza (1 decade ago)
TERRIBLE, TERRIBLE COMPANY!!
THEY ARE A FRAUD. I NEVER RECEIVED MY ORDER AND STILL HAVE NOT BEEN REFUNDED AS PROMISED!
DO NOT BUY FROM THEM!
I WILL REPORT THIS COMPANY TO THE CHINESE GOVERNMENT AND THE TRADE SECTOR FOR SCAM AND FRAUDULENT ON-LINE BUSINESS!!
Posted by Heather (1 decade ago)
Purchased 3 wedding dresses from them. All were damaged, needle holes in the front, stains, ink marks, etc. Return policy said that you could only return items that were defective and would require pictures. I sent a request for a return authorization and the pictures of the defects. They offered me 10% of my order back saying that it would cost me a lot to ship my order back to them. I replied back that it wouldn't cost me $175.00 to ship back. Still waiting on a response from them. I would not recommend buying products from them unless you have money to waste.
Posted by klh398 (7 years ago)
Order number: en-uk_120929003103_556
I ordered about 8 items from this company on 9/28. After waiting nearly a month to receive my order, I found that the mens XL I had ordered were in reality what seemed like mens smalls (I am a female, size 4 and they fit me much better than my boyfriend who typically wears a mens large). So I asked for directions on how to return it.
I spent $45 dollars on return shipping to receive my about $65 dollars back (i figured getting 20 bucks back was better than nothing). But clearly I was wrong.
The tracking information notes that it was successfully delivered on Nov 1. I have been in constant contact with these people and they just keep saying be patient. But they received it 12 days ago and still say they do not have it!
To me I see this as a fraudulent company selling things in wrong sizes and not returning money for returns. DO NOT BUY FROM HERE!
6 out of 6 people said 'YES'
Posted by JF (7 years ago)
Actually I bought the mother of the bride dress for my mom, after about 3 months of looking at the bride shops, I didn't find anything we like, so I found Milanoo.com and decided to take a chance. I went for custom made and ordered the dress on Nov.20, 2011(order number : en-uk_111120165209_573). I received it within a month and the quality was great. There are also built in bras that I didn't know about before, it was a great added extra so it's not going to slip down all day. The only thing I will note is I ordered burgundy and when it arrived it looks like the ruby, but I loved it anyway and Iím thrilled with it!
25 out of 44 people said 'YES'
Posted by Tami (9 years ago)
order number 1102150630_543
Yes, worst customer service ever. ordered 2 dresses, 1 was way too small, but I figured it was my fault for not reading the size chart. the second didn't even look like the picture, when I sent pictures, they said "There is unavoidble disparity between the real item and the picture due to light, angle and so on." and yes, unavoidable was spelled wrong. the difference was CLEAR, and what I received was gaudy. I am still trying to get a manager to approve this, but I am afraid I'm stuck. AWFUL, experience. I've shopped online and in stores a LOT, AND I deal with manufacturers and distributors every day in my job.. and this is BY FAR the worst company I've ever worked with. Do yourself a favor, stay as far away from Milanoo as you can, it's a four letter word.
Posted by AsteriskThis (9 years ago)
Order number: en-uk_1103021157_14
I ordered a dress for a bridesmaid dress for a friend's wedding. I paid extra to have it custom made for my measurements. Upon receiving it, the dress was a complete disaster; nothing fit. Per a conversation I had with "Ashley," I diligently sent pictures of the terrible mess and I have heard nothing back from them. Now i'm out the price of the dress PLUS the price of another dress to replace this mess I received! DO NOT BUY from Milanoo.com!
Posted by Stephanie (9 years ago)
Order number en-uk_1103010256_300. First of all I have to say that a young bride can't help trying looking for a good deal,especially if the couple is paying for it entirely themselves,& expect to get what they're (in this case,falsely) promised in the advertisement. Sheesh,talk about the worst not so cheap "cheap sale" item I've even bought!!!I stupidly ordered my wedding dress from milannoo,took WAY LONGER to ship than "estimated arrival date," came stuffed in a tiny bag, plus, it was not the same dress in the picture,& put together so poorly (large amount of undermaterial sewn into the dress,creating sagging pockets all over the dress), that it'll most likely not be worth fixing,& will have to buy another wedding dress.Heartbreaking.Kicking myself for not looking up reviews for this company.Absolutely a waste of $!!!!DO NOT BUY FROM THIS COMPANY!!!! Order# en-uk_1103010256_300
Posted by Jennifer Blue (9 years ago)
re: order number en-uk_1103170732_41 what a nightmare! they sent the wrong size shoes and then wanted me to jump through hoops to prove that they were the wrong size. couldn't they just look at the order# and see what size they sent me? that it was incorrect? no. i will file a dispute w/amex and never deal w/this mickey mouse company again. beware!
Posted by Amy W. (9 years ago)
I am so upset. Reading these reviews, is my life right now. We pushed back the wedding a week because the dress wasn't done. It is in five days, and the dress still hasn't been shipped. I have heard all the lame things Tracy and Peggy have to say. Peggy says UPS is to blame because they don't work on weekends! Everyone I have did an online chat with has placated me without anything actually being done, except me getting dizzy from the run around. This company bites! Order number en-uk_1103080943 USA
Posted by EMILY (9 years ago)
order number: en-uk_1103110647_282
HORRIBLE CUSTOMER SERVICE. IT TOOK 3X AS LONG AS THEY SAID IT WOULD TO BE DELIVERED AND WHEN I RECIEVED MY WEDDING DRESS IT HAD PIECES FALLING OFF. THE RETURN POLICY IS A HASSLE AND A JOKE. THEY KEEP 15% BUT GIVE YOU A 10% CCOUPON CODE TO USE ON A FUTURE PURCHASE..DO NOT BUY!!!!!!!!!
Posted by Brittany (9 years ago)
I am very upset they charged my card with out anything being delivered. I need my money back
Posted by Pat Wollaston (9 years ago)
Order number UK 1101202343-634. I ordered bridesmaid dresses from this company in JANUARY. Their website estimates a maximum of 28 days for delivery. It has now been 75 days and still no dresses. I am constantly fobbed off with lame excuses as to why there is a delay. 'Peggy' and 'Tracy' are a complete waste of space. Do not buy from this company
Posted by Jacque Rae (9 years ago)
Jacqueline Rae, from Glasgow, SCOTLAND. with regards to order number en-uk_1012160608_169 i recieved items on the 6th of january and on the 7th when i was looking over them i noticed the skirt was coming away at the seams and the jacket had a stain the the material, i emailed milanoo straight away to request a full refund heard nothing back.
i have spoken on live chat well over 20times from then till now and sent just about as many emails, i sent pictures and complaint letters via email and i'm still getting nowhere or hearing anything back from them, it is appalling and i would never ever recomend anyone to use them ever for anything. the last i heard from them was the 25th of january saying This is Jack from Milanoo, the customer service representative.
Thank you for your letter of complaint and pictures regarding to the problem of your order.
We sincerely apologize for the inconvenience we may have brought to you.
Your complaint will be filed to relevant department promptly.
We shall soon communicate the results to you.
If you have any queries, please feel free to contact us via:
E-mail: [email protected]
24 hours live chats in site.
Thank you again for your support.
it's now well over a month later and the complaint that was filed promptly doesn't seem to have seen the light of day again.
i'm a furious with them i have given up talking to live chat as they just tell you to email and i have given up with that as it goes on a deaf ear! literally the day after reciving item i emailed here i am well over two month later still in the same position! it's a joke and not a funny one at that!
Posted by Janet Pike (9 years ago)
I ordered what I thought was reasonably priced cotton and lycra yoga wear order number uk_1012270657_994. When it arrived it was cheap and nasty nylon. despite e-mailing photos of the label which states that it is nylon and lodging a complaint with Paypal I am still awaiting a refund 2 months later.
I, too wish that I had seen this site earlier. I would never buy from them again.
Posted by An Orange Wedding (9 years ago)
I was completely unsatisfied by Milanoo. I made a huge mistake ordering my bridesmaids dresses through this company. Originally, I ordered one orange bridesmaid dress. I was very impressed,the orange color was very unique especially with the unique tie up in the back even though I didn't notice that was art of the dress on the website. The dress didn't flow like the picture displayed. I had to switch a bridesmaid with another friend, because she was concerned about her weight would show with our the flowing feature as shown in online picture. I had the remaining 5 bridesmaids order their own dresses. The second dress that arrived was not the same color, it was a cheap, shiny pinkish orange. The unique tie was NOT in the back, rather a zipper that was poorly sewn on (as if a beginner was sowing). The 3rd and 4th dress arrived 5 and 6 inches too short! I lost a bridesmaid in my wedding, because Milanoo wouldn't resolve this problem. The Final dress arrive with a clearly uneven hem at the bottom. I did have one sent back, after several painful emails back and forth, having to threaten. So, we all was over we had 2 dresses that were what I expected. We lost a bridesmaid and the dress was unfixable. and I had 3 bridesmaids that were willing to wear their cheap looking,uneven, too short (we tried to sew extra material on the bottom) bridesmaid dresses at my wedding. I have several pictures to display the poor quality.
The Dress was The Spaghetti Satin Bridesmaid Dress Item Code# 03930017714 Spaghetti Satin Bridesmaid Dress, Orange
Here is what Milanoo's customer service said to me
Several emails consisted of "I'm sorry to hear that, please send us detailed pictures"
About the short dresses, that was measurement problems, which I review their orders and Milanoo's confused the measurement conversion not my bridesmaids
Quote from email:"All the products on our site are replicas, the manufacturer processed the dress according to the picture. There may some differences between the two dresses due to they made by different manufacturer. " They use different "manufacturers". So, dresses will come out different. WHO DOES THAT? They don't actually make the dress in the picture. I'm guessing, it appears they have students in training separately creating their own take on the dress. Which would explain the lack of sewing skills, the different color material, and the different styles on the back of the dress
DO NOT BUY dresses from this company. ABSOLUTELY DO NOT BUY YOUR WEDDING DRESS.. You will NEVER get them to return your dress if their are any problems.
Order Number below
en_uk number en_uk_1003190158_511
in the United States
Posted by Krystle (9 years ago)
I ordered a bridesmaid dress from these people. My order number was uk_1012071010_595I. Before I ordered, I confirmed my measurements alongside their sizing chart to confirm the size I should order. I read the reviews on that specific dress and was advised to order the dress one size up from what I usually wear and get it taken in if necessary. I did exactly that. When I received the dress, lo and behold, it didn't fit AT ALL. I couldn't even zip it up! I quickly took out my tape measure and measured the dress at the bust hip and waist areas. My suspicions were correct - the dress was nowhere NEAR tailored according to their sizing chart. I tried to return my dress emailing them photographs of their mistake. I got a response from someone named "Violet" denying me my refund as the photographs were not "clear enough" which was a complete lie as I took these photos with a 12MP camera. I probably sent her about 5 to 6 e-mails back and forth, arguing with them over a mistake that was CLEARLY their fault. All I got back were replies in broken English denying me a refund. This company is TERRIBLE! I wasted $70 on a dress that I can't even wear. Do NOT order anything from them - I had to learn the hard way.
Posted by Cindy Jones (9 years ago)
I ordered a dress with a jacket order number uk_1010302106_51. The size I ordered was a size 10. The jacket would not even fit a 5 year old. They will not let me return it. I am stuck with a dress I can't wear and at a $115.00 loss. This company is out of China and I couldn't even read the shipping label. WARNING!! Do not order from this company.
Posted by hugh (9 years ago)
order number: en-uk_1011141132
From: Philadelphia, PA
DO NOT BUY FROM THIS SITE. Dress looks nothing like the one ordered. I submitted the photo evidence to the customer service rep. and they still insist that it' the same dress. I asked them about returning the dress, and they wanted to charge me 50% of the cost of the dress for materials and cutting (even though I paid extra for customizing) plus they wanted to charge me $20 to cover THEIR DELIVERY! So, the dress I bought for $160, they would only return me $59 - what a scam. Terrible business, PLEASE....TAKE MY WORD FOR IT, DO NOT BUY FROM MILANOO. Here's the kicker, since I was dissatisfied, they offered me a 20% off coupon on my next purchase. Heck, if I am not satisfied with the product and service, what good will the 20% off do? Save your money and buy from a store where you can actually see the dress. I end up my another dress because of this.
Posted by Adrienne (9 years ago)
OMG I soooo wish I had read these before I ordered! I am so mad...the dress I ordered does not look anything like the photo...I am trying to save money for my wedding and need every penny I can get! But I was scammed outta my money, I have sent photos and emailed and still nothing! From the reviews, I probably won't get my money back! I'm so upset!!!My order number: en-uk_1012011110_965
Posted by Marcy (9 years ago)
Copy of my interaction with a Milanoo.com online helper (because there are no customer service phone numbers):
Please wait for a site operator to respond.
You are now chatting with 'Peggy'
Peggy: Welcome to Milanoo.
Peggy: How may I assist you, please?
you: I need to know where my order is
Peggy: May I know your order number ?
you: I wasn't provided one on the email order confirmation I received.
Peggy: Please tell me the email you put
you: <E-mail address concealed>
Peggy: one sec, please
Peggy: Your order <Order # concealed) is in processing ,the estimated arrival date is 2011-01-02
you: Can shipping be upgraded? I ordered this on 12-05-10 thinking it would be here by Christmas.
you: If it can't be shipped faster, I need to cancel it.
Peggy: when do you need it?
you: by 12-24-2010.
Peggy: it can't arrive by that time. The estimated arrival date was 2011-01-02 when you ordered, and we haven't delayed it
Peggy: so it can't be cancelled .By the way, the items have been finished
you: Haven't delayed it? A month to ship an order???
Peggy: We need processing time which is listed under the price. You may check it on the item page
you: Oh I'm very much stopping payment on this order. TERRIBLE customer service. I'll be sharing with my family and my 10,000 combined facebook contacts. THere is nothing but "Your items will arrive in one shipment" on this receipt "items page".
Peggy: We do need processing time, you may check on the item page. If you have any query, please email to [email protected] Thank you
you: Yuh forget it. I'll be calling the bank directly.
PLEASE DO NOT ORDER FROM THIS SITE. I TRIED TO STOP PAYMENT (most reputable sites won't bill til they've shipped your order), but they had already taken the money...of course.
Posted by nina (9 years ago)
do not buy from this site. first it takes about 2 months and they will charge your card but you will never get all the items you ordered. i was dissappointed they took my 250 dollars which there is no way to track it since the store is located in china. do not buy from them. order number en-uk_1011142358_502
Posted by A. Cavazos (9 years ago)
Order number is en-uk_1010221056_352 I ordered 4 pairs of shoes in a size 61/2 and when they arrived they were more like an 8 1/2! When I opened the package I immediately knew they weren't going to fit. I calmly thought to myself that it would be fine, I would just contact them to resolve the issue. I could have never been more wrong. They do not exchange anything or refund you, it's part of their policy. They only supposedly exchange if there is a problem with quality but they lie about that too! They tell you to send picture to a certain email address that is not valid and the issue never gets resolved. I have shoes that are too big for me and I lost money. I also ordered 3 bathing suits and have not received them. I contacted them and turns out they were sent back and they want me to pay for the shipping back to the U.S. I have spent $150 and have absolutely nothing to show for. It is a scam! After I made a huge deal about their shoe sizes being insccurate (as other's complained too I'm sure) they now changed their shoes sizes to milimeters. You know have to measure your foot. These people are idiots. I have grown to really appreciate the customer service we have here in America!!!! God Bless America!
Posted by Mika Fulkerson (9 years ago)
Ordered a Brown Zentai suit, when it arrived it turned out to be instead a wine color. It was nearly impossible to contact anyone to find out how to return it, and it just seemed they were giving me the run around so I couldn't return it or get a refund. DO NOT TRUST THESE PEOPLE.
Order number: en-uk_1009190931_134
Location: Sarasota FL
Posted by Bernice (9 years ago)
Please do not order from this company. They are very misleading. The assured us through email that the dress was in the mail. Two days prior to homecoming and nothing has arrived. After speaking with the online person the order has yet to be shipped. The order was placed September 15, 2010 which they billed on the same day. Today is October 13th and no dress. Wish I would have read about the complaints prior to placing the order for both my daughters. Who are now dressless. order number en-uk_1009160823_488
Posted by Anna (9 years ago)
order number en-uk_1008271559_507
Worst service ever, or better, no service at all!!!
Order arrived rather quick, but size was wrong (their fault).
For weeks I'm trying to change the outfit for the right size. Provided Milanoo with pictures as requested. You have to wait for days for an answer and they send the same answer twice under different names. "Your complaint will be filed to relevant department promptly" is a sentence you"ll find in every mail. But there is no action...
This was the first and last time I ordered from Milanoo. NOT RECOMMENDED
Posted by Terry (10 years ago)
I haven't ordered anything from there, but someone I know ordered a Beautiful soft pink Lolita dress from them, it arrived 3 months later (after much failed communication and even a few threats) it was horrible. The dress, instead of being knee length, came to the floor. And instead of being made of think cotton it was made of VERY cheap Polyester, the kind they make childrens costume capes out of. They would not accept a refund and they would not accept a return either. Oh, and I should mention that as a "petticoat" they sent a knee length piece of fabric with a thin Hula-hoop in it. (Knee length Petti for a floor length dress, makes sense right?)
BEWARE: Milanoo has been known to troll sites like this and Live Journal that say they are a bad company and claim a false review of it being a good company. How to spot a Milanoo: Really bad English.
Posted by kk (1 decade ago)
DO NOT ORDER. I ordered a bleach costume off this website and it came much later then was expected, the zipper fell off immediately upon trying it on, it looked nothing like the picture. Total crap, cheap knock off. Very disapointed, I will tell everyone on the internet and real life about how much this so called company is a sad excuse for such. Order from a legit cosplay website ! Im not going to even attempt to get my money back, i know they will give me the run around, so my friend will try and fix my costume. They literally steal pics off other legit websites and make cheap knockoffs of them, they are terrible.
Posted by Alex (1 decade ago)
I order my cosplay costume from www.milanoo.com
and I was very disappointed with there quality.
there just trash piece of cloth. don't ever buy from them!
Posted by Ong (7 years ago)
order number: en-uk_120303142518_267
During the spring I order my prom dress from Milanoo thinking that I order the right size since I had it "tailor". I noticed that you can choose to enter your sizing in cm or in. I chose inches. When it came I was surprise. It was so small it only fitted my teddy bear. Thinking that this was a joke I waited one more day. But no sign of my dress. So I decided to contact Milanoo and had them explain why the dress came in such a small size. They claim that it was because "I" didn't change the sizing option therefore they tailored my dress in centimeters. I try to explain that I remember I changed the sizing input but they didn't understand what I was trying to say instead they "screenshot" a page and explain to me step by step on how to order. o_0 Although they were nice enough to give me a 10% discount on which only pay for the tailor price, but I found a 15% discount coupon online and used that instead.
I decided to order from them again because I really wanted that particular dress. Did the whole entering size and everything, I once again wanted to put my size in inches. As I was about to go complete the order I double checked this time and realize that it wasn't me who "forgot" to change the sizing input, it was the system that was changing it back to centimeters! So curious, I change it back to inches but once I click enter it changes back to centimeters. It wasn't MY fault it was all along their system fault.
So at the end I decided to convert inches to centimeters and got my dress. It was beautiful and I received a lot of compliment my prom night. Back then I didn't care about that mistake, but a few days ago I was cleaning my room and stubble upon that dress and realize how stupid I was, realizing that I paid 120+$ for a teddy bear dress. =_=)
5 out of 5 people said 'YES'
Posted by Christina (7 years ago)
Recently, I purchased a dress from milanoo,here is my order number: en-uk_120816103559_220.And I received my dress within two weeks from the date I placed the order. The dress was packed very secure and neat. The color was a beautiful champagne color. I wear a size 14 and it fit perfect! I've never ordered clothes online before and I was extremely happy that I ordered from Milanoo. This dress was beautifully made and with the best material. I was so impressed because I used to work in a bridal shop many years ago and the quality of this dress matched that of the quality you would find in that shop. You have made a customer for life with me. Thank you!
27 out of 49 people said 'YES'
Posted by Lisa (7 years ago)
My order numbered en-uk_120830143956_610, just got it hours ago. In those 13 daysí waiting, I pictured them in my mind over and over again. When open it, I still got surprised. It looks the same as in the picture on website, but more delicate and adorable. Its real leather, sheepskin, color is bold and bright. I tried it on, very comfortable. Thanks to the platform, such heel height is not a problem at all. This is my first chunky heel shoes, easy go with dress or trousers. Very sexy and draws a lot attention. The only regret is I should order it earlier, summer gonna end in few weeks. Good thing is I can buy boots now, looking forward your Free Shipping day!
26 out of 47 people said 'YES'
Posted by Camille (9 years ago)
Order number #en-uk_1105212325_55
I received a refund for this item and I do not know why. No email was sent to me to let me know what the problem was. I have a customer waiting for this item. Sent them a few emails, hope I get an answer soon. cause I order the same item for another client order number #en-uk_1105221137_108.
6 out of 7 people said 'YES'
Posted by 1 (9 years ago)
Yes, worst customer service ever. ordered 2 dresses, 1 was way too small, but I figured it was my fault for not reading the size chart. the second didn't even look like the picture, when I sent pictures, they said "There is unavoidble disparity between the real item and the picture due to light, angle and so on." and yes, unavoidable was spelled wrong. the difference was CLEAR, and what I received was gaudy. I am still trying to get a manager to approve this, but I am afraid I'm stuck. AWFUL, experience. I've shopped online and in stores a LOT, AND I deal with manufacturers and distributors every day in my job.. and this is BY FAR the worst company I've ever worked with. Do yourself a favor, stay as far away from Milanoo as you can, it's a four letter word. I would give them a negative number if I could.
Posted by Gina UK (9 years ago)
order number: en-uk_1102072132_328
I ordered a lolita one-piece, a JSK with blouse and bloomers from Milanoo back in feb, it wasn't until after the order was finalised and payment made that I saw all the bad reviews and the fact that most lolita forums had banned Milanoo, but I decided to wait it out and see what happened. I recieved the package only 2 days late (though this was due to the douchey mailman) and I was relieved that they weren't as bad as I thought they would be...however the measurements were off, being too big, so I will have to take both the dresses in, also the lace used on the dress was cheap and scratchy and extremely badly hemmed so I will be taking it apart and redoing it with better lace. Because they are saveable I am giving 2 stars, however I will not be buying from them again. The bloomers were wonderful though, I do love them.
Posted by Paul B (9 years ago)
UPDATE on order number en-uk_1011100246_530:
"How are you?
My name is Violet and I am the customer service representative for Milanoo.com.
We are so sorry to reply you late!
Re your complaint against the order en-uk_1011100246_530,
We confirm that there's quality problem on the dress.
We will make you the full refund of your payment of 65.97 USD in your paypal account in 12 working hours and you do not need to send it back. Just keep it as compensation.
Please accept our apology for the delay in the RMA course. We know that our policies are not perfect enough but we are improve everyday and we really need your support. If you could revise your review on the websites, we will be greatly appreciated. We truly appreciate your business with us. And hope you give us the chance.
Sorry again for the inconvenience!
If you have any further questions or concerns, Please feel free to let us know.
You could reach me at: pu[email protected] or via phone 008628 6555 4192.
For our service team:[email protected] or Live Chat 24 hours on site."
No refund was given within the 12 days. I recieved a second email in response to my own:
'Thank you so much for your reply!
We are now in the Spring Festival Vacation.
I am sorry to reply you late!
The payment of your order will be refunded in your account in 48 hours.
Because I can not operate it now.
Please check the refund later.
Please accept our apology for all the inconveniences!
And give us the chance to provide better service.
It is now well beyond 48 hours and I have still not received the promised refund. This appears to be an attempt by Milanoo to get me to change my review without refunding my money as promised. Also WHY is Milanoo allowed to give THEMSELVES 5 star reviews on this site?!!! Could someone PLEASE look into that?!!!
My original review:
I ordered a Robin costume from them order number en-uk_1011100246_530- it arrived in 4 weeks (to London, UK) with the bottom part of the costume (below the waist) sewn on BACKWARDS. I immediately sent them photos of the obvious problem, but only got endless runarounds (numerous chats with "Peggy" resulted in one email saying they have to check with their manufacturer - no further response to my inquires) until I gave up. Peggy asked on chat "Do you trust us?" and I said "No" because the excuses she gave were beyond belief. I was then banned from chat. It appears they blatantly refused to honour their stated return policy. I don't think anyone should even consider ordering from this company.
Posted by Angela (9 years ago)
order number: en-uk_1101080318_801
I received my wedding dress today from UPS and it was not what I expected. The problems I identified are listed : The dress has glued on lace that is cut and flares up along the edge giving the dress a messy look. There are crooked seams throughout entire dress. Hanging threads give the dress an unfinished appearance (Someone couldn't cut them off?)Difference fabric was used than in picture listed on the website. The lace on the dress in the picture is spaced close together but on the dress it is inches apart. There are different sleeve shape than what is shown in the photo on your website. The sleeves in the picture are fitted. The dress sleeves are loose giving the shoulder line an unflattering appearance. The padding in bust which gives the dress an unnatural shape. I requested a specific fit, not for inches of fake foam to be added to my bust. Button closure on back is fake and only covers 1/2 of the back. There is crooked tulle on front of bodice. This has the effect of making the dress look extremely cheap. The bottom lace of dress is merely cut with no hem. This makes the dress look unfinished. The seam along top of mermaid hem is bunched in some areas but not others. Making the dress look poorly made.
I already tried to chat with one of the customer service agents today. No one has responded. I looked at the return policy and realized Milanoo won't return items that were made to fit.
This is unfortunate. Don't buy from this website.
Posted by Shannon Hudson (9 years ago)
PLACED AN ORDER FOR ORDER NUMBER en_uk_1101071514_453 PLEASE BE WARE THAT THIS COMPANY HAS EXTREMELY POOR SERVICE, BTW THE WAY ALL OF THEIR CS REPS ARE NAMED "PEGGY" AND SHE WILL TELL YOU EXACTLY WHAT YOU WANT TO HEAR!!!! THEY ARE SLOW AT RESPONDING TO YOU, IF AT ALL!!!! I WAS DISAPPOINTED THAT I PLACED MY ORDER AND WAS LIED TO FOR NEARLY A MONTH, THEN TO BE REIMBURSED MY MONIES (THANK GOD) BEFORE ANYONE EVEN ATTEMPTED TO MAKE ME AWARE THAT THEY WE UNABLE TO KEEP THEIR END OF THE AGREEMENT!!! IF YOU DON'T MIND BEING LIED TO & DISAPPOINTED AS I HAVE FEEL FREE TO PURCHASE FROM THEM!!!! I WILL NEVER ORDER OUTSIDE OF THE U.S. AGAIN!!!!! AS I AM FROM THE UNITED STATES MY MONEY WILL REMAIN HERE AS WELL!!!!
Posted by f.verhoef (9 years ago)
partial order number EN UK 1012121
very poor service. credit card was debited. order NEVER received and now Milanoo.com does not answer emails.
I am not impressed at all. it feels like a con
Posted by Melissa Entas (1 decade ago)
DO NOT BUY FROM THEM!!!!!!!!!! I ordered 2 bridesmaid dresses from them, and it took forever to receive them. When I did receive them, the quality was poor and lop sided, and the dresses were 2 sizes too small. When I contacted customer service they gave me the run around and demanded pictures of the dresses with a tape measure laid out to prove the error. I did this and they still did not cooperate. I am left with no dresses, no money and tremedous stress for my wedding! Again, DO NOT TRUST THIS SITE!
Posted by Darlene (1 decade ago)
Will not refund after 7 days like promised. Takes your money and does not provide quality work. Don't be fooled by low prices- you get what you pay for. They gave me a garment that is unwearable--Paypal sided with them because it wasn't about shipping.
Posted by Antonio (5 years ago)
order number en-uk_1102234203_878
I could write a long story about my purchase. I'll just say:
Everything I ordered was of poor quality, it was not like the photos. The colors are not the same, for example, dark brown and arrived light brown!!!
The coats are poorly sewn, the compensation they offer is ridiculous.
The prices are expensive for what they sell.
Not recommended. Find the same items in other pages by half price.
Nonexistent and arrogant post-sales service.
They are crooks and thieves, not trust on the good looking of their website and everything they say.
I do not recommend, do not waste your money!!!!
Order Date: 2014-11-03
Date Received: 2014-12-23
4 out of 4 people said 'YES'
Posted by EVY NADAL (6 years ago)
Order number: fr_mi_140325193059_697
With big disappointment I realized both the sandals and the boots were one size too big. Despite having measured with caution the length of my foot!
In addition, I received boots different from those I had ordered. The tip and the heel (height / shape) are totally different!! It is scandalous!!!
When the shipment arrived a while after purchase, I was on holiday. So passed 7 days, Milanoo rejected several times my request of RMA !!
I find you method totally unfair and anti-commercial.
This was my first and last order !!!!!
Order Date: 2014-03-25
Date Received: 2014-04-25
Posted by crystol (6 years ago)
Order number en_mi_140225030505_069 - Very disappointed!!! I bought FOUR pair of shoes and barely had ONE pair that would fit right!!! Two pair had the heels on them made so far into the shoe I could not even stand up without the heel feeling like it is going to cave into the shoe. :( The delivery wait was a WASTE of time, 30 days for delivery on to have to send more than half of the order back to WAIT ANOTHER 30 DAYS for a REFUND!!!!! I WILL NOT BUY EVER from this website and will let all my friends know TOO!
Bought: TWO pair of shoes - Roman Tan faux leather spike heel gladiator sandals and Cool Cowhide T-strap stilleto Heel gladiator sandals white
Order Date: 2014-02-25
Date Received: 2014-03-26
Posted by JC (7 years ago)
Order number en-uk_130319090103_578
First order, 6 dresses. Horrible construction, material was really cheap and NOTHING fit. I'm 5'5"' size 6. I thought the items might run small so I ordered a large on everything. Took over 3 weeks for delivery, their customer service was no help when I contacted them about the order.
I think this might be one of the scam companies they had on NBC news this morning. BUYER BEWARE, items look nice on website and the reviews there shouldn't be trusted. These dresses are so bad I won't even donate them to a local thrift store..they're going out in the trash. Reading their return policy, it's not worth trying to get a refund ( I have no confidence that would even happen).
KARMA Milanoo....wouldn't want to be in your shoes.
Posted by keren (7 years ago)
I ordered 2 zentai suits for a costume party and paid extra for expedited shipping so they would arrive in time for the party
On the date they were supposed to arrive I received an email stating that the items had just been shipped!
I sent a very angry email and they replied it was a national week long holiday in China and they were not in the office?
After the items arrived I could not make it to the post office all week and on day 6 or 7 after the suits arrived they sent me an email stating their return policy which they had not mentioned in any of our prior correspondences.
I hadn't even bothered to open the package but when I finally did I realize they sent the wrong order.
They're still insisting they wont refund me, so I will take this up with my bank and get my money back.
I'm so unbelievably frustrated
order number #120923033703_724
Posted by Stella Gilbe (7 years ago)
order number en-uk_120802245623_356
I fell in love with this particular bridesmaids dress as soon as i saw it in the pictures. Though I had always imagined the dress I would want for the bridesmaids in my wedding but this dress turned out to be better than what I had in mind. The simple pattern of the dress makes it extremely beautiful and the plain and simple belt added around the waist is the only accessory that the dress needs. The length of the dress makes it a comfortable wear. A great purchase from milanoo.
29 out of 54 people said 'YES'
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