Posted by sm098 (a whiles ago)
Order number 20110120187xxx Contracted a virus on my Dell and called tech support, which I guess is now Iyogi. Was told I needed a software subscription to fix it, and was given the option of $240 for one year, $299 for 2, $399 for 3, so I went for the $299. I work from home and needed it fixed quickly. Tech was efficient and fixed it within 2 hours, but the price left me feeling sour, so I called Dell back and got an actual Dell tech support employee who told me that I should also have been offered a one-time virus removal service at a fee of $60. Now I'm ticked off and go to Iyogi website, where I see that a one-year subscription is only $169, not $240. Double ticked!! I called to get subscription cancelled and was transferred 7 times (twice to Dell and twice to Iyogi customer service--they just kept bouncing me back and forth) and got disconnected. Eventually I was helped, and was assured that I could get refund of $240. Though I feel like I was treated a bit dishonestly, the individual employees I spoke to were polite and all seemed like they were trying to help me--I'm sure they are just doing their jobs the way they were trained, so I can't be mad at the individuals, just the company's policies. Bottom line, they fixed my computer quickly, but weren't totally upfront about pricing options. If you have a Dell computer and want Dell Tech Support, call 1-800-624-9896 and you should get Dell instead of Iyogi.
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4 out of 7 people said 'YES'
Posted by G.L. Cooper (a whiles ago)
I had a virus software that did not protect my computer. I went to to customer support, and was directed to IYOGI. After agreeing to the service price (considering how expensive it is to take my computer to store to fix or have someone come to my home to fix) the IYOGI tech spent 4.5 hrs fixing and cleaning my computer. I now have IYOGI for all my computers. I have kids who access many suspect game sites, so I have IYOGI work on the computers often.
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3 out of 5 people said 'YES'
Posted by Sheila Vespia (a whiles ago)
Because the costumer service was excellent, and the tech was very clear, professional, and patient she helped so much, and seemed to be very confident in what she was explaining to me.
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3 out of 5 people said 'YES'
Posted by Tim (a whiles ago)
Your rep was extremely patient with my ignorance of technological advances and procedures. Not once did he talk down to me. My computer is several year old and no one could help such old versions of stuff but your rep picked up all the problems and solved them and explained them.
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3 out of 5 people said 'YES'
Posted by james (a whiles ago)
I think your techs are extremely nice, patient, smart and quick. They really check on you. Also I bought your service for my laptop. I am that pleased with your company.
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3 out of 5 people said 'YES'
Posted by violet la pollo (a whiles ago)
yesterday i agreed to 3 year contract and right away was totally fed up with it,computer slower than ever ,called today to unsubscribe no one ever got back to me,if i do not get e-mail tomorrow saying they will refund my money i am going to call the fcc,very upsetting and not worth 2cents although they are polite,courteous they do not want to let you cancel after one day,law states you can ,hoping to hear from them because i do not want to make trouble
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1 person said 'YES'
Posted by Mark (a whiles ago)
I had a total suprisingly good experience from IYogi. My computer was running slower & slower and finally crashed. Got error at attempted startup "operating system not found". I signed up with Iyogi, after being promised they would resolve problem or give me my money back. They responded promptly and attempted to trouble shoot over phone unsuccessfully as computer would not start up in safe mode, etc. They then arranged for an onsite visit to repair the problem. An independent contract repair person showed up, and diagnosed the problem as a failed disk drive that had to be replaced. I called and emailed Iyogi, that I should not be charged the $139 as they had not resolved my problem, and I want to use the refund towards purchase of a new computer rather than repairing my 8 year old underpowered computer. They then refunded my money. While waiting for the refund I found this site, and became concerned that I had been scammed.
Iyogi is not a scam!!! They refunded my money, after they spent almost an hour on phone with me trying to resolve problem and they probably paid and outside local independent PC repair person.
Now I would use them again in the future.
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2 out of 3 people said 'YES'
Posted by Bobbi Russell (a whiles ago)
Vinay Singh was very nice and easy to work with. He was VERY knowledgeable and helpful. I've had to use y'all a few times and have been very satisfied every time. Even though my problem couldn't be resolved Vinay spent way more time with me and tried everything possible to fix it. The problem was in the software. Thanks again Vinay for all your hard work.
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2 out of 3 people said 'YES'
Posted by Logan (a while ago)
Do not fall prey to this scam
Order number: 6112738472.
My computer was infected with virus, adware and pop-ups. I was trying to reach McAfee, the antivirus I was using at that time. A phone number was seen on the next web page when I clicked 'contact' on McAfee website. A man answered and I asked if it was McAfee that he was answering from. He assure me that was the case. He promised that everything will be taken care of and would not have to worry about any software anymore. Then he proceeded to quote a price of $360 for 5 year service. I agreed to one year service with extension to 4 more years at the end of this period if I wished and I paid $60 for the first of 2 installment. I wanted him to email me the promises that he made by typing in front of me. I never got it.
I had told the tech that I was having problem updating my copy of Win10. He proceeded to 'updated that and installed McAfee'. To my understanding, when you reinstall an OS, all the unwanted files along with viruses are wiped out.
He worked on my computer and it seemed to work even though the computer was slow. I turned it off. This morning when I rebooted the computer all the pop ups were there even worse than before and I had hard time opening any page. I contacted them and they took over the control of my computer. He looked at few things and told me that this was a different problem and that I should pay $159.99 in addition to fix this problem! First of all this company misrepresented that they were working for McAfee, did not send me the list of his promises, the corrections he made were nonexistent. As a matter of fact, it made the problem worse. On top of that they wanted an additional $159.99 from me.
The coup de grace was when I told him that I will take care of it myself. The screen suddenly went black and started to reboot. When it rebooted I found my browser was totally frozen. I could not access any of the number of antivirus software that I had.
I never had this problem before, this happened after my telling him that I was not going to pay another $159.99 It seems that malwares are less dangerous than malcontents.
It is interesting that there are many 5 star review for this service. These folks are just fortunate, they could very well have been in my shoes. The scam perpetrated on me and others is undeniable because there is a clear pattern viz. if you decline their overture, you get hit immediately with a much worse problem than before.
With this experience, one will have to conclude that I was the victim of fraud by the company iYogi. It is a shame that such a company is allowed to do business in this country. You are fore warned.
This will be sent to BBB & the Attorney General's office.
Bought: 24/7 unlimited support, Tech genie, Support dock
Order Date: 2015-08-06
Date Received: 2015-08-06
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As per our detailed discussion on 08/12/2015, we are taking appropriate action as per the result of our investigation and we hope that you would have received your refund.
Thanks
Regards
Active Response Team
iYogi
Posted by Lucas (a while ago)
HP issue fixed by Iyogi
I called iyogi to get the issue fixed with my new HP printer. It was not able to connect to any other device. I tried many DIY solutions but failed. The tech who attended my call took one hour but he was not able to fix the issue. Later he transferred the call to his supervisor. The other tech was knowledgeable and just took half an hour to get it resolved. I was pleased with their assured service but would have loved it more, if the time taken for resolving would have been lesser.
Order Number:55685258963
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Posted by Dave (a while ago)
Good Service at Good Price
I contacted iYogi a month ago to get my laptop fixed. Every Time I tried to run any application, it was showing an error; further my PC froze and I was not able to do anything. I called them to fix my laptop. The tech suggested me to buy their $379.99 five year plan but I found it a bit expensive and bought the $149.99 annual subscription. The tech took full 2 hours to fix the problem. Since then I have not encountered any serious issue with the system. Their service was satisfactory but time taken for resolving the issue was too long. Order number:486287892
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Posted by Nelson (a while ago)
Satisfactory service!
I have used iyogi�s services twice and have always received satisfactory results. The first time when I called them they were very quick at solving the issue and I was pleased with their fast service. But the second time when I called them, I had hard time understanding the tech and he took a lot of time to fix the issue. Though the issue was fixed, I was not happy with the long time taken to resolve it. Now I am really confused whether I should call them again or not, because I really like their service quality but hate long resolving time.
Order number: 8745785987
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Posted by Jacey (a while ago)
Reliable Service!
I contacted iYogi to fix my HP laptop. The tech very patiently diagnosed the problem and took one and a half hour to fix it. It took long time coz the laptop was stuck and was not responding to any command. The tech also insisted that I buy their one year tech support service plan as well. I was pleased to know that they offer tech support for different devices under one plan. So I bought the subscription as it covered my son's laptop and my home PC as well. Order Number : 8754558975
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Posted by Moore (a while ago)
Reliable Service!
I was facing an internet issue with my new HP laptop. I googled for HP support and got Iyogi instead. The tech who attended my call also clarified that they are an independent tech support provider, not HP support. But I decided to give them a try as the tech sounded really knowledgeable. He solved the problem in 40 minutes and also guided me on how to avoid such issue in future. I was pleased with their quick and reliable service and would recommend them to others as well. order number : 8745851546
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Posted by Brady (a while ago)
Great Plan!
I bought the $149 service plan from iyogi which covered tech support for 3 PCs and two devices. I am satisfied with their service so far, as a part of the plan they take care of my PCs, my smartphone and my wife's ipad issues. They get it all fixed at first instant. All I had to do is call them and explain the issue. Sometimes the issue is resolved quickly and sometimes they take long time. But they always make sure that it is resolved. order number : 11282843
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Posted by Garcia (a while ago)
Reasonable service!!
Last month while searching for Dell support I accidentally stumbled upon iyogi. I called them to get my laptop fixed as it was slow and was not able to run certain applications. At the time of payment when I asked them about Dell support then he clarified that they are not Dell they are independent service provider iyogi.
He mentioned that they provide service for devices apart from Dell, so I decided to give them a try. At first, I was bit apprehensive coz I never used any tech support service earlier. The tech had a very different accent which was quiet hard for me to understand. I was on phone with him for 45 minutes and got the issue resolved. Overall, I was satisfied with their quality service, just wish he didn't have that thick tone.
Order number: 587458226
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Posted by Melissa (a while ago)
Easy to use tech support!
"I didn't have time to go and hunt for local PC repair shops, so was searching for tech support on web. I just dialed the first search that came up, it was iyogi.
The tech was knowledgeable but was selling too much. She took remote access of my PC and resolved the issue within an hour. Except their high pressure to buy, I really liked their service, as all I had to do was sit and enjoy my meal while they fixed my laptop. Now whenever I need a tech support, I just call them and get it fixed in the first time."
Order Number:1288652
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Posted by Amy (a while ago)
Great service!!!
"While I was trying to change my iPad password something went wrong and my iPad just froze. Searching on web I came across a toll free no. which was of IYOGI. I called them for tech support.
After 15 minutes hold I was transferred to a tech. I explained him the whole problem and he spent 2 hours trying to fix the issue. After he resolved the issue I realized that all wasn't right. My iPad has become slower than before.
Next day, I called them again and tried to get the issue fixed. The tech was patient and efficeint. She resolved the issue and even steered me on how to avoid such conditions in future. She was good at her work. The service was good but took long time."
Order Number: 1110495978
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Posted by Kevin (a while ago)
Remote tech support with iyogi was quite good!
Order Number: 6111544368
I am least knowledgeable when it comes to computers; other than checking out the Internet and socializing on FB, I do not use
the computer much. Luckily I never faced an issue in my day-day use. However, recently I found that my computer was running very slow and there were strange popups and ads running on it. I was naturally worried and spoke to my brother who is better than me at tech. He
suggested that I should speak to iyogi for help. I called on their toll free number and the two technicians who worked on my laptop were able to help me. This was the first time I experienced remote tech supprt services and it was great. I had nothing to do the entire time except sip coffee. In no time the iyogi guys helped me fix the issue. It was a VIRUS attack! thanks iyogi... much appreciate your help.
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Posted by Craig Smith (a while ago)
What happened to IYOGI?
I'm not sure as to what my order number is but I do have a case number, 2014120214789428
I've been a customer of IYOGI for around 4 or 5 years now. Granted, when I first became acquainted with them it was (like many others) a scam with them claiming to be a associate of NORTON. But after they took over my computer they did fix my issues (I'm wondering now if maybe they were the cause of my issues) and a business realtionship between us grew. I have been a loyal customer of theirs since. When ever I had computer problems, a quick click of my curser and they were there to help me.
That is until a few months back when they sold me purchasing their Tech Genie program. They are known as a hard sales company and I have had many discussions with them about their hard sale tactics. Since day one after the first inititial (MIS)installation I have had nothing but problems, not only with the Tech Genie but with freeze ups, sites not functioning properly, slow start ups, you name it. After repeated attempts to get my problem solved (including deletions and reinstallations) I finally was put through to their Tier 1 (whoo! hoo!, right?) support unit. What a laugh. Although he did go through my registery and did delete an old malware program (that IYOGI sold me orginally)I turned my computer on today to find the same old Shit! Nothing resolved and facing the same issues. Oh, I also had him run a anti malware program to make sure that my computer was clean. It never finished as the antimalware program froze up :S and when asked if there was something that we could do to resolve this I was told we could either wait (this after 3 1/2 hours) or cancel it. Once again , NO resolution to the problem!
My question is first of all, why do they have techs installing programs without the knowledge of knowing how to delete the old programs thouroughly in the first place? Not that this would change anything since I still have a computer that doesn't work but maybe that would have been the first step in professionalism.
So now after "chatting" online with a supervisor all I could get from him was him "spamming" my computer with a phone number to call. 646 537-3220. I looked this number up and it seems that it is a spam number. But... hesitantly, I called it and got ...... music. :| Lots and lots of music.
I think that my relationship with IYOGI has come to a bitter and disappointing end. They are not the company that they used to be. Their services have declined since I first started with them and now I think the "techs" they have working for them are the same people you see selling coconut milk along the Ganges to tourists.
The Good Karma that they have promised has turned out to be Bad Karma for their customers.
Bought: Tech Genie
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We appreciate the detailed and honest feedback about your experience with iYogi. The experience you had is not the level of service we try to deliver and we are sorry about that. Your case is being looked into directly by the head of the Active Response Team team who will get in touch with you right after the investigations, into the last contact you had with our technician, are concluded.
Regards,
Active Response Team
iYogi
Posted by Martin (a while ago)
I trust iYogi and always call them when I need them
Iyogi people are pretty friendly and they have helped me at times when I needed them the most. It was last week when I was working on an important project and some issue cropped up in my printer. No matter how hard I tried, I was unable to fix the problem. I promptly called these people up and like always they were extremely patient and skilled to the core that they were able to resolve the issue in the next half an hour. I am happy that these guys are there for tech naives like me� I agree some techs maybe little irritating � but most of them are knowledgeable. my order number is 6111141029.
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Posted by Keith (a while ago)
Iyogi is good and techs are friendly and helpful
Order Number 6111385336
While I was browsing the Internet last week, suddenly my screen was flooded with ads. They were all colorful to look at, but it didn�t take me long to register that something was amiss. I panicked and called up my husband who asked me to call up Iyogi service. What I understood in the midst of my panic bout was that they could apparently help me. I wasted no time and dialed their number.
I was kept on wait till a technician was aligned for the task. The wait seemed forever; when I was finally put through, the guy asked a few customary questions and put me on hold once again. I would have slammed the phone had it not been for my hubby who had insisted that I trust these guys.
Thank heavens I followed his advice! After I explained my problem to the tech, he knew exactly what to do to solve my problem.
After the issue was fixed, he offered me support for 1 yr for a very reasonable price, I accepted.
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Posted by James (a while ago)
Problem solved with the effort put by Om
This was my first chance with iYogi and didn�t know what to expect. It took three technicians to diagnose the problem and even then the problem was not fixed. But when Om Ramola took on the job he solved the problem and did a good job cleaning up the computer. He patiently explained every activity he did on my computer including the analysis and the steps he took to fix the malware problems. I ended up subscribing to their annual plan and I must say I am very happy with the results. Keep up the good job! For your reference, my order number on iyogi is 20100508587458.
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Posted by Emily (a while ago)
Worst company I've ever came in contact with.
I called iyogi just to help me hook up my printer to my computer. The first time the tech could no do it, because he said my computer was corrupted and there was nothing he could do unless I got that taken care of. The second one told me the same thing. Note* I had never had any problems with my computer before, except not being able to hook up the printer. The tech worked on my computer for hours and hours. After 3 hours or so he was ready to try and start with my printer installation. Then he said he still had a lot more to do, but before they started he told me only 2 hours 3 tops. I paid 200 dollars for them to fix my computer an give me protection. I'm not sure when he signed out I had to work and do school. He took hours upon hours I couldn't just sit there. However, I thought it would be ok because they are bbb approved. Bad choice next time I got on my computer. I had all kids of pop ups, virus alerts, screens shutting down, freezing, blacking out. I was tryin to finish a paper for school and word just shut down on me. I called 5 different times and the techs could not even get back into my computer BC the remote wouldn't connect, and it kept freezing up. Finally I asked for a refund, which I was advised to do with the last person I talked to if my issue was not resolved this time. I had to practically beg for it, the lady kept offering me everything under the sun and I kept telling her I do not want your services. She told me oh well we gave you a level 1 tech the first time now we will give you a level3. What the heck! She told me 5 to 7 business days I'd have my refund finally after an hour an 1/2. Of trying to get me to stay with them. I waited and on the 8th day of nothing I called and talked to a supervisor and no saying anything else to me he said wait 48 more hours. He wouldn't say anything else to me. Waited 48 hours nothing called again. I was going to class and could not hold for a supervisor and I explained that to the guy. He said well it's your 200 dollars not mine. Are you kidding me it was y'all's mess up is what I'm thinking. I waited as long as I could, during my wait the guy said well really you need to wait 7 to 10 business days and at this poi to had. It has been more than enough time and now it's has been 15 days and I still do not have a refund. What I do have is a computer that has been shut down for almost a month now that I can not even use because it is messed up so bad. Order number # 2012092714171286 I am a full time college student. I had to take that 200 out of savings to do this. I'm beyond upset and DO NOT advise anyone to ever use iyogi use mcafee or anyone else.
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Posted by JULIE ORDER #6111941536 (a whiles ago)
Order number #61119941536I just had a 5 day nightmare with iyogi, they also got me to pay the 169.99 guaranteeing a complete repair, it started with trying to renew my McAfee, then I get a message that there was a problem no install could be done, called the number given, the guy seemed knowledgable and said no problem a quick fix, hours on line and finally he said he could do it I finally had to go to bed as I had to work in the AM. Next night new iyogi teh, really lam guy messed the whole system up DSL didn't work at all, said he would have to bump it up to a higher level tecjh promised to call back the next night, never did. Finally someone called back today and tried to repair all the damage then he finally said I needed to reinstall the xp as it was corrupted or windows 7, i said i didn;t have those disks give me a refund since my computer was unoperable. they passed me to someone who tried to talk me out of it I got angry and told them they obviousle needed the money more than me, they said since they had done the work they would need to charge me 110.00 so I hung up really mad. they called back and said they were going to give me a full refund, we'll see as of right now my desk top is not working at all. Honestly, I would be hesitant to use them ever again and when I buy a new system I will buy their protection. Hope this helps someone.
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24 out of 48 people said 'YES'
Posted by Jose Gonthier (a whiles ago)
$169.99 for installing an upgrade seems so steep! But when they explained the large number of issues they support and since I have some issue or the other every few months it seemed like a wise investment.
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5 out of 10 people said 'YES'
Posted by Jeannine Heath (a whiles ago)
In addition to my first request which was handled very swiftly, Abishuk was very pains taking to find me another solution , which in the end could only be answered by my web hosting company.
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3 out of 6 people said 'YES'
Posted by Sammy (a whiles ago)
It is very impressive that you can help me with my issues, even though you are on the other side of the world. In addition, you guys never stopped working to fix my problem. This shows great diligence. It was well worth the price.
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3 out of 6 people said 'YES'
Posted by W.B. Foulk (a whiles ago)
This company is still a mystery to me. I do not understand their relationship with Norton Utilities. I contacted Yogi by asking Norton for tech support. Then I ended up paying Iyogi $139.00 for something I thought should be free from Norton. I do know yet if I am stupid and been had or if Iyogi is legit. Time will tell.
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1 out of 2 people said 'YES'
Posted by Prince (a whiles ago)
Its pretty amazing, that I had a technician connect from India to my machine
and clean my PC of spyware while I just watched him furiously move my cursor. I wish I could remote fix everything in my home. I cannot recommend Manish enough for his patience and help in making me fast again.
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1 out of 2 people said 'YES'
Posted by yvonne (a whiles ago)
this is still a terrible experience i'm going thru.. have had to take my laptop to a tech to get fixed.. i have the shield shame on them for using a company so badly runned.. i really would like the presidents number or email to contact them.. mr summeet paul and mr indradev rahman included in this mess.. i have a terrible problem thats gonna cost me money to correct.. too bad they don't have a -0 for a rating
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3 out of 6 people said 'YES'
Posted by Linda (a whiles ago)
I read most of these reviews and am surprised? I am not computer litterate so when I got the Internet Security 2010 malware that attacked my PC 2 nights ago,I was horrified. I tried to remove it but to no avail. I then went to Microsoft and saw a bunch of companies. I liked the name of IYogi so I called them. I paid 139.99 for a year ,24/7 help and the polite,knowlegable tech spent 4 hours fixing my PC.He removed viruses and the 2010 Rogue.He fixed all my registrys and made my PC run so much faster. He also installed McAfee and an AntiMalware program. Tonight,I needed help in removing an old program that I could not remove completely. I received prompt service and all I can say is I am very happy with them. Go to Best Buy and see what the Geeks charge.. Thank you,IYogi.Good Karma to you,Linda
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2 out of 4 people said 'YES'
Posted by eva (a whiles ago)
Ok, I just spent 5 hours on the phone with these guys. Much of what you say may be true. However lets face it we�re in a new world economy. These people are just trying to earn a living. One person�s scam is another person�s clever deal. Didn�t you see Slumdog? I did sign for 1 year of service. Will report back in a few months. The guy that helped me spent a lot of time and was courtious even after I agreed on the service. Why would all these companies, Acer, Toshiba, Dell, use them if they were scammers?
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Posted by john k (a whiles ago)
I am pleased to report that iYogi has today (Jan 7) wired the full amount of my refund directly into my bank account.
I received 2 calls from a very capable Customer Support Manager who really knew what she was doing. Within hours, she had the money wired into the account. Thank you to her for making that happen.
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Posted by DKS (a whiles ago)
Guys,
one good word for iyogi finally. They have made full refund for me, confirmed by my credit card statement. That was much quicker than what I had anticipated going through these reviews. Got the refund within 48 hours of cancelling their subscription. one star to them.
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1 out of 2 people said 'YES'
Posted by peter (a whiles ago)
I can only verify the reviews I've read. Amazing how a service that is so "concerned about" my time takes 45 min. to respond to a call. After talking with someone for a few minutes, I was told a tech would call me within 30 min - that was yesterday!
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Posted by Mayra Lugo (a whiles ago)
I have a year subscription and I very pleased with their service. They have always been able to fix my problems especially when my computer was badly infected by viruses and they have to clean it up. It took them a couple of hours to fix the problem and I was able to see everything they were doing. Now my pc is much faster and in good shape.
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1 out of 2 people said 'YES'
Posted by chitownrye (a whiles ago)
I just cancelled my McAfee account because it was so bad. I came across Iyogi through Microsoft customer service. I found Iyogi to be a great help and cleared up my virus issue. I took out a 2 year 24/7 service agreement for any issue my computer gets itself into. I would suggest to my friends to change to Iyogi.
Great Service/Customer Service.....
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Posted by fin007 (a whiles ago)
I have both good and bad service from them. They removed a virsus from my home computer I think for 120. I beleive they also installed some software. Home computer works well.
Computer in my office is really slow. I phoned them back. Fellow wanted 300++ for a three year service.
Claimed the speed would really improve. I took a two year service for 230? about. The only thing they did was remove temp file and fix some hardware conflicts. They did two other tasks which I can do myself. Sales rep greatly over sold the service so I feel I was ripped off. People I spoke to were fine. I think it's dumb that we are employing people in India when there are equally competent people in North America who need the work. I would not use them again.
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1 out of 2 people said 'YES'
Posted by Richard Potter (a whiles ago)
I would like to express my graditude to both of the Techs who worked on my PC this past Tuesday.
I had been encountering many problems trying to install AOL 9.0vr on my Gateway PC since the 22nd of May; I tried everything stored in my brain. I had little problem downloading 9.0vr, I
lost count after 7. Then I tried to get .1 to respond so I could catch up on my work load, which had been building up since the 15th when my backup HP,PC bit the preverbele crash for no
apparent reason.
I had finally exerted enough time and energy so I used my membership to iyogi for the first time.
I presented the situation and problems, gave my PC full access to them, sat back and relaxed . Low and behold 30 mins. later I was up and running wityh 9.0vr. Again Thankxs guys for the outstanding resukts. I would never have any quarms about giving high marks for a job well don nor hesitate recommending them to anyone needing their services/ again Thank U, Colonel RD Potter (ret).
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2 out of 4 people said 'YES'
Posted by Daniel Richter (a whiles ago)
This was my fourth call in six months. I�ve thrown everything at em. I�ve had them sync my Nokia, my MP3 player, my digicam, I�ve had them install drivers for my mouse and no matter what I say the tech says, �No Problem!�
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6 out of 11 people said 'NO'
Posted by Rob McGrane (a whiles ago)
Karan was very, very, personable. I somehow got the feeling that he was holding my hand all through the process. He allowed me to stay on the phone with him which limited my frustration. He is an excellent technician and deserves commendation. I told him that I wish to have him as my permanent tech. He was also very fast. He deserves a raise.
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4 out of 7 people said 'NO'
Posted by Gary (a whiles ago)
I'm not a PC expert by any stretch. iYogi helped me with a PC screen freeze for $139.99. They also did a PC tune up, eliminated service and start up programs I did not use. My PC boots much faster. their Support Dock programs, included in the price, saves me from buying other software to keep my PC running at it's best. I think it's worth it. Saved me days of trying to find out how to fix the problem. The price includes troubleshooting my PC for a whole year. Beats Geek Sqaud prices.
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5 out of 9 people said 'NO'
Posted by Rachael (a whiles ago)
I am blind and appreciate your patience and systematic persistence. Fifteen years ago I was a Director of Information Management. I also spent years making service calls. I recognize good service when I come across it. The problem took quite a while. However, you exhausted every software possibility. By process of elimination, a hardware problem was isolated. Thanks!
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4 out of 7 people said 'NO'
Posted by Hardy Alexender (a whiles ago)
I want to commend the tech named Preeti, who was very patient when my 72 year old father called to try to fix a problem that had cropped up when he was using my desktop. He said she was very patient and kind to him throughout the conversation. She fixed the problem. I already had a subscription and now I will renew.
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5 out of 9 people said 'NO'
Posted by Richie (a whiles ago)
I got an error called blue screen of death. I�ve never been more scared in my life. I thought my pc had died. I was mourning for all my data when my brother asked me to call his tech support people. I did and the tech assured me that it wasn�t permanent. God bless him, he got everything back.
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5 out of 9 people said 'NO'
Posted by Mario DeCarolis (a whiles ago)
I joined becasue each time I called, someone picked upo immediately. Aftrer I handed over teh $250 for two computers, then it was time to be placed on hold, disconeccted, speak with ppeopl you couldn't understand... you get what you pay for. The only reason I gave them 2 stars is they gave me my money back (supposedly). Let's see if it shows up. [email protected]
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1 person said 'NO'
Posted by Jim Rademann (a whiles ago)
Company is a scam- you can never get a tech. You pay and never hear from them again.
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2 out of 3 people said 'NO'
Posted by DKS (a whiles ago)
Same story as Kent Stuck except that it was a man on the other end and ended up buying 2 year cover for two computers for £230. Then, it turns out that i was unable to install shield delux because i had downloaded the wrong version of it. I feel mugged, feel like i was tricked into buying their product.
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1 person said 'NO'
Posted by Phil T (a while ago)
Created More Problems than they Solved, Offensive Sales Pitch
Order Number 611xxxxx49
My wife's laptop shut down and would not reboot. Iyogi got the machine running again, but badgered her over and over about purchasing an additional year's service (she already had authorized $199 for a one year contract). She finally passed them to me and I told them in no uncertain terms that we had already paid for a 1 year contract and that I was perfectly capable of computing the savings they were offering, but 1 year was it. So then the guy starts in with a completely vague, grossly unprofessional sales pitch about a higher level of service if we went with the additional year,implying that I had only purchased the economy plan. I finally get him off the phone, but not before the supervisor comes on the line to apply further pressure. So we hang up and guess what? No internet, they somehow screwed up my network. This led to another 2 hours on the phone last night (total of 4 techs now have combined to mess up my system), including a completely superfluous conference call to Comcast to see if we could blame the problem on them. Iyogi finally punted and I'm supposed to get a call tonight from a higher level tech. These people have been installing stuff on my system, controlling the laptop remotely, and who knows what havoc they have wreaked on me? But they are a proud bunch, patting me on the head and saying I must not understand what a great deal they are offering me.
Pros:Was this review helpful for you?
We are sorry to hear about your experience with iYogi. This is not the level of support we wish to provide. We would like make things clear here that nothing of this short is entertained by us and once the remote session is ended, no one from iYogi can establish it without your approval.
We would like to investigate this complaint and take appropriate action as per the findings. So, requesting you to kindly send an email at [email protected] with more details regarding the case and the best time to reach you.
Regards
Customer Service Team
iYogi
4 out of 7 people said 'YES'