Posted by P Phillips (9 years ago)
I recently ordered a gift for my boss's birthday from Ivg. I received an e-mail that it would be shipped several days later. I was afraid it wouldn't make it in time for his birthday, so I called customer service and 2 or 3 days after placing that call, I received the gift Fed Ex'd and WELL in advance of my boss's bithday! What excellent customer service! My boss loved the gift and I loved the service. Would definitely buy from them again!
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1 out of 2 people said 'YES'
Posted by C Ann (9 years ago)
Shopping w/this company, IVG Stores (DinetteSetShowroom.com) is a find. I had to wait just a little bit longer, a week, but it was worth it (It's a popular design). This Dinette has a wider & longer table, and the chairs are very sturdy, and for the price I could not have done better because I've tried shopping locally, as well as thru several online stores. The driver even helped me get it up the stairs, Yes there are people who care & to tip them is diserving.
Very Nice Casual or (Elegant) Dinette!
Daily Use, Decorative, Formal
Bargain Hunter, Frequent Entertainer, Practical, Stylish
Yes, I would recommend this to a friend
Comments about Homelegance 5-Piece Dinette Set w 4 Slatback Chairs:
We will be using everyday, just like our other one. This dinette is much more appealing and can be for casual or formal type dining. Very sturdy construction, both the table & chairs so it should last even longer than my old dinette, which was of weaker quality. The chair cushions are thicker too. Very comfortable and very nice!
The only thing I did not like about it was that when I went to put the cushions on with the 1 1/2 screws they give you, and the slanted pre-drilled holes they make for you, I had to buy 3" screws to make it fit to screw into the back of the cushion, but other than that since I put it together it's perfect!
2 out of 4 people said 'YES'
Posted by Hillary Read (9 years ago)
Full disclosure: I'm an ivg employee, and I have nothing but great things to say about our customer service team, which is entirely based in Florida and more accessible -- and fluent -- than any other internet customer service staff I've dealt with. They work long, unconventional hours to get the most timely information from our vendors and relay that information back to the customers. They're prompt and responsive -- I've done a test as a "customer" and been very happy with the service -- and they have to be! The founder of the company is just steps away.
Posted by Cynthia (9 years ago)
I placed in order for a gorgeous bedroom set that I have falling in love with from IVG on March 17th 2010. At the end of March I e-mailed them to know when I would receive it because I have not received a shipping notification. They said it would ship out shortly. I called again in April and was told that it would ship on April 16th, and I should receive it 5 days later. On the 25rd I e-mailed and they told me "oh, it's back ordered for another week." At this point I am thinking what are they making it or something! My husband called and complained that it should have been here a month ago and we got a 250 dollar discount. I have yet to received my furniture but honestly had not found a bed-set for that price like that style I am willing to wait. My mattress is on the floor! I am not happy that they never contact their costumers to tell them the status on the shipment , if it's back ordered or no longer in stock. I also don't like that they claim they will ship items within 5 business days. They should be more on top of things. They should know the inventory and not misrepresent themselves. If they fixed these things they would get a heck of a lot less negative reviews.
Posted by dawn (10 years ago)
Horrible Company, I ordered a king size bed online Feb. 26, I had to call customer service four times to get shipping confirmation. On March 16, I finally received my bed. It was packed in two long cardboard boxes. The delivery guy hurried up and left before I could inspect my goods. When I opened it the bed was broken in several places I called IVG stores customer service they told me to submit phots and details stating what was wrong with my merchandise. I have not received word yet on my replacemnt and I have been calling every other day. This company should be put out of buisness.
Posted by Mikki (10 years ago)
I ordered a bedroom set from IVG stores. It arrived as promised and was in great condition. I have had no problems with the company and am planning on ordering more with them in the future!
Posted by Harvey T (10 years ago)
Best site ever! love the choices and prices!And the ccustomer service is one of the best in the country!
Posted by Sam (10 years ago)
I just read all of the negative reviews about IVGstores and feel shocked. I have received a dining room table, china cabinet, and computer armoire all in a timely fashion. The delivery men were helpful and the furniture was in great condition. I would definitely buy from this company again.
Posted by Lori (10 years ago)
I ordered IVG-1452920 a bike which was suppose to ship in 1 day but 4 days later and it still has not shipped. Customer service was no help and still have not a response from the e-mail sent. The price was OK but after reading the reviews, I would rather spend the 15 dollars and buy from a reputable company that says what they do. Now, hoping it will ship and it will not be damaged when it arrives.
Posted by Suzy (10 years ago)
Although their prices are really reasonable, ivgstores has such poor customer service that I cannot recommend them at all. It takes 3 emails to get them to answer at all. On the phone they know nothing. The product ships, and they don't even know it. I got a "shipment notification" through google a week after the product had been delivered. They send out furniture to a residence in an 18 wheeler. Their inventory is off and they don't tell you about it until you've emailed multiple times and gotten a little angry.
Posted by DRoberts (10 years ago)
On December 25, 2009 I placed an order for a 9 piece dining room set. The delivery finally arrived on January 22, 2010 2 week after IVG Stores said it would be delivered. Upon arrival we opened all of the boxes and found that we had 2 pieces damaged. I notified IVG Stores that 2 pieces were damaged they said that it would take 4 to 6 weeks for a new shipment to arrive. I called 2 weeks later to find out that I needed to send proof of the damages to IVG Stores. It's a good thing that the delivery company sent an inspector to investigate the damages to see if they were at fault. I sent that report and and gave the damage department 1 week to get back to me they did not so I called them. I was told that they were backed up, (uuummm I wonder why?) the rep. I was talking to said to said that she would put in a replacement order. She said that it would take 5 to 7 days to deliver. I gave them another week to contact me for the delivery and again I called them back. I was told to track the delivery online through my account. There was nothing there, the only thing there was the original order. I called today to find out the status and I am being told that they have no idea and that I will be emailed by the end of the business day. Let's see almost three months and I am still waiting for the replacement pieces to be delivered. It really annoying that I have to continue to call to get things moving or to get unclear answers. I am beginning ti think that I am getting the run around.
Posted by E Halpin (10 years ago)
I purchased a black and white chaise from Ivgstores the night of 2/19/10. Ivgstores was selling it for $100-300 less expensive than other sites. Usually I'm very cautious and do my research prior to big purchases but this was a little bit of an impulse buy. After purchasing the chaise I started to look at reviews. I was embarrassed by my lack of research and knew this probably wouldn't bode well. I tried contacting my credit card company but it was after hours so I couldn't speak with anyone. I decided I'd let it run its course and this would be a lesson learned. I received an estimated ship date of 3/5/10. I was pleasantly surprised when FedEx delivered my chaise 2/25/10 (less than 1 week after my purchase!). I couldn't believe it. I love my chaise - although it does have a factory smell I'm trying to air out. I couldn't be happier with my purchase but maybe I'm one of the lucky ones.
Posted by S Hanson - PN1230271 (10 years ago)
Do not order from IVGStores. This store has THE WORST customer service ever. It's been a month and I am still waiting for a replacement to a damaged wheel. DO NOT BELIEVE THEM when they say they'll send you an email for shipping or anything. Stay on the phone whatever you do - do not expect them to call you back. Oh and that little survey they send - don't expect anything but satisfied comments to get posted to their website.
Posted by Bob (10 years ago)
Fine communication, but delay caused by the supplier, not IVG. Item received in expected condition. Product is very nice. This was a good experience with IVG and I am happy with my Classic Oak Coat Tree Purchase.
Posted by cust.no.2050136 (10 years ago)
I am sssooo disappointed My husband is off work due to an injury. I was thrilled that I could get him 12 puzzles. I was sent 6 puzzles and the others were the exact same. I had to call 2 numbers was hung up on 3 times I was suppose to hear back in 48 hours and nothing. I am going to call the charge company and see if i can stop payment on the charge. I would have been a great customer but I will never buy from them again.
Posted by Alok (10 years ago)
We ordered AJ Boyd folding doors from ivstores. I did not see the reviews till after I had already ordered the door. After reading the reviews we were were concerned that we may never get our doors.
Our doors were shipped to a wrong address so we called AJ Boyd directly and they promptly shipped us new doors so do not know whose mess up it was really.
Overall we were were very happy with the transaction and ivstores were about $100 cheaper than any other online vendor. So worked for us!!!
Posted by Richard C (10 years ago)
Yes, I have been scammed by IvgStores.
They claim to have shipped me a table that I did not receive, did not order and do not want. They say they will take the table back and refund me minus a shipping and restocking fee. I don't know that it was shipped or restocked. No papers were sent to me regarding the purchase or its shipment. Only a call came to ask where to deliver it. It is obvious that IvgStore has earned its low customer rating. I can't understand how this company managed to get a rating as high as 1.9. They must be stuffing the ballot box. They will deal with my credit card company next, and on from there if there is no satisfaction.
Posted by Laura (10 years ago)
We purchased a storage bed from this company and are very satisfied. The overall quality is good. The drawers are so-so, but the frame, headboard, footboard and shelves are well constructed and easily assembled.
After reading review from others, we though "OMG! what have we done!" But we have to say our experience was good. Communication from the company could have been better, but overall a good experience. Shipping was as promised.
Posted by Mrs. Bankhead (10 years ago)
This is the worst online company I have ever ordered from. Customer service should be rated a 0 along with the company. I spent $2400 with this company and my first shipment of an entertainment center came in damaged and the following week my leather sectional came in damage. I was told to send picture and they would be sending me a replacement and so far I'm on day 14 of waiting. Their communication sucks and there is no way of reaching a manager. Shoppers please beware and stay away from this company. I wish I would have read the reviews before I ordered from this company.
Posted by slava (10 years ago)
I MADE A BIGGEST MISTAKE BY DEALING WITH THE MOST LOUSY COMPANY EVER WHO LEFT ME WITHOUT FURNITURE FOR XMAS MNEW YEAR AND STILL KEEP SANDING WRONG ITEMS AFTER THEY WERE PUSHED WITHOUT MY KNOWELEDGE TO BACKORDER. THERE IS NO COMMUNICATION WITH THE COMPANY OR BETWEEN THE COMPANY. THIS SIDE SHOULD BE CKOSED THROUGH BAD BUSINESS BURO ASAP TO SAVE OTHER PEOPLE TIME MONEY AND PLEASENT SHOPPINFG EXPERIENCE WHICH WITH THESE PEOPLE WERE LOST COMPLETELY. I CAN NOT DESCRIBE THIS COMPANY BECAUSE THE "WORSE" IS NOT EVEN A DECSCRIPTION. RUN AWAY UNTIL ITS TO LATE!!! THESE PEOPLE WILL NOT EXIST FOR TOO LONG BUSINESS IS NOT WHAT THEY DO SCAMMING WOULD BE THE RIGHT WORD.
Posted by Robin Beaudry (10 years ago)
I too agree with the reviews on line, the worst customer service that I have EVER,EVER dealt with. I also tried to reach the company by email(3 time, with no response) spoke with 4 different customer service reps trying to find out info.about the order and who it was EVEN being shipped by, was always told would they would response back to me in 48hrs. in the mean time the order was shipped to the wrong address-which I tried to correct several times and speak with someone about. Company did not provide any kind of shipping# or who the carrier would be delivering the package. And by the way they took the money out of my account with the item being on backorder... but after the other reviews I feel luck that I FINALLY got my order. I don't know if I will ever do business with Google again if this the kind of companies they deal with. I will stay with Overstock.
Posted by Bman (10 years ago)
I'd rate this criminal outfit in the negative numbers if I could. They stole 409.99 from me pretending to sell me an Ashley Furniture Recliner. Did not return my calls. Did not respond to my emails. I'll be working this through the BBB, FTC, and Florida Attorney General's office. Thugs and crooks.
Posted by Bev (10 years ago)
I'm very unimpressed with IVG. I placed an order on 12/21/09 and after several emails, phone calls, and waiting, found out today, 1/8/10, that my order had not shipped yet. I was told I would receive it over a month after the initial order date so I canceled the order. I did speak with several great employees at customer service, and although they did what the could, I still had to wait over 48 hours to find out the status of my order. I won't be ordering from this store again. This is an online store to avoid.
Posted by Tina (10 years ago)
I ordered a bedroom set on the 1st of dec 2009, and was promised to get it delivered in 2 weeks. Today is Jan 5th and they still say they will get the product by end of the week and would ship the next week. I have no idea how long this is going to take to deliver. I am also paying interest on my credit card since they already charged me from the day I gave the order. I don't know when this will arrive and in what shape.
Posted by kevin (10 years ago)
this site is full of misleading and blatantly false advertising. i ordered leather covered dining chairs that arrived as vinyl. they offered 10% discount. they have NO leather covered chairs in my price range, even though there are numerous chairs that are described as: luxurious leather covered seat cushions. not good in customer service either. do not pick this website to buy furniture.
Posted by todd cameron (10 years ago)
This is the worst online store ever . I bought a roomba which didnt work - right out of the box. Becasuse ist was an XMAS gift, it was over 2030 days from teh order date and they refusedto do anything. NEVER BUY FROM THIS STORE!
Posted by Sadguy (10 years ago)
Ordered an item early so it would arrive in time for Christmas. They charged me, so I thought all would be well. Getting close to Christmas, I sent them an email expressing concerns that the order status didn't change from 'Paid'... never got a response. Called them and left a voicemail a few days later expressing more concerns and STILL did not get a response. AFTER Christmas, called again and NOW they are saying the item is out of stock and will let me know when it's back in stock... still have no idea if/when I'll be getting this item... DO NOT SHOP HERE!!
Posted by jeff (10 years ago)
Horrible customer service... I ordered an armoire on Dec. 12 and there website guaranteed it would arrive by Christmas. I have never recieved any notification about when the item will arrive and it's Dec. 23. I have called numerous times and emailed them twice and I have yet to get any response. I am filing a complaint with the better business bureau. DO NOT DO BUSINESS WITH THIS COMPANY!
Posted by Tracy (10 years ago)
OMG THIS IS THE WORSE COMPANY I HAVE EVER DEALT WITH IN MY LIFE.....I ORDERED A BIKE AND WAS TOLD IT WOULD BE HERE BY CHRISTMAS AND ITS NOT ONLY NOT COMING BUT THEY LIED TO ME AND TOLD ME IT HAD BEEN DISCONTINUED.....NO IT HAS NOT ...BUT REGARDLESS IT WAS ORDERED ON THE 8TH 2 WEEKS AND 1 DAY.... AND AS i WAS SPEAKING TO THEM AND THEY WERE TELLING ME IT WAS DICONTINUED,IT WAS SHOWING INSTOCK ON THE WEB SITE.....RUDE,HEARTLES THEIVES!!! MAY THERE COMPANY AND OWNERS WEITHER AWAY TO DUST!!
Posted by Anne (10 years ago)
Do NOT buy from this store. I ordered a table. Six weeks later, no information, no table, nothing. I called and emailed. It finally showed up two weeks later. SMASHED! I have been trying for over a week to talk to someone about getting my money back or a replacement, but they won't call or email me back. Very, very bad customer service. Run away fast!
Posted by Mimi (10 years ago)
OMG - After reading these reviews and encoutnering the exact same problem, I realize that I will never get my order by Christmas. I placed the order on the 12th as of today 12/16 they can't give me ANY information on my order - NO delvivery time - NO information. I have called every day and every day I am promised a return phone call with an update, guess what "I HAVE HEARD NOTHING" This is the first year I have used the internet to buy things for Christmas and this is the LAST time. IVG you should be ashamed. Your customer service is poor.
Posted by Anonymous (10 years ago)
Extremely disappointing. Wanted to charge my credit card for an expensive item ( > $300) while item is on back order for undetermined period of time, and at least 6-8 weeks. This is unacceptable and likely illegal.
Posted by Warren (10 years ago)
My last review is just below this one. I received the second shipment from them. They instructed me to give the first damaged shipment to Goodwill. So your curious about the second shipment? Let's just say my jaw dropped as soon as I opened the box. Right there on top was damaged pieces. Imagine receiving expensive furniture and seeing big chunks of wood knocked out of it and cracks. I have been ripped off again. I am contacting someone to have ivg Stores investigated. It will be well worth my time. As far as I am concerned, they are thieves. Isn't theft punishable by law?
I wasn't going to waste my precious time writing this review since there isn't a rating of 0. I consider this a real problem. I will never order from IVGStores again even if the product is offered free of price. It's very simple, I don't accept damaged merchadise. The piece of furniture was so badly damaged, the sight numbed me (shock). Regarding customer service: Well, I was instructed to email photographs. NOT! I had to raise my voice and show them who was the boss since they had my hard earned money! They have agreed to send me another one and will contact me in 48 hours with instructions on how to send the BADLY damaged one back. And I'm not paying for shipping. I don't feel confident I will receive it and if not, I will not stop fighting. One thing I am confident of. Based on the extent of the damage (several damaged spots - looks used), it was not done through shipping. They knew it was damaged when they shipped it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by Tommie (10 years ago)
I am still trying to cancel an order. I have talked to people, emailed people, and still have had no satisfaction. Do not...DO NOT...order from any company associated with this company. RUN AWAY!
Posted by Henry (1 decade ago)
Non-existant customer service. VERY RUDE. Never returned phone calls or emails. First time I called customer service I was on hold for 18 minutes. The second time I waited 25 minutes before a live person answered. When I complained about the long wait times she hung up. STAY AWAY FROM THIS VENDOR.
Posted by Joel Milne (8 years ago)
Order for writing desk received in perfect condition and in less time than I expected. Very pleased with the entire experience, including customer service. Order Number: 3758528
1 person said 'NO'
Posted by James (8 years ago)
I've made several purchases from ivgStores -- 6 orders in total. My second to last purchase was a complex assortment of dining room and living room furniture. The overall experience was an A-. I'm happy with every product that I received from ivgStores. The only issue I had was some confusion on shipping information for my multi-piece purchase. Except for that, everything was and has been great.
Order Number: 2753971
7 out of 13 people said 'NO'
Posted by Jan (8 years ago)
If you order something from IVG, make absolutely sure you won't want to return it, because they will gouge you with restocking fees and shipping fees. They shipped for free, BUT when I returned the item --at my expense, for $8--they wanted to deduct $26 from the return amount for shipping fees, along with $21 for restocking fee. All this for a $115 handbag!!! If I would have known, I would have kept it and sold it in a garage sale and made more!!! Order Number 2558883 Jan Buffalo, NY
4 out of 7 people said 'NO'
Posted by Jason Sample (9 years ago)
I'm in Joshua, Tx. My order number was 2519276. I orderd a katana blade from Ivgstores. It broke from me swinging it in the air one time. They told me that I couldn't return it. The sword is obviously defective as most of their merchandise must be. Read around the web and you'll see. Avoid this company at all cost's. I have reason to believe that they are scammers.
3 out of 5 people said 'NO'
Posted by SLoveland Lawrenceville, Pa 1692 (9 years ago)
I always read reviews before I order, this time I let the little logo "A Top 500 Internet Retailer" sway me, plus I finally found just what I wanted. I ordered a set of tables (NightStandStore.com Order Number 1852062)and on July 23, 2010 the payment was taken from my PayPal account and I received an email with an estimated ship date of 8/23/2010. Since there was no delivery or contact, I sent an email on 9/2 asking for a status, got a response that the new ship date was 9/15/2010. 9/15 came and went with no merchandise and no contact from anyone. On 9/23 I cancelled the order as it still did not arrive and no response from IVG. On 9/27, I talked to Steven Bellamy and he assured me that a paper check was on the way. This morning I called again to check the status of my refund. To date no paper check, no refund to PayPal and they are supposed to call me to tell me where my refund is. (Anyone taking bets on this one?) Incidentally, payment was by PayPal and their policy is through their Buyer Complaint Process. "you must file a Dispute in the PayPal Resolution Center within 45 days of the date you sent the payment. Once you have done so, you should attempt to resolve the Dispute directly with the Seller." so don't count on them to help you. If you, like me had to wait more than 45 days for a delivery date. In the meantime they still have my $$.
Posted by D. Jacien (9 years ago)
DO NOT BUY FROM THIS WEBSITE (rating below 0). I wish I had read the reviews below before ordering from this website because the common problem is that you do not get your merchandise however they take your money. Most companies charge your account on the ship date. IVG tells you an early ship date, in this case 7/31/10, charges your account and then tells you product is not available until 10/30/10. You then do not have the merchandise or the your money. I am so surprised that this has happened so many times.
Order Number 9394, West Chester, PA.
2 out of 3 people said 'NO'
Posted by phyllis (10 years ago)
Read what you're getting very carefully. The people they have working for them are just phone operators. They have no knowledge of the products that they're selling. If you don't have total knowledge of what you are buying from them, don't buy it. You will be disappointed for sure. The phone people treated me kindly, but none of them knew what they were selling me. I bought gas logs for my fireplace assuming all parts would be included. Wrong!!! Had to swallow my anger long enough to place yet another order for the SEPARATE burner to make the thing actually work.. Bummer and a half. Should have known.
Posted by Jane (10 years ago)
I ordered an outdoor lounge chair in January; paid instantly; and expected it to be shipped within the week to my beach house.
IVG 'charged' my credit card immediately.
In April 2010, I learned that the lounge chair had not been received at my beach house. I instantly sent an email to IVG to find out if lost, etc--I learned that IVG had not shipped and, in fact, did not know when/if the chair would ship. They had no intention to contact me.
They had 4 months of 'my' money and had no internal system to alert customers of back orders or non-delivery.
I give them ONE star rather than '0" because they promptly refunded my money (however, I note, that NO interest was refunded!). Ethical?
Posted by Chas P (10 years ago)
Iíve watched ivgStores grow for 7 years, and we were one of the first customers who bought some patio furniture as a gift. It was excellent quality, and we have been very pleased with their personalized service. They have been adding lots of new suppliers and I have spoken with the owners (it is a family business) who have worked very hard to get all their suppliers to comply with accurate inventory reports. This company has been adding staff so they can be able to keep things very personalized and get to problems like this faster. I think they are like their own stimulus program, creating all these new jobs. I am a businessman and I understand when customers get frustrated, but ivg is a great company and they work hard for their customers. I would not hesitate to order from them again and again.
Posted by RGL (10 years ago)
IVG Stores is a the worst web based store I've ever come close to dealing with. I didn't get the merchandise although they charged my credit card.
They can't be reached by phone...just a machine and don't respond to emails. I'm now dealing with the Better Business Bureau in the hope of getting my $400 back. STAY AWAY FROM IVG STORES!
Posted by Diane Mendez (10 years ago)
I am completely disappointed and frustrated!!! IF YOU ARE READING THIS PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM THIS STORE! I am trying to save you time! Their furniture comes in damage and they are not customer friendly. They never follow up with their customers. I purchased over $2,000 in furniture and they were very inconsiderate.
Posted by Selena (10 years ago)
six weeks with no contact, no update, and no merchandise. Rude customer service, excessive wait times, unannounced "hold" and lots of attitude. Still waiting for a refund of my money - they took my money immediately, but will not give it back nor deliver the product I paid for. That is theft.
Posted by Meirong (10 years ago)
The worst customer service I have met now.
I sent out the order on Oct 12, but until now, they haven't sent out the items.
The worst thing is that I called and emailed at least five times to get the status of my order, but they never reply.
I think if they can not send out the items in time, at least they should tell me the reasons for late delivery, but I have never received feedback.
I'll never buy things in this store and suggest that you guys should be careful about this.
Posted by Veronica (1 decade ago)
I ordered 5 barstools at a price that was higher than I could have gotten them elsewhere but did anyway. I paid $48.30 each to have them stained the cherry finish and they came 10 days later --unfinished. After contacting customer service I was told the mfr wants a picture emailed to them. I do not have a camera of cell phone to be able to send a pic and just cancel the order and pick them up. The customer service "supervisor" now tells me "I have no other options." The customer service supervisor was very curt and unwilling to work with us in anyway. I just want these things out of my garage and I cannot even get someone to pick them up!!!!!!! The products shipped were not the product ordered and reflected in all the paper work!!! Terrible customer service!!!! I asked to speak to her higher up--she told me she doesn't have one--she is it! I asked for the president or VP and she said they are not avaiable!!!! Terrib, horrible customer service!!! What difference is a picture of an unfinished barstool going to make!!!
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