Posted by eteban (6 years ago)
i had the service for 2 months and the service stop working i call centurylink
and send a person to fix it and could not fix it he work on it for 1 1/2 hour he returned the following day he fix it service work 3 dates and stop working again
i call and day send a person hi was here for 2 days he say i be back tomorrow i say no i m done with you i cancel the service their service is terrible i m not coming back
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Posted by V Guynes (6 years ago)
Original Order NO. N51848777. Their bill is NOT what I was told I would be charged. I contacted Direct TV, after moving to Vancouver, WA, in attempt to get high speed internet hooked up. Direct TV transferred me to CenturyLink (Direct TV contracts with CenturyLink). I insisted that I wanted only 1 year of service and told that was what I was agreeing to. I was told that the cost was $34.95/mo. To rent their modem I was given the price of $6.51/mo. (I asked twice if the price was indeed $6.51 and was told yes it was.). I decided a few days later to add the TV basic channels to this order. I called the number that I was given for CenturyLink and asked if I could "bundle" the TV to my internet order and was told yes. However, they required $30.00 (credit card #) paid right then to process the order. I gave them their $30.00. The bill I received from CenturyLink does not subtract the $30.00 paid. When I called I was told I could not deduct the prepaid $30.00. I was told that it was paid to Direct TV not to them, even though they told me that Direct TV pays them to supply the service. The bill also states that the modem rental fee is $6.99 not $6.51, the bill also charges for an "internet recovery fee" which I did not agree to and was not told about. The bill has a charge for a partial month (8/28-9/6) a total of 10 days which is 31% of the number of days in that billing cycle. That percentage is $10.84 of the $34.95. They charged $16.67 for those 10 days. Their billing charges 3x for their "internet recovery fee" including listing it as part of the activation fee of $19.95. None of these additional charges include the state and local tax fees which I expected would be on the bill (and are). When I called to discuss these "additional charges and to correct the mailing address, as they had sent it to the wrong address, I was hung up on (I was not rude or accusing) and when the second call I placed was finally routed to the billing office, I was told that they are sorry I was lied to and that the total charges weren't what I was told or agreed to but they were correct as far as they were concerned. I could go on with the discrepancy's but am going to spend the time writing to my state attorney general's office and the Better Business Bureau.
Bought: High Speed Internet (12m) with a rented modem and ordered later was their Basic TV package.
Order Date: 2013-08-21
Date Received: 2013-08-28
2 out of 2 people said 'YES'
Posted by Don (6 years ago)
they never hooked me up and i still received a bill. The installer was a lazy piece of garbage he said he could not do it due to a poor signal but i think he did not want to have run some lines. Stay away the customer service is horrible they put you on hold and never return.........
Order Date: 2013-08-08
Posted by Lyn C (6 years ago)
It was the worst experience I have had with that kind of companies. the service is really bad (speed and customer service) after 1 bad year stuck with them I tried to cancel the service but it was really hard to do. they keep saying they will but then they do it different day of the day you requested and if you try to fix it then they just connect it again but you will need to call again and fight for the reconnection charges and to get it disconnected again. having people saying ok. is done but in reality they don't do the disconnection request. so they just keep you calling about it over and over. the speed was never more than 1/.25 what is really unacceptable. and the bill was as high as the bill I had before in another place with Verizon but at least with them you pay for high speed no for that poor service. don't chose it. really bad service in overall.
Bought: internet and phone service
Order Date: 2012-08-18
Date Received: 2012-08-29
1 person said 'YES'
Posted by Dale Watson (6 years ago)
I was a customer of Qwest / Century Link for more than 21-years. Qwest was OK but when they changed to CentruyLink it was BAD NEWS! Sign-up for CentryLink at your own peril! Here is what I found with them: Internet service was acceptable, but no better than what I now have. Customer service is POOR. What about value? At CenturyLink value must be a four letter word. As an existing customer they never offered me their "deals", each person I spoke with at CenturyLink gave me a different offer, but only after I pushed them, but I never got their "best" deal. One deal I could never get, supposedly because I was an existing customer (does this make sense???) is their scheme offering cheap internet at $19.95 a month. Well good thing since it is an epic scam! WARNING! CenturyLink's $19.95 internet deal will actually cost $80, $90, or more per month as you must "bundle" with their useless home phone plan (who needs it if you have a cell phone). In addition I had to call frequently (6-7 times a year) and spend an hour or more to dispute bogus charges of a few dollars like for directory assistance, and other B.S. charges. With the internet who needs those out of date and obsolete "services"? When I finally came to my senses and found better value in the market (not hard to do, just do your homework before you are trapped in CenturyLink's web) I called to cancel CenturyLink. They told me I would be charged a $200 cancellation fee, and I was very upset, what had I done after 21 years to deserve a slap in the face as I left? They did not give me a discounted new phone, or a new super-awesome modem (I purchased mine from Qwest before they were CenturyLink). In fact I got nothing but higher and higher bills each and every year, which no doubt helps pay for the increase in the misleading marketing material they bombard you with. Given how "sneaky" CenturyLink is I am certain another law firm will file yet another justified class action lawsuit against CenturyLink soon. Yes, I did use ANOTHER twice in the same sentence, this should be another WARNING to you to stay away from CenturyLink! I did not remember agreeing with a $200 cancellation fee as I signed nothing to that extent. After all I was a customer for 21-years, but all that got me from CentryLink was their long arm deeper into my pockets. Long story short, to keep peace with my wife, and under protest, I paid up. Now, life is better, with my new value service vs. CenturyLink the $200 B.S. cancellation fee was paid in less than 4-months. That is over $600/year! Summing it up, CenturyLink provides poor customer service and little overall value. Do you self a favor and STAY FAR, FAR AWAY FROM CENTURYLINK!
Bought: Internet & Home Phone, partial phone number 967-1552.
Order Date: 2003-08-01
Date Received: 2003-08-01
4 out of 5 people said 'YES'
Posted by Des Moines, IA (6 years ago)
Two weeks ago today, I requested an additional phone line be installed in my home. It didn't happen. So, I called Century Link's customer service, which took a whopping 20 minutes on hold before a representative finally picked up. The representative explained that my order had been somehow cancelled by their "system" and scheduled another installation ... a week later.
The second installation appointment played out like the first. Nothing was installed, and it took another 20 minutes on eternal hold to discover that their "system" cancelled my order. Again.
So, now a third appointment has been made ... EIGHT DAYS FROM NOW! Not tomorrow. Not the day after. EIGHT DAYS FROM NOW.
Never in my life have I come across a company more inept than Century Link.
Furthermore, ff a customer has to sit on hold for more than a minute or two, then the company is choosing not to employ enough employees. Clearly the company would rather make their paying customers wait (and wait) than pay wages to an appropriately-sized staff.
Bought: Additional line installation
Order Date: 2013-07-22
2 out of 3 people said 'YES'
Posted by Richard (6 years ago)
Internet always going down. I called to get credit, an unfriendly Customer Service lady said the procedure is I have to call Tech Service when my internet is down, and then there will be a record that my service was unavailable, and then I have to call Customer Service and they will see if there is a record of my first call and give me credit. Crooks and liars. My internet was down the day previous to me talking to her and she said there was no record; I called 3 Tech Service three, that's 3 times. If their service goes down, folks are still getting charged. They darn well know when an 'area' goes down and they should issue a credit for the duration of the outage. Crooks. It went down again today. I call Tech Service and get a recording telling me of a known outage. I don't have an option to talk to anyone. I called Customer Service to get credit and I am on hold for 40 minutes. By then their office hours expired and no one answered. Crooks. This is a dishonest company; really they are dishonest. What I have described is just the most recent of similar outage events. Also, my billing went up $12 per month and when I called they said I had been getting billed that monthly amount for over a year; a lie, I looked at past bills, a lie. This company needs to not have any business. I'm done with them. I'll do without before I ever do business with this unethical group again.
Order Date: 2011-07-12
Date Received: 2011-07-08
3 out of 4 people said 'YES'
Posted by Andrea (6 years ago)
Worst customer service ever!
I signed up for a bundle including Centurylink and Directv, and opted to pay for both to Centurylink. TWO times, Centurylink has dropped Directv from my bill without my asking them to, resulting in confusion with both bills.
I never pay my bills late, and have never had a company to threaten to turn my service off until now. Every time I get a bill, I am so aggravated.
4 out of 4 people said 'YES'
Posted by Samantha (6 years ago)
They told me the wrong date for service call, so i took the day off work, only to have them never show up. They wasted my time and money!!! Now I am unable to make another appointment for a week, continually frustrated with them........ very disappointed!!!!!
Order # ****5486
Posted by Alyssa (7 years ago)
From the start they connected us wrong didn't look to see if the wire from the house to the phone pull were connected. HELLO first thing you should look at!! then they were sorry and changed our agreement to a bundle of all 3 for $140 + tax and the next bill was 200 plus the bill to connect the wire which they should've done the first time they were there but no we got a bill for fees and labor. then after that our bill was never even close to $140 it was $200+ then we asked about 6 times. 6 different people to talk to a manager which they all said they don't have one... guess what we are getting a lawyer and fixing the crap we have had to deal with!
Posted by Tammy (7 years ago)
Centurylink SUCKS! I've been complaining for YEARS that my internet is slow and inconsistent. I was paying for 1.5 Mb for numerous years and complained often that I was getting .2 to .4Mbs Then I found out last year I was only ABLE to have .5Mbs because I was 13,000 feet from the "facility" in town. THEN I was told that my area was getting upgrade to at least 10Mbs. I waited expectantly and called again when I found out from someone in my town that they get 10Mb now. One of Centurylink's Reps tried to get me signed up for 10Mb, but that FAILED, because Centurylink ONLY upgraded the one facility, didn't ADD a facility to help the REST of their customers. (They probably spent more on the letters for Centurylink Stadium in Seattle than it would have cost to put in a better facility out here for the sake of their PAYING customers!) Centurylink's own employees have been asking for better service out here for us and nothing happened for many of us. I am tired of paying the same as everyone west of me and getting WAY LESS access than them. NOW Centurylink has the GALL to send in the mail to me today a notice of price increase! I now get the privilege of paying 10% MORE for the lousy .5 Mb (at best), inconsistent service I have suffered for these past years. Put another D*** facility out here and stop treating your customers in an unequal manner, Centurystink!
If there was a zero rating, you'd get it!
Posted by Angela (7 years ago)
so I call to get my service hooked up and on the day it was supposed to be hooked up it never was. they say they connected it yet the funny thing is don't they ever do a test to see if there lines are working at a rental? apparently not so I called customer service telling them of what was going on and they had no idea and couldn't help they said. they said they would send someone out on Monday. If it was a problem inside my rental that I was going to have to pay 85 dollars I told them they are crazy because I don't own this place and I'm not paying anything. I'm already paying 20 dollars for them just to connect this by flipping a switch. Why would I pay another 85 dollars? Plus my 2 phone jacks in my rental are both working. And we just bought this modem/ router the day before & it works elsewhere. So apparently it's in their lines outside. If after looking at the lines outside and it can't be fixed then I am NOT going with the company. So we will wait and see if they can connect it outside correctly. If not goodbye Centurylink.
Posted by JG (7 years ago)
I'm afraid if I get too into how much I hate this company I wont be able to even type - so I'll go for the summary:
Gave us a "promotion" they later claimed never existed, no matter that I had the employee number and confirmation number for the order, overcharged us for MONTHS, cancelled and they kept billing us, then sent it to a collection agency, would not accept us sending back the modem and charged us an EXTRA $100 for that. When I called them AGAIN - claimed to have no "records" of our cancellation... now in disputes with the collection agency.
THE WORST INTERNET COMPANY AROUND... and that's really saying something.
3 out of 3 people said 'YES'
Posted by Gerald (7 years ago)
Wow, where to start. I have had problems with internet and Qwest Century Link for several months. I am a physician, and internet is critical to study, and research patient problems. We used the MSN DSL for greater than eight years with no problems. Recently Century Link Qwest took over the DSL apparently, politics I do not know or care to know. I called them over ten times, and they never fixed the problem. It is a one eight hundred number, and they sent a technician out four times, they did not fix the problem, nor care to fix it. The issue is that I am unable to log onto the internet, the DSL light is blinking, they refused to help me with this situation, therefore I switched to a different carrier. Customer service is not important for the big company apparently. They promised to send a tech out several other times, and the tech never showed up. How inconvenient, when they promise to do something, and I have to compromise work because of it. The last two to three months there have been several problems, so instead of waiting for them to never fix the problem, I am moving on. I just hope nobody else accidentally goes through this misery. When it did work, it was unbelievably slow.
Posted by Terry Martin (7 years ago)
I finally followed my two son's advice and went from Dial up to DSL. I was promised 7mbs and since I got it a few months ago, I never really got even close to that. Even after two service line people coming out to our house. They did finally get it up to about 4mbs and I was actually OK with that, because it was much faster than what I had been using before. After a few months of so-so performance it began to slow down. It seemed almost like a toilet that gets stopped up. I would have to shut down my modem and start it up again and then it would work again for awhile. A few days ago I finally couldn't access the Internet at all and called for a technician to come out again. He found several things that the previous technicians had done that were sloppy and confusing and he re did all of them. He was a very nice guy and seemed genuinely concerned about helping me, and he did. He got my speed up to 5mbs and he said that he was going to call in some guys to work on the telephone wires on the pole and they should be able to get it closer to the 7mbs. This is where every thing went to hell. I would have been happy with just the 5mbs, Id like to have it back again. The following morning I began to work on my computer and everything was fine. By the afternoon I was getting Internet responses that were just barely above the speed of the U.S. Postal Service. I ran a test on it and found that I was getting 256kbps. It seemed to take forever but I finally was able to access my email and found an email from Century Link. It said "Our records show that your service request has been completed. We wanted to check in with you to make sure everything is as you expected." My speed had been cut to about 1/25th what I had before the guy first came out, and there was no explanation. That really wasn't what I expected. The next morning I called them and got a very friendly sounding person on the line. I explained that my Internet service had gone from 5635kbps to 256kbps and in his very cheery voice he said "yes I noticed that." That was it. He offered no explanation. When I pressed him on it he said that "Century Link is not able to offer me the higher speeds promised at this moment and we can not tell you when we will again be able to provide them." Again no explanation as to WHY!!! I told him that I had the speed before, why can't you just put it back the way that it was? No answer other than "Century Link can not continue to provide those higher speeds at this time." I asked him if he expected me to continue getting my Internet from Century Link now that it would be faster for me to use the Post Office rather than email, and he pleasantly said "I certainly hope so." I almost felt like I was talking to a very realistic human sounding robot by this time. I explained as nicely as I could that he had a much much better chance of realizing the "Hope" promised by our politicians, than the hope that I would stay with Century Link. I provided my own "Change". I now have Comcast and am happily humming away at 20mbps. It is more expensive, but I can deal with that a whole lot better than Century Links 256kbps, and the truly crappy service, or more accurately, lack of it, provided by Century Link.
10 out of 10 people said 'YES'
Posted by KG (7 years ago)
I had decided to get their service after someone I used to know and worked for them told me about it and offered a "special deal" for me and on top of that there was No contract, so the whole thing sounded good to me. Little did I know the surprised I was about to get with my 1st bill. The price was not at all what I was told it would be, I was being way overcharged and therefore decided to cancel the service. When I call to do that, the woman was very unpleasant and told me I needed to pay a cancellation fee for breaking the contract which I replied by explaining to her that I was told there was NO contract to begin with. She proceeded to rant about that not being possible but I told her that I was told this by that someone I used to know and so that meant they had lied to me from the start because I did not sign anything.
Anyway I told her I would not pay that cancellation fee but only the bill for the 1 month of service and that I wanted the service cut immediately.
After a week I got another bill from them but this time with the outrageous amount of over 300 dollars, that included not only the bill but also the penalty for cancelling the service early. Not long after that I got another letter but this time from a collectors company. Century Link had decided to send my bill to them so they can harras me to pay. The letter said I had a month to contest the debt and if not then I needed to be paid in full. So I decided to call CenturyLink to try and work out an arrangement with them. I was hoping they would understand the situation and help because I was willing to pay for the 1 month service but not the cancellation fee. The guy who answered my call was rude and when I asked him to go and get a manager he refused and said he himself would asked his manager about doing a waive on that fee but he did not take that long to come back to the line and tell me the answer was NO, which I did not believe for a second (the truth is he probably never asked his supervisor).
To this lack of honesty and compassion I got very mad and told them I would not pay them and hung up. I've been getting more letters to pay the bill and yes I will pay them eventually but not the full amount and I will surely take my sweet time the same way they took theirs to get my calls and in the same way they "tried" to help me.
My advice to people who want to get a service from them: it's to read reviews first and to NOT do business with these CROOKS!!! I really regret getting myself involved in this mess because it's a stressing situation and I do not wish this to happen to any more people.
8 out of 8 people said 'YES'
Posted by John (7 years ago)
Waste of money, complete garbage, I could yell ones and zeros into a rotary phone and have faster more reliable service, drops are constant, outages last for hours and often days, speeds are pathetic, pings are worse, customer service is a farce.
Posted by heather (7 years ago)
I was with Cox for a year and paying for and internet that never worked, when I called them the first time they blamed my router, I went to buy a new one, after a month the wireless connection went off again. They finally sent me a technician,, and of course they charged me $80 dollars, for replacing their modem..Hello..?
I finally decided to try Centurylink, and Thanks to God my problems are all gone. My speed is super fast, and my wireless connection don't go and come anymore..
In six month I have just call them once, and the technician helped me to set my fifth computer very fast.
2 out of 4 people said 'YES'
Connection drops incessantly, slow speeds and pings, customer service is a complete joke. No wonder its cheap they practically have to beg to get people to sign up for their "service"
Posted by SId (7 years ago)
Free trial is not free you pay for S&H $35.00 or more! Was lied to by the Centurylink sales person during sign-up. As for customer service, you have a better chance of winning a lottery ticket than speaking with a live person! Comcast I am sorry! Please take me back!!!
Posted by iHateCenturyLink (7 years ago)
I signed up for CenturyLink. I wasn't told I had to have a phone jack. So since I had no phone jack I canceled the service. Low and behold I get a bill for a installation (uh, hello??) and internet I was unable to use. Then (amazingly) the managers have all gone home and no one will be calling me tomorrow to speak to me about this. Stay away from CenturyLink.
Posted by jerry grandchamp (7 years ago)
I have been trying and trying to disconnect my service with century link.They will not answer the phone,you will constantly be put on hold.I've tried and tried and tried to get ahold of someone to disconnect to no avail.This has been one very aggravating expierance.I just wanted to pay my bill and move on,but they are not going to let me do this.They do not want you to get hold of anyone to disconnect because they want to nail you with some unjust charges
Posted by Tobian V (7 years ago)
We have had problems with these people since day one. Last year it took almost two weeks just to get our service connected. During that time I made several phone calls to them before finally getting our internet service up. During that time they still charged us for service we had not even had. Then we returned their modem b/c we purchased our own. For three months afterwards we were billed for the modem. I finally called and a rep. told me it would take 3 billing cycles to receive our credit. No surprise, I had to call back 2 more times to get that credit. Finally, in Jan. I cancelled the service and I offered to pay off the balance in full inc. the early termination fee. The rep. advised not to because I would receive a final bill with adjustments. 3 weeks later I got a letter from a collection agency demanding the same amount I was willing to pay when I cancelled it. 4 months later I am still receiving bills from them without any details, just the amount they are asking for. They insist my account has been closed since Jan. and that these monthly bills are just late fees. And again I was I promised a final bill in the mail with a zero balance. The same promise I have heard for 4 months. BEWARE of CENTURYLINK!!!
Posted by Yugocrazy2 (7 years ago)
Just got a credit from Century Stink because I paid them an extra "down payment" or "Security charge" in the beginning. I called March 27th and said I needed to disconnect. The service person said OK, when do you want to disconnect? I said the 30th - He says well, we will have to bill you for three days since your billing period starts today - Well, I thought WOW!!!, it starts today? well, isn't that weird? and really convenient for them!!! So, I said OK well 3 dollars, that isn't too bad but, I am going to get my sixty dollar deposit back and it will be $57 correct - he says yes, no problem after he asked me every little personal thing he could about why I was moving, who am I going to use, could they provide me, bla, bla, bla and he gets snippy when I don't tell him - Anyway, so I get my bill right now, via email, and it says -$24, well, I thought he said $57???? It says I have a previous balance and says something about credit for previous billed internet for $60 - so, I am assuming that means the "security deposit???" but if I had a previous balance of $30, which I definitely didn't, and had a credit of $60 well, even if I had a previous bill for $30 and I had a credit of $60 - anyone knows 60-30=30 RIGHT??????? so, why would I have a $24 dollar credit now???? where is the other $6?????? and it says nothing about that!!!!! ---- So, not only they are lying that I owe them for a previous bill, they are also going to chip another $6 that they have no right to do either --- I know these companies know what they are doing, the cable companies do it, these internet companies do it --- what it is that they do is they know most, or a lot of Americans will just pay it because the poor souls are too busy at work -- BUSTING THEIR BUTTS to pay for these services and have no time to take a look at these bills so the company SNAKES little chips here and there and the customer never sees it - I don't have the money to play like that, nor to give it to someone that never gave me anything more than garbage in the first place -- these companies MUST BE STOPPED!!!! this is a part of the complete downfall of this country -- COMPANIES TURNING INTO THIEVES without providing any acceptable service, OK well, I'll give them credit, the guy that was selling me the service was really helpful!
37 out of 38 people said 'YES'
Posted by Drae (7 years ago)
We were told at the CenturyLink Kiosk at the Spokane, WA valley mall that we could get internet for around $19.95 per month for five years. We asked Brittney and Brianna in the Kiosk several times during several visits if we had to bundle, each time we were told "NO". We had done our research and liked the pricing. We finally signed up last summer with Brittney and asked again at that time if we had to bundle to get the promotion pricing and again we were told "NO". We had to go back to the kiosk every month as our bill was always higher than the promotion price. The first time they said the code did not take, after that they would have to call billing to get it straightened out! We did get the promotion price FOR ONLY 6 MONTHS then the problems began again!!! Have had to call every month. Finally I got ahold of the retention dept. and was given a $22.50 a month price for the next twelve months as I told him we were going to go elsewhere. I was told to call back after the credits processed to get my billing amt. due. I called on 3/9/12 and was told that I had a $30 credit going forward. A few days ago, to my surprise, I received a disconnect notice. I had to call in several times and waste my cell phone minutes (we are not with Verizon and never will go with them after this experience)trying to get the issue resolved. Finally got through to the retention dept. but they are still making me pay the disconnect notice bill!!!! My husband and I did go back to the kiosk to speak to Brittney last month and we were told she is no longer in the kiosk, she got a promotion!!! What a bunch of BS!! I believe CenturyLink should honor the price we were quoted for 5 years as it was not our fault but they will not, beware of this company they lie!!!!!!!! Also, I am going to call CenturyLink back and have them pull the call on 3/9/12 which is when I was told that we had a $30.00 credit. Remember most call centers record there calls and people, you can ask for a manager to pull the call and listen to it, I know because I have worked at a call center. Always take good notes who you spoke to and what date and what was said. I am not finished with these crooks yet!!!!
Posted by MJW (8 years ago)
Promised a $75 gift card as part of a sign on promotion. Never have received. Customer service extremely unresponsive. Blames a third party vendor - claims there is nothing they can or will do to resolve the situation. Must be a better alternative to this Company
Posted by memphisrain1 (8 years ago)
Wow...I've spoken to 3 representatives in 3 days because of a lost payment. My experience was: Lady 1-incompetent, gave suggestions and everything but fix their end of the issue, but nice. Lady 2: tried to be helpful, incompetent, flustered, just pushed me along, didn't know how to handle problem, but nice. GUY 3: RUDE, argumentative, mean, insulting, and I even paid 3x more than what my bill was. I only called to make sure they found my payment after day 3, and he was unbelievable. I finally had to just hang up. When I called back, I asked for a supervisor and the gentleman was VERY nice and understanding, transferred me to a busy supervisor right away...I had to leave a message and still have not heard back...but serious training issues with this company, their competency of their employees and abusive customer service treatment. Not ok. Really disappointing. I'm following up. No one should feel like I did walking away from just trying to find a payment that THEY lost. Be sure and get a name of the person who "helps" you to weed out the bad CR's. There are some nice people there, but they are in need of more training--not their fault on that one.
17 out of 17 people said 'YES'
Posted by Phoebe (8 years ago)
I have several Gmail accounts and can switch from email accounts with 2 clicks on the account drop-down box. It is totally ridiculous that with Century Link I have to log-in and out of each email account to access different email accounts within one web-based email ISP.
More unnecessary BRAIN DAMAGE!
Posted by Patty B (8 years ago)
Biggest Compliant is their terrible customer service. Most of the time they read from script, and seemed incapable of handling direct/specific questions. Transferred calls to the next rep were dropped all the time. (It is a telecommunications company! Crying out loud!) I have submitted a complaint to the BBB as follows. You can to, on BBB Kansas City, MO web page: BBB of Greater Kansas City 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Phone: (816)421-7800 Fax: (816)472-5442 Email Address: [email protected] Website: www.kansascity.bbb.org I ended my service with Century Link because I was moving, I did not wish to continue service with them. I had originally signed on to receive service through Qwest at a Best Buy store. When I cancelled my service on Nov. 22, 2011. I had asked what the amount on my final bill would be. I was told that I would pay for all internet service received until my cancellation date. I was not informed that there would be an “early termination fee”. I was never given the option to continue my service to avoid this fee. I received a call from a company, “Convergence” who told me they had a business matter to discuss with me and asked for the last four of my SSN and/or my address. I traced the call to a debt collection agency. I called century Link and they told me that I had a balance for about $202.00 that I had to pay because I was still obligated to pay according to contract. I asked them to provide me a document proving that I had knowingly signed up for this arrangement but was told that said the terms were listed on the bill. There is no verbiage on this bill that obligates me to pay beyond services that I have received. I have asked that the company shows me proof that I had signed a contract agreeing to pay for 12 months of service, regardless of termination of services. I was told that this could not happen but they can mail me out another bill. My concern is A: I’m being asked to pay for a service I did not agree to, or knowingly agree to, by a company I did not sign up with originally. B: If I do legally have to pay this debt I’m concerned about the effect it will have on my credit score.
6 out of 6 people said 'YES'
Posted by rid (8 years ago)
Horrible internet service. The internet will just go down with no explanation. Customer service never has an answer except to reboot which works about half the time. Now they say they have to send a tech out but can't for 4 days. I will be looking for new internet service very soon.
23 out of 25 people said 'YES'
Posted by Don Cooley (8 years ago)
I have been overcharged for services every month for five months and still no help. I have the names,dates and who I have spoken with and time put on hold. Usually on hold for up to five minutes while they hope you hang up and go away. I finally am contesting the service with American Express and will not pay again until I am credited for all of my overcharges. Very rude customer service and poorer billing services. I would choose another company if there was one in my area.
14 out of 14 people said 'YES'
Posted by Mary (8 years ago)
If I could give a "0" star I would. I'm on a budget and ordered the lowest dsl speed they had to offer. They quoted me a nice price that I agreed to. However, every month thereafter I was on the phone with CS trying to find out why my bill was more than they quoted? I made payments via debit card every month, now they claim they didn't receive my last 3 payments, but my bank statement say's otherwise. Century Link claims I owe an outstanding bill of $200.00 They are INSANE if they think I am going to pay those months TWICE. I would suggest to anyone to look elsewhere for DSL. Even pay as you go modems are a much better deal than the Century link CROOKS. BEWARE!!!
30 out of 32 people said 'YES'
Posted by Chip (8 years ago)
Order number N03253369: I placed the order for my service and when doing so told the customer service agent that the phone line wasn't hooked up to the house. He said he would place a service order to get it fixed, we got the equipment for our internet service but nobody had been out to fix the phone line. I called and found out the service order had not been placed. So we waited another 3 days for that to be fixed. Hooked up the modem and it would only work for 5 minutes then I would have to unplug it and wait 2 minutes before restarting it. This happened several times. I called waited 10 to 15 minutes for a customer service agent then they would just tell me to unplug it wait and plug it back in, which I had already done and again it would only work for about 5 minutes. They wanted to send me a new modem, I declined and cancelled the service that I hadn't had for even a week, and it never worked. Poor customer service
Posted by Gary (8 years ago)
My sister ordered phone and internet service for our house. We wanted the five year deal where the internet with box would be 26.95 per month. they say on there ads there is no contract but they told my sister there would be a five year commitment. so she went with the cheaper plan with no contract. then the connection was made at the wrong address. seems as if they go by phone numbers and don't verify phone numbers and addresses what a bad way to do business. they get an F on my report card and I would not recommend them.
10 out of 11 people said 'YES'
Posted by cheryl (8 years ago)
I had service since 1977 and was treated so poorly by customer service that I completely canceled all services and went with Cox Communications. Since then not ONE problem. This is a company that thinks they have a monopoly and they need to get a kick in the butt. I will NEVER use Qwest/CenturyLink again!!!!!
36 out of 39 people said 'YES'
Posted by Karen (8 years ago)
I wish this company (along with Qwest whom they merged with) would simply go out of business so that we can get REAL phone service. Horrid customer service, they would not set us up due to a billing error on their part over 3 years ago. We thought we had it cleared up after numerous phone calls and letters. We finally just cancelled the new order and went with VOIP instead. I will Never do any business with this company again. The CEO ought to be fired.
26 out of 28 people said 'YES'
Posted by K Roberts (8 years ago)
Decided to sign up for the bundle package. Long story short - they had no record of my order on the day it was supposed to be installed. Prior week I spent every day on the phone to get charges that were debited from my account taken care of. I should have cancelled before I did, but fool me. Qwest stated they could not refund the charge because they have no record of making it. They told me to go to my back and dispute the charge. In direct TV's defense - they did refund my money several days later. Qwest would send me confirmation emails that had someone elses name on them. I questioned this and was told it was because she used to have this number last year. So after they took my money several times, sent me emails to confirm installation - they told me they dont have any orders from me nor do they have an installation date. WOW - I stayed with comcast and their customer service is 1000% better than this place. I will never ever think about signing up with Century Link - people warned me after I had placed the order - should have cancelled immediatley I guess.
21 out of 23 people said 'YES'
Posted by fed up (8 years ago)
I wanted to simply sign up for the qwest/centurylink bundle and it has been an absolute nightmare with one problem after another. I have spent countless hours trying to simply get what I signed up for. Had to wait at home several days just to get services set up and either no one showed up or they could not connect services due to admin errors. Have been receiving all kinds of bills in which they have not bundled the services and have charged me twice what I was quoted. I'm not talking about the normal extra charges for setting up service. Have spent countless hours on the phone just trying to get what I signed up for. Thought it was finally sorted out a couple of weeks ago when they said they would call a "specialty team" in to fix my bills until I got my most recent bills this week with the same problem. Just spent the whole morning on the phone with them and they STILL have not sorted out the bills and there is no end in sight. When I first called the customer service person I spoke to was actually really scary and aggressive towards me and outright refused to put me through to customer retention. Had to try a few numbers before finding customer retention and after spending the whole morning on the phone they have told me to call back yet again tomorrow because NOTHING has been solved. It has gotten to where I feel a surge of panic every time I get something in the mail from these people because I know it will mean another several hours on the phone.
18 out of 18 people said 'YES'
Posted by Viking2121 (8 years ago)
I pay for a 1.5mbps down and I get that speed almost all the time, thing is the switch has been going bad for over a year in my area so all they can do is 1.5 and its causing high ping spikes to the main office. I contacted them about this problem, and all they can say is "we are sorry, but you are gonna get high ping with a bad switch" Damn thing has been going bad for a year since July of 2010, and its Aug. 2011 time of this post. I'm a gamer and 1.5 is slow but i can deal with it, its the high Latency i cant stand and its vary unstable, I paid $39.99 with Time Warner Cable and got a 7mbps and vary low ping to NY while I pay $39.99 for 1.5mbps and get avg of 90ms ping, Piece of garbage, and don't get started on the poor Customer service. One guy i guess could not figure out what was wrong with my connection drops (Turned out it was the garbage modem they offer) and he said that he has to transfer me to another tech because he can't stay on with 1 customer for more than 6 min. yeah garbage and I thought Time Warner Cable was bad, this crap makes Dial-up look good.
Posted by mel (8 years ago)
They source out their customer care calls. They hire ppl that don't work for the company. They put charges that you might not be aware of on your bill. For example third party charges. If you don't pay attention to it nor will they. The out sourcing company gets a cut from that and hoping you will not realize these charges. Like for example your phone carriers ie att,sprit etc, or like you signed up for certain things you have no idea about. Sometimes they put things on your bills so that the outsourcing company employees can make a buck off of you. My advice make sure there is a block on third party charges and don't authorize anything. I would also be on the alert for the scams when ppl call you to sign up for certain deals and saying they are with centrylink, but honestly they are not! Best piece of advice is to all of you is go down to the company itself and resolve the issues. The ppl that you call to help with the issues you have are only there to see how they can make a buck off of you!!!...
14 out of 16 people said 'YES'
Posted by Corey W. (8 years ago)
These guys did not disconnect my service when I asked them to and are now asking me to pay for service that I did not agree to. They refuse to rectify the situation or address the fact that I have evidence that I spoke to them. My review of CenturyLink is that I will never ever recommend anyone use them. If you live in Central Virginia there are plenty of other cheaper more reliable options from companies that won't try to rip you off.
15 out of 15 people said 'YES'
Posted by Sean (8 years ago)
so i see 9 people hear complaining about there service. Not to bad considering they have over 5 million customers in 33 states. A++ for centurylink
47 out of 49 people said 'NO'
Posted by Julie Bryant (8 years ago)
My adult daughter had bill that was due. called told them short on cash, will pay. They said OK. Told them when. They sent to collections, she paid and their ATTORNEY says that Centurylink does not allow them to take it off credit report if paid for the 7 yrs. If they can't work with people and do them right, when someone honestly owes them and pays, I say keep your HARD earned money and let the 7 yrs go if you don't need credit. Apparently they don't need the customers, so must not need the money either...
Posted by Dave (8 years ago)
If you enjoy spotty internet that stops working randomly throughout the day ... everyday. If you enjoy TV the cuts in and out, and randomly stops working completely. If you like calling support every month to try and get them to fix it ... CenturyLink is the choice for you.
40 out of 44 people said 'YES'
Posted by John t olivier (8 years ago)
Customer service trys to help but it sucks that we cant watch netflix any more and the the road next to our has over 6 times more powerful nd faster internet than us and we pay the same and have no other oppositions john t olivier arnaudville louisiana 70512
Posted by Elaine (9 years ago)
We called to have our phone and internet turned on in Florida on November 29. We arrived in Florida on November 30. Our phone was on but not the Internet. I called Centurylink and they said that they had they had it to be turned on Dec. 6. I told them no...phone and internet were to be on. She told me that it would be turned on Dec. 2. We waited and I called to tell them it was not on and the person said that they had it down to turn it on Dec. 29. I told Centurylink I wanted it turned on now. They said they couldn't do it until Dec. 6. I told them forget it..I will call Comcast which I did and we went and got the modem and we had the Internet within I hour. Never again Centurylink. They don't even have the same instructions, when you call. It was always something different. Done!!
6 out of 7 people said 'YES'
Posted by Don (9 years ago)
We're getting more than what we've paid for!! Ok, the internet service has sucked for the last few weeks. According to EVERY outside speed test we're getting 200-300kbps. However....according to the CenturyLink tech wh0 came out, the ONLY true test of their speed is THEIR site! Now, all of a sudden, we're getting over 10Mbps!!! Whoah!!! That's more than what we're paying for!!! How did that happen???!! How could EVERY other speed test show kbps as opposed to the Mbps we're supposedly actually receiving!? Good thing gravity doesn't exist either!
Posted by lisa crowe (9 years ago)
service man finally came today and fixed the telephone!!! after complaining for 2 years, the right man came. He called and the phone rang, i was like yayyy he told me, ants (out at the pole) had eaten through the wire and it had been exposed to the weather for so long, it finally broke!. he said he could see why we were having so much trouble for such a long time.Now, why didn't they check that years ago. just a little trip to the top of the telephone pole!!! i guess i will keep my service with them.
Posted by Lisa Crowe (9 years ago)
I AM IN MY 40'S AND I HAVE TO SAY CENTURYLINK FORMELY EMBARQ IS THE WORST PHONE SERVICE I HAVE EVER HAD. CUSTOMER SERVICE IS A JOKE, THEY DON'T HELP, NOR CARE. FOR AT LEAST A YEAR, AT TIMES I WILL PICK UP THE PHONE AND THERE WILL BE NO DIAL TONE. SOMETIMES THE PHONE RINGS, THEY CAN'T HEAR ME,I CAN'T HEAR THEM. HAVE CALLED ASKING FOR HELP 3 TIMES, AND STILL NO PHONE. A FEW DAYS AGO A SERVICE MAN CAME OUT, AND SAID THAT THE BOX OUTSIDE "SOUNDED OKAY"! CAN YOU BELIVE THAT. GOD FORBIDE THAT HE UNSCREWD THE BOX AND LOOK AT WHAT HE WAS SUPPOSE TO BE LOOKING AT ! unreal AND THERE IS AN OPTION ON THE CENTURYLINK WEB PAGE FOR "LIVE CHAT HELP" , NOW THAT WAS JUST A TOTAL WASTE OF TIME. THEY WERE RUDE AND MADE ME FEEL LIKE I WAS WASTING THEIR TIME. I AM GOING TO CHECK TO SEE IF THERE IS ANOTHER LOCAL PHONE CO I CAN CHANGE TO...THIS HAS HAD ME SO UPSET FOR DAYS NOW...AND THEY DON'T CARE!!! I PRAY TO GOD THERE IS ANOTHER COMPANY I CAN CHANGE TO. BUT,I DON'T THINK THERE IS. I WILL CHECK ON IT, AND IF THERE ARE ANY, I WILL CHANGE COMPANYS ""immediately"". WORST TELEPHONE SERVICE/EXPERIENCE EVER...IF YOU NEED A TELEPHONE FOR HEALTH/MEDICAL/SAFTEY REASONS, PLEASE CHOOSE ANOTHER COMPANY. AND IF ITS IMPORTANT FOR YOU TO COMMUNICATE WITH OTHERS,via TELEPHONE, YOU NEED TO CHOOSE ANOTHER COMPANY.
5 out of 5 people said 'YES'
Posted by Sharon (9 years ago)
If there were negative numbers on the star system, Century Link would receive a negative 5 for customer service, knowledge, honesty, and capablity. In attempting to connect phone/internet/satalite service for my mother who is relocating from out of town, I was grossly misled when placing my order. When issues arose during installation of the satalite, I was passed on to the other company five times - twice I was disconnected. If I could go back and order fom ComCaste, I would. If you have a choice, pick another company even if it's more expensive. The telephone is supposed to be connected, but it is horrible and full of static. I dread having to call Century Link again to get this fixed. What a disaster and waste of four hours of my time.
13 out of 13 people said 'YES'
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