Posted by Mike Hunt (10 years ago)
I live so far back in the woods I have to climb the telephone pole to use the phone (just like on "Green Acres"). When I opened that letter from CenturyLink saying we could get high-speed internet (FINALLY) I nearly fell out. Needless to say, it was connected ASAP. I am 100% SATISFIED so far. I went with the 1.5 Mbps plan, it is more than enough for home use. The only problem I have had is that the tech that installed the internet plugged the modem/router into an unprotected plug, and upon the next good thunderstorm it fried the modem/router. But that was no big deal, I called Customer Support and had a new modem/router within 2 days.
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Posted by Kyle (4 years ago)
WE NEEDED TO FILE A BBB COMPLAINT AGAINST CENTURY LINK.
Century link trusted this statement way too, too much irrationally: “CENTURY LINK MAY CHANGE, CANCEL OR SUBSTITUTE OFFERS AND SERVICES, OR VARY THEM, AT ITS SOLE DISCRETION WITHOUT NOTICE”.
However, Century link went far beyond of this statement by breaking law:
1) Humiliation and discrimination
2) Risking someone’s life intentionally: All managers spoken knew that there is a heart issue and due to lack of cell phone reception in the area because of rocks in Sedona AZ, even a WIFI 911 emergency call CAN NOT BE DONE because of Centurylink stubborn and biased decision not to activate the internet signal to house until 3.11.16.
They activated internet signal 3 days later than their due date claiming, the lady who abandoned the house couldn’t get a new address to transfer her service. Ridiculous, haa!
As all parties should see rationally that the monetary aspect was even beyond 2 times service transfer fees or early termination fees. It will be far beyond than all those amounts.
We printed a letter and handled to technician who brought it to his manager. After a short time, manager came to house, they talked to their head quarters, and after 1 minute they hang up our modem’s internet light turned to green from red first time on 3.11.16.
There are 14 CenturyLink jeopardized employees and 4 managers involved in this case. All necessary data already collected and steno typed. Here are their identities:
Started to follow up our order from 2.29.16 up to 3.11.16: Spoken to Dianne (Rep) - Chris (Her manager) - Jessica (Rep) Peter (Tech Support “Pretending not to hear any words however other reps had heard everything”) - Benita (Rep) - Andrew (Rep) - Louis (Rep) - Rick (Customer Appointment Cancellation list Department Rep) Hilda (Financial Department Manager) “She promised we would DEFINITELY get internet connection on 3.8.16 as it was due” we told her If we couldn’t get the connection on 3.8.16, we will take legal action, she told us there would be no need to take legal action since we would have DEFINITELY gotten connection on 3.8.16.
On 3.8.16 Tuesday. - Tommy (Service Appointment Setup Department) - Banish (Tech Support) - Danny (Rep) - Lina Escalation Department manager (“She promised at 3.8.16, we would DEFINITELY get internet connection, which didn’t happen”) - Alex (Rep) - Evelyn (Rep) - Peter Again deft Tech Support Rep “He played deft with same scenario again, NO hearing????”) - James Billing “Told us if somebody abandons a house and doesn’t act in timely meter to transfer the account to new address, the new customer who stays in the abandoned house, has right to ask cancellation of the old account.
Siir West Coast cancellation and retention department who put us around an hour on hold to connect to Escalation Department manager CHRYSTAL who told us that we didn’t have any right to destroy someone else account when we asked cancellation of old account and she promised us our internet signal would be activated by 8pm on 3.9.16. We had NO signal until 3.11.16.
We are also expecting a call by Glen F. Post, III for an apology.
The ordinary guy Glen F. Post, III who can’t obviously manage his firm as clearly seen simply by thousands of 1 star of Consumer Affairs and BBB reviews, didn’t care to give us a call to learn what’s really going on in his company outside his bubble.
Instead he sent another illegally calculated bill with an earlier due date, opposing to his rules he has put on his site, it is a detailed explanation of the previous bill that didn’t have any helpful explanation.
Shortly, He charged $9.99 for CenturyLink “Ease” which he advertise for $4.99 first 2 months and enhanceable anytime. We cancelled it on 4.10.16 by Adriana (Cancellation# C40664812) More over he charged twice this “Ease” service on the same bill.
He also calculated the bill illegally starting from 8th of March although we had Internet signal on 11th of March 2016.
He reduced our Internet download speed from 12Mbit to 300Kbit. We believe he did in order to charge more for tech service home visits.
We will upload the bill and our low Internet Speed proof with highlighted explanations on wherever up-loadable review site.
Please just simply search CenturyLink on Consumer Affairs and BBB reviews and see thousands of 1 star reviews before purchasing anything from them.
Bought: Internet Service 12Mbit/second. Now Speed is 300Kbit/Second for a long time.
Order Date: 2016-02-29
Date Received: 2016-03-11
See how much Glen F. Post, III reduced our speed after our BBB complain
Posted by Rodger Norton (4 years ago)
we have been trying to get our internet service fixed for over a year now. It took weeks to get it installed, connection issues from day one. Have had several modems and problems still exist.
When I call support they want me to go through all of their diagnostic procedures. I keep telling them that the problem is outside of the house. Every time there is high humidity or it rains we have poor or no signal. They will not send out a technician unless we do their procedures even though it will not fix the issue. If you can stay away from this company. The Prism and the phone all had issues so we had that removed and stayed with the internet.
They drop your calls while you are talking to their service people, will not listen to your issues. Lots of luck dealing with these people.
Posted by Cory L. (4 years ago)
I have been a Century link customer for a few months now. My average weight time has been over 20 min every time I call in. I was told it would cost $65 a month for Internet and Cable. there was a problem with the billing and I have been getting charged 95 ish every month. I called and and was put on hold for the normal 20 min... no big surprise there. They told me I only get that deal if I do auto pay. Set that up and nothing changed. Now they say they don't have this special... WTF. My account # is 448443876 I am hoping like hell a get a call from century link. I would recommend staying as far away from this company as possible.
Posted by Janice Butler (10 years ago)
It took over 5 years but I finally was able to get hi speed installed a week ago! So far it has worked exactly the way it should. I called CenturyLink about something else and the rep that was helping me mentioned hi speed was available so I said sign me up please!! She was very nice and helped me with my questions and explained everything to me. The guy that came to install my DSL was fantastic! Went beyond the call of duty to get me online. Had a malfunction with my pc and he worked on it until I was online and running smoothly. I complained about them a few months ago, now I take it back. Both of my last experiences with this company have been great and they did what they said. They got hi speed to my small little country town. Thank You CenturyLink!
I would go with 5 stars but thats for when I can get the faster DSL :-)
Posted by h. pierre (1 decade ago)
our high speed service from century link has been running smoothly thus far. we're not heavy users yes thus far it's been smooth sailin'. we didn't order their phone service so no comment about that.
Posted by Joey Harper (10 years ago)
I've been a CenturyLink/Embarq customer for over four years in Greenville, NC. In this time my service has been outstanding with only one outage that I can recall. I've even had service at three different locations. With that said I also want to note that I work for CenturyLink and manage their Social Media Customer Outreach. If anyone on this page needs the assistance of my team please let me know. We can be reached at Reachout (at)CenturyLink (dot)com. Thanks.
CenturyLink Customer and Employee
Posted by CP4 (1 decade ago)
We got Centurylink (10 megabits down and 900K up) recently and are happy with the performance so far. We also did their voice plan since it's pretty much only $15 a month with their bundle pricing. I can't really say that's any better than our old VOIP service as the voice quality is about par.
Posted by Sean (9 years ago)
so i see 9 people hear complaining about there service. Not to bad considering they have over 5 million customers in 33 states. A++ for centurylink