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Yugster Review + Feedback & Discussion

YugsterYou can write a review for Yugster and also view its ratings and comments posted by others.


Read 2 Customer Reviews for Yugster.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 4.42
How long did it take for you to get a reply from customer service? - 30 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Yugster & Testimonials

Upset Customer reviewer photoPosted by Upset Customer (7 years ago)

iPad Mini Fake Sale

These guys are the worst. Recently they had a great deal on the Apple iPad Mini for $249. I never heard of these guys but I decided to give them a try. The website was terribly laggy, but eventually I was able to get the order through. Today, I got this email from them:

Dear iPad Mini Purchaser:

We are sincerely sorry about this, but we have to cancel your order for the Apple iPad Mini you placed with on Monday, September 16, 2013.

1. We have discovered that our vendor for this deal represented the product to us as authentic Apple iPad Minis, but was preparing to ship counterfeit product to our customers.

  1. We have never had such a vendor before at Yugster, and we will never - needless to say, use this one again. We have systems in place to catch problems of this sort, and they did work, but we wish the issue had been discovered earlier.

  2. In order to protect our customers and our business, we had to cancel the purchase from the vendor and refund all of our customers.

  3. Yugster does not and will not deal in counterfeit, knock-off or other copies of branded product.

  4. We only sell genuine, authentic branded merchandise.

  5. We do not have any inventory of this item and are unable to replace your purchase, as much as we wish we could.

Please accept our apology for the inconvenience caused. The refunds are being processed right now and your money will be back in your account between now and tomorrow at noon. There may be a few banks that don't process the refunds as quickly, and these could take an extra day to process before the money is back in your account.

You can rest assured, knowing that Yugster does everything in its power to sell the best brands at the best prices anywhere. We will be here when you are ready to come back and find a great deal on all sorts of cool products.

Thank you again for your business, we appreciate it very much.

Bill Hockett

President and Owner

WOW. They try to turn this into like they are some sort of heroes in catching the counterfeit iPad minis before they shipped. How about examining them before running the sale first? What a joke, and I believe this was just a fake sale to draw attention to their site. You got my attention, but no way I'm ever doing business with this dishonest merchant again. WHAT A WASTE OF TIME and money as I had already went ahead and bought a protective cover for the iPad, + an extra 30 pin Lightning cable. So annoying.

Bought: iPad Mini

Order Date: 2013-09-16

  • never fulfilled order
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    These guys are terrible, spammers even. I had the same thing happen to me. I remembered distinctively during the account creation process that I didn't want any promo emails sent from them. Today- got an unsolicited deals email from Yugster about some Acer Touchscreen Laptop. Lame!

    3 out of 3 people said 'YES'


    Posted by Adrianne (2 years ago)

    The Worst...

    I gave them 1 star because I wasn’t allowed to give them 0. I placed my order on a Saturday and never received an option of changing the shipping address, called customer service the same day (which wasn’t open during their posted available business hours) and couldn’t change the shipping address. I called back 2 days later and was able to change the address. A day after that, I received an email that said they were sorry, the item had shipped before they could change the shipping address. I got a message from UPS stating the item was delivered to my PO Box, which wasn’t true. It was delivered to a UPS access point. The location was 40 minutes away so I told them to send it back to Yugster. I called Yugster and it took 25 minutes of being questioned and placed on hold for her to tell me that I couldn’t be refunded until the package was received even though she knows I don’t have the package. So I’ve spent over an hour trying to pick up this package, over 2 hours on the phone trying to track down the package, a half hour at work trying to deal with customer service for this package, don’t have the package and don’t have my money either. NEVER again...order #Y1634068

    Bought: 15 piece Cuisinart Triple Rivet Kitchen Knife Set with block

    Order Date: 2018-03-24

  • Price
  • Cons:
  • Never received product

  • Customer Contacted Yugster Via:
    (385) 313-8948

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