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York Photo Review + Feedback & Discussion

York PhotoYou can write a review for York Photo and also view its ratings and comments posted by others.

Read 1 Customer Review for York Photo.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 5.59
How long did it take for you to get a reply from customer service? - 24 hours on average experienced by 1 person hour(s)

Traveler reviewer photoPosted by Traveler (4 years ago)

Photobook Cover Wrong

I ordered a photobook from them. The online booking-making software wasn't as nice as the other ones I've experience from the Snapfish & Picaboo. For instance I couldn't zoom in to see a photo after I added to a page.

Anyways, the price was good so I ordered one. It took a little more than a week to arrival via USPS, but the cover had some stranger on it instead of our photos. I have ordered many photobooks online and this is the first time this has happened. I took a pic of the cover and emailed customer service.

They contacted me within a day and made a replacement order. This was what they wrote:


Thank you for your inquiry. We have resubmitted your order and you should receive it shortly. We apologize for the inconvenience and if we may be of any further assistance please do not hesitate to contact us.

Sincerely,

Sofia

York Customer Service


The replacement book came in a about 3-4 days via UPS, and thankfully it had the right cover this time, yay! Would I order from them again? Probably, but hopefully they don't make the same mistake once more.

Bought: 20 page 8x11 photobook

Pros:
  • responsive customer service
  • shipped replacement order via UPS
  • Cons:
  • quality control allowed wrong cover on our book
  • online book design webapp could be better
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    York Photo Rating: 3.3/5 (22 votes cast) [1 vote came from reviews] 1 review by users total.

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