Ordered a costume for my daughter. Got a confirmation number and noticed the monies were taken out of my bank account. Called them 3 days later and they told me my confirmation number was not valid. But they took the money out of my account anyways. Told me I had no order with them. If I had no order why did they take the money. Customer service was a joke. Not helpful in any way! My review: Never purchase from them My invalid order number was 0676402KDTX
I love this site. It has amazing deals and the costumes are fabulous! I found many of the same costumes for twenty dollars cheaper than what they were being sold for at competeing retail halloween stores. This site is by far one of the best websites for buying Halloween costumes.
Here is my order number -8224191. I was very happy to be able to order the hard to find Girls, The Mad Hatter Costume, item CC04016 / L on October 11th. On October 18th I called to see what the shipping status on this order was, and was told that it had been shipped and should arrive any day. I've just received an email today, on October 20th, telling me that my order was cancelled on October 11th. The refund was not for the full amount either - the shipping charge had been deducted. This was a terrible experience. If this costume was unavailable, I should have been notified right away. I will never buy from this company again.
I have ordered from this sight too. I love their costumes and I have not had any trouble ordering or receiving my merchandise. I am a member. I will continue to order from this sight.
Great variety of costumes, simple to move through check out! The shipping is a little confusing in terms of timelines to receive the product though, with some dates allocated next tot eh shipping method seeming to take longer than the option suggests.
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