VtechKids.com Review + Feedback & Discussion

Posted by TC (7 years ago)

Horrible

I purchased a Lightning McQueen laptop as a gift for Christmas. I ordered it on 11/26. I received the package almost 2 weeks later, and it was a Vtech Kidizoom Camera. So I called their support line. It was hard to get a person on the line, but I eventually reached someone. He was very nice, but he put me on hold 5 different times, for several minutes.

Basically, I have to ship the incorrect toy back to them, and they'll mail out a new toy within 15 days of receiving the wrong shipment back. That would put us into January, 2013. I said this wouldn't work out, and after being put on hold again and again, I was told that they would call me back in 48 hours to let me know what to do, but that they couldn't ship me the correct toy before receiving the incorrect one. AND, I would have to pay for the shipment BACK to them if I wanted to cancel the order (because I won't get the toy in time).

When I inquired about the shipment return process they directed me to the Club VTech section of the web site. Well, I bought the gift as a "guest" and didn't register. So when I went to register this time, it wouldn't allow me to because my email address is already in the system. When I tried to use my email address as a log-in and put "Forgot Password" it provided an error message that read "password reset is disabled for guest users." Ugh - the whole process has been bad.

Order #:1330626466CC

Powell, Ohio

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