You can User-Submitted Reviews of The Clymb & TestimonialsSort Reviews by: Best Rated or Newest
Posted by Jon (8 years ago)
Slow shipping, but good customer serviceThe concept of the site is pretty cool, in that you can get good deals on items that are generally otherwise outrageously overpriced, but typically high quality. I ordered a bunch of Gu Energy Gels. It took almost 2 weeks before they shipped, which was frustrating, but evidently the Gu sale was one of their biggest ever, so they got a bit backed up, so I can understand. The bigger frustration was when it took another two full weeks for the items to arrive. This was very frustrating, since I ordered the gels for a particular race, and they arrived three days after the race. However, when I called their customer service, I spoke directly to an American guy (no automated machines), who offered to refund my shipping. They had no control over the shipping, so I thought it was a generous offer. Was this review helpful for you? +10 -1
10 out of 11 people said 'YES'  130540
Extremely Unreliable 949385 698590Snowmass Village, Colorado I bought Christmas presents for family members who traveled thousands of miles to spend Christmas with me. These products were guaranteed by Christmas, yet as of January 31st, I have yet to receive these products. Never shop with this organization if you actually have a deadline on when you need to products. I will certainly never purchase from here again. Pros:Was this review helpful for you? +10 -2
10 out of 12 people said 'YES' 136020
Posted by Jason (8 years ago)
UPDATE Previous RemarkI finally resolved my previous issue with The Clymb. They are refunding my entire order and still shipping me some of the items. I was not expecting that! I am still a little weary about shopping with them again because it seems like they are completely overwhelmed by sales right now. Either way, I need to update my previous 2 star rating to a 4 to reflect my thanks for their kind gesture. Was this review helpful for you? +8 -1
8 out of 9 people said 'YES' 127410
Posted by Joseph (8 years ago) Bad Service• First my order is running late. Once it is 2 days past the date it was supposed to be here I made a request to know what was going on. • Then, I get an email saying it is just running late and it will be shipped early in the next week. • I respond by saying it is okay just as long as it reaches me by Xmas (still 3 weeks away). • They respond by saying that will definitely happen. • Then when it is not shipped early the next week and I have still heard nothing I emailed again asking what is going on. • I get an email from them saying they are having warehouse problems and it will take longer as they sort that out.This was not a personal email to me but rather a mass email for all the people that were in the same trouble as me. • Then I get another email saying they are actually moving their entire warehouse and when they get that sorted out it will be good (suggesting all would be flowing well and our shipments would receive expedited shipping to compensate). One again no body ever contacted me personally this was just a mass email designed for all the people that got screwed out of their order. • I repeat by emailing them that it will be okay as long as it gets to me by Xmas (still two weeks away). • Finally I get an email stating that my order problems and they will not be shipping the order at all! Another mass email. • They say they are refunding me and giving me $10 credit... • Sorry that is not enough to convince me to ever be a customer again. Once my other shipments are completed (or more likely told they won't ship it at all again!) I will not be ordering from them again. I give this company the worse possible rating. This was compounded multiple times by:
Was this review helpful for you? +7 -1
7 out of 8 people said 'YES' 133750
Posted by Brian Turner - Schaumburg, IL (8 years ago)
Awful Return PolicyThe Clymb's return policy is terrible and amounts to a bait-and-switch. No refunds are offered, and you can't exchange for the same item. They just keep your money until you decide to order something else they sell - and then hope that thing fits or you're out another 2-way shipping charge. Caveat emptor. Buying clothes over the internet only works when you can exchange wrong fitting items. (Order 19*058 - Aug 2011) Was this review helpful for you? +10 -5
10 out of 15 people said 'YES' 129950
Posted by T! (8 years ago) Customer Service dept........ Is there one?VERY Slow at shipping... Waited over one month for products that are still yet to arrive (we are now 6 days PAST the original ship date and I only live 45 miles from HQ). Starting to wonder if they even have the products that they are allegedly are selling. No notices (ie an email telling you that your order will ship in x # of days). Great Concept but poor follow through. I will let you know if I ever receive the order! Pros:Was this review helpful for you? +5 -1
Toggle Comment Form
The whole premise of the site is that they don't stock the items they sell. They run a sale, pass the exact product amounts on to the manufacturer, who then ships the items to their warehouse for distribution. Shipping is always slow, as stated on their website. I've made about 10 orders and have received all of them. In one instance, an order was delayed, but I was given a $20 credit to compensate. Don't buy things from them if you need them soon, just shop for the deals.
5 out of 6 people said 'YES' 135170
Posted by kate (8 years ago)
best customer service on the planetHad just received an order for a bike shirt and it was defective....neck was ridiculously small...called customer service and a real person answered on the 3rd ring, spoke english, was polite and refunded my order w/o any hassle. easy site to navigate and great products. great prices, too. Was this review helpful for you? +3 -1
3 out of 4 people said 'YES' 128340
Posted by Sue (8 years ago)
High quality gearI have purchased a number of items from the Clymb and have been happy with the prices and the quality of what I have received.One time they notified me of a substitution but it was better than what I had ordered. Was this review helpful for you? +3 -2
3 out of 5 people said 'YES' 128940
Posted by Jodi P. (4 years ago)
Both of my experiences have been positive.I have ordered merchandise from The Clymb on two occasions and have had two positive experiences. Three years ago, I ordered and received Sperry Top-Sider Women's Ventus Boots for sailing, order #3028490. They have been wonderful. Earlier this month, I ordered and received a Trek Light Double Hammock with Go Anywhere Straps for an incredibly low price (it was reduced from their regular price). That order was #3031135. So far, so good, for me doing business with The Clymb! Bought: Trek Light Gear, Double Hammock with Go Anywhere Straps Order Date: 2015-05-04 Date Received: 2015-05-16 Pros:Was this review helpful for you? +0 -0
164320
Posted by Paul Chabot (5 years ago)
The Clymb jerks people around.Bought a longboard (Order #5477153). waited forever for them to process it. took so long I looked around and found it cheaper somewhere else. Shipped next day. Might still be waiting for the clymb. Another order (#4710207)took TWO MONTHS to process, then shipped without two of the items I ordered. They said those items were unavailable. The very next day they offered a new sale that included those same two items. ANOTHER order (#5718450),I paid $20.00 for 2nd day air. Total fail. If by 2nd -day air you mean fifth-day air, it would be accurate. They have messed up at least two other orders. It has gotten to the point where EVERY SINGLE ORDER I PLACE from the Clymb has one problem, hassle, misrepresentation or another. Bought: Too many to list. Longboard was a sector 9 peru. Order Date: 2014-04-23 Pros:
Was this review helpful for you? +0 -0
160940
Posted by jo (7 years ago)
so far so goodShipping is slow,(because they don't have stock on hand). However the prices were alright. their shipping rates are good, (great if you are ordering multiple items.) we were satisfied with everything that we received. I like that the product changes quickly, unless I receive something and wish I had ordered more...we will order from them again. Pros:Was this review helpful for you? +0 -0
144040
Posted by David J. (8 years ago)
great gear. good prices. shipping is s l o w. expect two weeks for your purchase to arrive. everything i've purchased has been exactly as described. Was this review helpful for you? +2 -2
2 out of 4 people said 'YES' 109630
Posted by derrick (9 years ago)
The products are all quality and we received our product in a timely manner. My one complaint is that the price they post as what you would pay elsewhere is rarely as expensive as they make it look. Was this review helpful for you? +2 -2
2 out of 4 people said 'YES' 105680
Posted by TT (9 years ago)
Finally a site where I can buy premium outdoor product at a great price. The site has excellent design and they have excellent customer service. My favorite online shopping site, hands down. I've purchased from brands like Mountain Khakis, Mountain Hardwear, Keen, Merrell, Black Diamond, etc. If you check it out at the beginning of the sale, you have the best chance of finding what you want. And, my user credits have made the low prices even lower. I basically sent an invite to everyone I know that likes outdoor gear and I've had probably $200 in credits to my account. Such a deal. Was this review helpful for you? +2 -2
2 out of 4 people said 'YES' 98620
Posted by Erin Reeder (9 years ago)
Sometimes I feel like the Brand Events are just the brand's leftovers. If there was ever a time that I could purchase current season goods, I'd spend a fortune. Was this review helpful for you? +1 -1
1 out of 2 people said 'YES' 90220
Posted by Ben (8 years ago) Man of MysteryThe clymb is awesome. I buy stuff from it all the time and safe a lot of money in the process. Was this review helpful for you? +3 -4
4 out of 7 people said 'NO' 128710
Posted by Timothy (8 years ago)
Great company with great service. Overall a good purchase experience. No where else will you find such great service with such amazing deals. I would recommend The Clymb to any outdoors buff. Was this review helpful for you? +3 -4
4 out of 7 people said 'NO' 112290
Posted by Leah Kolb (8 years ago)
The Clymb offers amazing deals and quality products. I have not yet been disappointed. Was this review helpful for you? +1 -2
2 out of 3 people said 'NO' 109090
Posted by SKT (9 years ago)
Great brands- great quality. I have ordered multiple times and have never been disappointed. Super customer service as well. Was this review helpful for you? +0 -1
1 person said 'NO' 99300
Posted by dee (8 years ago)
I'm a very big fan of the clymb! I ordered a jacket and it arrived before it was supposed to and I have boots on the way. Prices are great and shipping is reasonable too! Was this review helpful for you? +3 -5
5 out of 8 people said 'NO' 113690
Posted by katrina (8 years ago)
always have great stuff and even better prices. fast delivery and always pain-free process. Was this review helpful for you? +2 -4
4 out of 6 people said 'NO' 112730
Posted by russell gagui (8 years ago)
Great deals, easy website to browse and their merchandise is on point! Was this review helpful for you? +1 -3
3 out of 4 people said 'NO' 110550
Posted by Kaitlin (9 years ago)
Love this site! They post great deals and brands that you actually buy. So NOT a waste of your time, it's great! Was this review helpful for you? +0 -2
2 out of 2 people said 'NO' 104700
Posted by Arum (9 years ago)
Quality name brands, affordable prices, unlike other web deal sites, theclymb.com offers 24 hours to shop for gear. Was this review helpful for you? +0 -2
2 out of 2 people said 'NO' 101040
Posted by Trent Elders (9 years ago) I have purchased a number of items off "the clymb" there customer service has always been great, and the company has saved me alot of money since they began Was this review helpful for you? +0 -2
2 out of 2 people said 'NO' 92460
Posted by Smiley (9 years ago)
Great stuff, just have never seen a promotion code to enter in code section on check out. Do they really exist? Was this review helpful for you? +0 -2
2 out of 2 people said 'NO' 91430
Posted by erin losey (8 years ago)
great website! i love to recommend this to friends and i love the discount prices. a great deal! Was this review helpful for you? +1 -4
4 out of 5 people said 'NO' 109650
Posted by Conor (8 years ago)
This website rules. Its like steep and cheap but you can pick and choose, no waiting around for something good to pop up. Was this review helpful for you? +0 -6
6 out of 6 people said 'NO' 115530
| |||||
Posted by Traci Schneider (7 years ago) 
