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Tervis.comYou can write a review for and also view its ratings and comments posted by others.


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User-Submitted Reviews of & Testimonials

Posted by diana (8 years ago)

worst custom tumbler/worst customer service

order 4201961. I ordered two custom tumblers with photo and logo. when designing on the site the uploaded designs were approved as suitable. however when i received the tumblers at $30 each, one picture was blurry and the wrap photo was untrimmed on both and wrapped over the wording of the logo. the edge is left hanging loose inside and looks awful. i contacted the company and was told too bad. that the logo was too close to the edge of the photo, even though it read perfect on the design sample, and that they don't tack down the edge and i should try banging the cup on the edge of a table to try to make it lay flat. Seriously for $30 each?? well i insured them and sent them back at a cost of $14 and have heard nothing from the company even though i know they were delivered. i will have to fight it out with my credit card company. I'm just glad i only ordered two because i was thinking of doing a wholesale order for my gift shop. will never order from them again.

  • good sized tumbler
  • Cons:
  • unprofessional and cheap looking custom work
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    Posted by Sage (6 years ago)


    If 0 was an option they would get it. They advertised shipping date on or before 12/25/2013 so I got excited so I ordered 2 customized 24 oz. Little did I know because it was not mentioned was that they have to review the photos for a week before giving the go ahead to make the tervis and then ship. One had Hello Kitty, which they sell Hello Kitty Tervis', and they rejected mine do to copyright issues. How do you sell Hello Kitty but can't make my customized one for my woman that loves Hello Kitty. The 2nd customized won't show up until 1/4-1/6. I was told is is my problem. I said if it is not mentioned that some that are exceptions can I know therefor it be my problem. GRRRRRRRRRR 0.000000

    Bought: Tervis custom cup

    Order Date: 2013-12-15

    Date Received: 2014-01-06

  • That I was supposed to make a custom cup.
  • Cons:
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    1 person said 'YES'


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