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Coupons/Deals  ·  New Promo Codes/Coupons  · December 7, 2019

SelectRugs.com Review + Feedback & Discussion

SelectRugs.comYou can write a review for SelectRugs.com and also view its ratings and comments posted by others.

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Read 4 Customer Reviews for SelectRugs.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 2.62
How long did it take for you to get a reply from customer service? - 24 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of SelectRugs.com & Testimonials

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Posted by connieb (9 years ago)

I ordered a rug on March 26, 2011...got a great price at 35% off. After 14 days I had not received the rug so I did live chat on April 6 and was told it would ship in 3 days. I did not receive the rug so I emailed and was then told it was on backorder for two weeks. I waited until about May 3 and called and was told it had shipped. I got the rug the next day but it was the wrong rug (manufacturer error, I suppose). I had no trouble getting the incorrect rug picked up. I was then supposed to get the right rug in 7-10 days. I waited 11 days...still no correct rug. I emailed and was told the manufacturer had made an error and not sent the correct rug back out. After that email on May 25, I finally received the correct rug on May 31. I have no complaints about getting customer service to respond...my major complaint is that they don't keep your order status updated, you have to constantly contact them to find out what is going on. The price was good if you willing to wait 2 months for your purchase.

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Posted by Dkinder (9 years ago)

After looking for just the right rug online, I ordered from selectrugs.com because they had a free 2.5 x 6 rug if you bought an 8 x 10. I got an additional "Groundhog's Day Special" 30% off the day I ordered! I ordered on Friday, Jan. 28. I had a little difficulty checking on the status of the order (I'm not computer-savvy); checked again on Saturday, Feb. 5 - it said my rugs were due to deliver on Feb. 1, but since we had a blizzard on Feb. 1-2, I figured the weather held them up. I was going to give it til Feb. 14.

To my surprise, the rugs arrived, well wrapped, on Sunday, Feb. 6, at 8am!

They are beautiful, better than I would have expected. I hope they wear as well as they look.

I had zero problems with selectrugs.com and would be happy to order from them again.

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Posted by amnarch (1 decade ago)

I have no idea if the rugs from SelectRugs.com are any good. I know that their service is lousy. I ordered a rug in mid-September and it still has not arrived in December!!! No notification is received or updated when the October backorder date comes and goes. Live chat doesn't work. Enter the info and it disappears without anyone on the other end. The phone number for customer care plays music for +40 minutes...The same song over and over. The savings from these folks aren't worth the headache. Pay an extra $15 and shop elsewhere.

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Posted by Kay S. (5 months ago)

110% Price Match Guarantee is a Scam

Although the form that they require you to fill out for the price match guarantee states that they will put the discounted rug into a cart for you to purchase whenever you are ready, customer service advised that you must purchase the rug first and then they will rebate the money. Based on other reviews, I am very leery to do this as I highly suspect I will not receive the rebate. Why else would they require you to purchase the rug first? I don’t know of any other physical or online retailer that requires purchase first. I will not be purchasing from selectrugs.com.

Bought: No purchase was made

Order Date: 2019-06-25

Date Received: 2019-06-25

Cons:
  • Customer service

  • Customer Contacted SelectRugs.com Via:
    [email protected]

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    Selectrugs.com Rating: 3.2/5 (20 votes cast) [4 votes came from reviews] 4 reviews by users total.

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