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Saltwaterfish.com Review + Feedback & Discussion

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Read 3 Customer Reviews for Saltwaterfish.com.

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User-Submitted Reviews of Saltwaterfish.com & Testimonials

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Posted by Jason Reid (8 years ago)

SaltwaterFish.com doesn't even deserve a rating of 1!

I spent over $200 on live animals from SaltwaterFish.com, and have had 3 deaths in 3 days. Blonde Naso Tang - DEAD, Coral Banded Shrimp - DEAD, FireFish Goby - DEAD! I have submitted guarantee request for each; however, I have not received a response. I plan to dispute the charge as fraudulent Monday morning. My tank is well established, water chemistry is excellent, all animals were drip acclimated to ensure the least amount of stress. I took a chance by ordering from SaltwaterFish.com... if you are looking for an online store from which to buy live animals please check out this other store; I've used them numerous time and have NEVER had a problems like this. Order number SWF-161372.

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4 out of 4 people said 'YES'

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Posted by Christine (9 years ago)

I would give it zero rating if possible or even negative. After ordering $105 worth of Marine Life, that all died within 24 hours, we made a guarantee request for refund/credit. We got the credit for $105, but you have to spend at least $40 BEFORE shipping to use any of your credits. This is NOT specified on the site. We recently tried again, thinking that even though we acclimated our order to the letter, we'd give them another shot. After spending another $85 dollars (for the shipping and the required $40 purchase) we received 4 fish, one of them DOA. If a marine life purchase arrives DOA you are supposed to get a money refund. However, because this fish was 'bought' with the previous store credits, we cannot get a refund. So, we had to spend money to get a dead fish. Seems to us, since we had to spend $40 to get the credit, (the fish itself was that amount) then the fish that arrived DOA was NOT bought with store credit. What a rip off.

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2 out of 2 people said 'YES'

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Posted by Disgrulted Customer 44060 (1 decade ago)

Bought $90 worth of fish and paid $20 for freight. I didn't complain, knowing this up front. Plus, they offer a 15-day guarantee.

Got the fish and one of the $10 was DOA. The package even had a flyer that said that I'd get a refund or credit.

Got told that the fish didn't qualify for a refund or replacement. Complained and got the old line, "you didn't read the fine print".

I even asked just to split the $20 shipping, but to no avail. Pricks to the last.

Buy from these guys at your own risk. They do not stand behind their promised guarantee.

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2 out of 2 people said 'YES'

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Saltwaterfish.com Rating: 2.6/5 (8 votes cast) [2 votes came from reviews] 3 reviews by users total.

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