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Rushmypassport.com Review + Feedback & Discussion

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Read 111 Customer Reviews for Rushmypassport.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 8 people rated the prices offered by the store a score of 3.01
How long did it take for you to get a reply from customer service? - 119.63 hours on average experienced by 8 people hour(s)

User-Submitted Reviews of Rushmypassport.com & Testimonials

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Posted by Ed Kev (3 years ago)

Terrible Company

This business is terrible. We signed up to get a rush passport. We paid the money but were then told on the phone because their office was so booked up and it was a busy time of year that they could not get us our passport in the time frame that we purchased. We cancelled immediately (this is all within 24 hours of signing up). 3 months later we have not received a refund and when we dispute it with the credit card company, they just send their terms of service and do not acknowledge that it was cancelled because their office was running behind. It's now going to be a life goal to educate people about the fraudulent nature of this company. ORDER NUMBER 496521

Bought: passport

Order Date: 2016-06-08

Pros:
  • NONE
  • Cons:
  • they couldn't produce the passport appointment in the required time
  • and wouldn't refund our money
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    167270

    Posted by will Rhoades (3 years ago)

    Poor -

    order number 468325

    placed my order to get the info started and stated that it would be (Sat) that I would be doing my passport and on Monday when I went to get all my information from calling the number 2 different times got different information. in the disclosure it stated that a rep. would go in your place that this is not how this works that I must make appt. and do all the things myself and mail everything. Then I wanted a refund as I would have to do it! not them!! if I have to stand inline and get my passport I don't need someone else to tell me that ,. So as stated before it was noted on the form that sat would be the best day for me and during the refund process I get an email stating that you have 3 days from time of order not from the time you start the process this is poor excuse as the company did not do anything for me other than waste my time and money! and Cause confusion! I would not recommend this company to anyone

    Bought: Expedited passport

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    166510

    Posted by Jessica L. (6 years ago)

    I WAS REFUNDED

    Order number 269332

    I lost my passport and needed it within a week. I browsed and found rushmypassport. I filled out the application, put in my debit card information, and hit submit. However, after doing so I found out that I could receive my passport quicker by going to an agency(I should have done more research beforehand). I had submitted my information to rushmypassport late on a Sunday night when offices were closed, so I left a message on "live chat" and also called the number that was on my confirmation e mail and left a voicemail, both stating that I would need a refund. I was aggravated that I had not received a call back by the filling afternoon, so I called rushmypassport again. The guy left a message with the refund department for me and she called back within hours. She was extremely nice and quickly e mailed me the three question refund request. I answered three simple questions and had my refund within 5 business days. I did mention to the lady about the reviews I've read about people not receiving a refund. She stated that it happens when people fill out an application then don't respond to their calls, or they don't ask for a refund within the allotted time.

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    1 person said 'NO'

    156300

    Posted by Donald StJohn-Parsons (6 years ago)

    RushMyPassport saved our vacation!

    Order Number: 260270 Order IS: Donald StJohn-Parsons

    Had no idea such a service existed. It was pure serendipity that I came across a Web link to RushMyPassport when I discovered a week before our departure that one of our passports had expired one month previous. Panic! But James Rosier was terrific. Patient and reassuring, he guided the process to a successful conclusion even after a glitch over the required passport photo. As promised we received the renewed passport within 3 days. So now it's off to bermuda! Thanks, James....

    Bought: Passport Renewal

    Date Received: 2013-05-16

    Pros:
  • Courteous
  • Patient
  • Reliable Service
  • Cons:
  • High price
  • difficulty in accessing required State Department document.
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    1 person said 'NO'

    154660

    Posted by David Morley (6 years ago)

    Will definitely recommend Rushmypassport

    Order number 256124

    Rushmypassport did a great job. Everything was explained and I received my passport quicker than expected. My account rep, Sabrina Meyers, did a great job. I will definitely recommend this service to my friends when they need to obtain a passport quickly.

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    1 person said 'NO'

    154280

    Posted by Arley (6 years ago)

    Great Job!!!!

    Rushmypassport order number 253034 did everything they promised and more. Realized on 3/24 that wife's passport had expired and we were leaving for the Bahamas on 4/10. Contacted Russmypassport on 3/24 and was able to ship necessary documents on 3/25. Excellent email and phone communication from them. Passport was promised by 4/6, arrived on 4/2. Great job Russmypassport, you saved our trip!

    Pros:
  • They did what they promised
  • Cons:
  • Make sure you read the instructions carefully and follow them exactly
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    1 person said 'NO'

    153180

    Posted by Andy R. (7 years ago)

    Great Service, exactly as promised

    I used RushMyPassport.com's 24-hour service and can only recommend it. The whole process was smooth and easy. My documents went to the local Fedex Office at 3pm on Wednesday and my passport was delivered at 2pm on Friday, exactly as promised. I spoke to my service representative, Teddy, who was very helpful. When I called back with another question the agent that answered my call was just as nice. I became a naturalized citizen on Monday and got my passport on Friday which I think is pretty awesome. Thank you RushMyPassport.com for a great service that saved me at least 8 hours of driving and probably at least as much time waiting around for same-day-service at a passport office. Order number 237758

    Pros:
  • Fast
    Reliable
    Continuous status information
    Great Customer Service
  • Cons:
  • Price
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    3 out of 5 people said 'YES'

    148120

    Posted by Michael (7 years ago)

    Worth Every Penny

    If you have half of a brain and follow directions, you can get your passport in two days like I did. The coordinator calls you to make sure you're doing everything properly to hasten the process. I needed a first time passport and thought "Oh, no biggie I'll just get it the week before my trip" because I thought that's how it worked. Luckily rushmypassport exists and yes it's expensive, but if you're in a bind and need it ASAP, it's worth it.

    Order number 227204

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    2 out of 3 people said 'NO'

    148000

    Richard Black reviewer photoPosted by Richard Black (7 years ago)

    Rush my Passport.... No Passport

    Order number 234229. Sent docs 31 days ago. still no passport. They say 24hrs???? now 31 days and still no passport. Worst month I ever had on the phone with them almost daily. All I heard was promises and lies. My three sons and their families left for Xmas holiday today. My wife and I will not be able to join them. Very bad company to do business with.

    Pros:
  • none
  • Cons:
  • poor customer service
  • left on hold for very long times
  • did not really tell the truth to me
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    11 out of 12 people said 'YES'

    147920

    Posted by Kyle (7 years ago)

    Rushmypassport saved our vacation!

    As we were preparing for a trip a couple weeks ago we discovered our youngest son's passport was missing and we could not find it. We had 3 days till we were to leave and weren't about to leave him home while we went. I called Rushmypassport and they had a very well organized list of requirements I needed to do which involved getting a hand carry envelope from the local passport office and sending it to them. Got it taken care of and in the process called them several more times to ask little questions. They were very helpful and reassuring. Once they received the docs they kept me advised via email of it's progress. Passport showed up at our door as promised on time and we were able to make the trip thanks to Rushmypassport. They did a great job for us and I would highly recommend them.

    Order number: 233057

    Pros:
  • Customer service was great
  • good document checklist
  • step by step emails were nice
  • Cons:
  • Price was high
  • I needed help understanding some of the paperwork requirements
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    2 out of 4 people said 'YES'

    146680

    Posted by CYNTHIA (7 years ago)

    COMMON SENSE PEOPLE

    1-You should assume that any time you enter your credit card information, for a service site you will charged. Think about it---if you enter your cc info on amazon.com...do you not expect amazon to charge you at that time? Amazon does not wait until you say you have received the product to charge you! DUH!

    2-Read the terms and conditions, you should always be aware of a company's cancellation policy...it is a business that is why they have a disclaimer--to cover they're asses.

    3-STOP being lazy! If you think the prices are too high do your research. If you have time to use the postal service, go for it! But if you are traveling in less than two weeks you need to use an expediter company.

    4-Honestly, the company is a third party to the government...if the US government says NO to issuing you a passport for any reason there is nothing that any company like this one can do for you.

    order number 111111

    Pros:
  • You have someone you can talk to every step of the process
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    5 out of 7 people said 'NO'

    144050

    Posted by Dereck Purnell (7 years ago)

    Just a note of thanks for a job well done!

    I've read through some of the earlier reviews and I'm also aware that rarely does a business or service get a positive review when things are done well or as expected. People are more prone to express negative comments when their expectations have not been met and of course can be very passionate in the process. So I felt it would be an injustice if I didn't express my complete satisfaction which I have personally relayed directly to the staff: Patrick and especially to the manager RJ who helped turn what started out as a nightmare in to a celebration! My son was scheduled to take his first solo trip with his girl friend to the Bahamas for her family reunion. We had made several inquiries regarding if a passport or birth certificate was required and was consistently told a certificate was sufficient. To bring this to a close, we found out 2 days before his departure that in deed a passport was required. I found Rush My Passport and started the process, in the meantime we realized that there still would not be enough time to get his passport in time for his departure. I spoke with the manager RJ who extended the effort to find a way to turn around the process and to get the passport back to us in Atlanta the evening before my son's 5am flight by using Delta cargo over the standard use of FedEx! Thanks to that extra effort we received the passport at the airport and my son was able to make his scheduled flight! I don't normally do testimonies, don't have the time or like you when a service performs as expected why bother! But I was compelled to acknowledge the good that was done and the joy that their actions and commitment created.

    Order number 26632

    Pros:
  • The advertised service which I blindly found via the Internet delivered as advertised and exceeded my expectations.
  • Cons:
  • Of course for any expedited service you will pay for preferential service but that should be expected when youíre in tight situation and require quicker than normal turnaround!
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    4 out of 6 people said 'YES'

    143980

    Posted by Yuriy (7 years ago)

    Great

    I am totally satisfied and happy with service. Documents arrived 2 days earlier than expected. It's expensive but you need to deduct $60 for rush service you would normally pay if you decide to do it by yourtself. Yes they are middle man but service worth money. Order number 226302

    Pros:
  • Quick turnaround
  • Cons:
  • Price
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    4 out of 7 people said 'NO'

    143970

    Posted by Angry customer (7 years ago)

    Sad when a customer service business takes advantage of customer

    The only time rush passport.com should be used unless you live very far from a federal passport agency across the country there are few but your travel expenses will probably be cheaper to travel there then use their services.. They were very unhelpful and when I realized I could walk into the agency and get my passport expedited to me same day there I realized they are just a middle man and are getting paid to stand in line for you at the passport agency. After I took care of my own passport I tried to contact rush my passport many times and had no reply from my agent so a couple days I finally called their toll free number and let another agent know I wanted to cancel my order I then was transferred to the financial adviser she said she could not return my money for services because I had contacted them two days later then the amount of days allowed on the TERMS AND CONDITIONS CONTRACT has stated even though they did nothing for me.. I tried to call and cancel multiple times and my phone calls were not returned I asked Tasha Lewis the financial adviser how as a person and a business women how she felt taking my money she stated she does not care should of read the terms and conditions.. Rushmypassport is pretty much a scheme and leach off people to survive as a company.. I advise if you do use them read the TERMS AND CONDITIONS carefully but it's better to just do it on your OWN! Order number 218592

    Pros:
  • If you live far from a passport agency and need a passport expedited quickly and you have no possible way to make it there
  • Cons:
  • they are simply a middle man service that is expensive and can easily be avoided
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    This customer was given a full refund even though FedEx delays are uncontrollable by any company.He was assigned to one of our top passport specialist and given the same information that he had access to on the Department of State website where you look up the acceptance agents in your area. All of this occurred during the week of the 4th of July holiday when agents and the passport agency itself have limited hours. Customers need to review our terms before agreeing to them, and customers need to follow our instructions or they will not get the passport in the time agreed upon. For the record this customer placed two orders by accident, one of which was credited immediately and he received a refund on the other order, even though we were not at fault for anything. Please take this kinds of reviews in context as frustrated customers like to blame us for things we do not have control of. Our terms are on our website and we encourage anyone who does not understand our service or has any questions or concerns to call before entering their credit card and agreeing to our terms. I and other staff are here 7 days a week and look forward to answering any questions about our service. Thank you.

    15 out of 18 people said 'YES'

    142020

    Posted by L. Wilson (7 years ago)

    Dishonest and unethical.

    I contacted them when I discovered I had misread the expiration date on my daughter's passport and she was leaving for Europe on a school trip in 3 days. I followed Sam's instructions to the letter. We drove 20 miles for a probate court to prepare the documents and sent them fed ex with the label provided. They charge for rush shipping both ways when in fact the envelope was held at the fed ex facility for a courier to pick up. Sam said he had found us an open "appointment" and assured us we would have the passport in time for the trip as long as the documents were all there. When I did not hear from them the next morning, I phoned my case manager, Teddy, and was told the courier did not pick up our package in time to process it with the batch submitted that day and the best they could do was get the passport to the airport an hour after the flight was scheduled to leave. When I told Teddy that wasn't good enough he proposed they return my documents by fed ex so that I could take them to the passport agency in Atlanta where he assured me I would walk out with a passport. Since I had another birth certificate, I went immediately to the passport agency in Atlanta and we had the passport in time for the trip. Everyone at the Atlanta agency apologized for the way we were treated by RushMyPassport. The passport agency in Atlanta has been open less than a year so many don't know about it. I believe an ethical service provider would have told me I had a better chance of going to the Atlanta office. If I had gotten the passport, I would not have an issue with them, but they put us at risk of not getting a passport at all.

    Order Number 217903

    Cons:
  • dishonest and misleading
  • very expensive
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    contacted them when I discovered I had misread the expiration date on my daughter's passport "

    Customer was mistaken about date on the passport and is angry at us. We ask the issue and expiration dates at the point where we finalize the transaction, if the customer does not give us the correct information we have no way of knowing that the customer does not need us. I would strongly suggest that before anyone puts their credit card number on a website that you make sure you need our service. This customer has a credit with us for 6 months if they or someone else needs our service, so if you know them and need a passport, let us know. We will be glad to get it for you.

    9 out of 12 people said 'YES'

    141860

    Posted by PJanosi (7 years ago)

    Wonderful service

    Have complete trust in this company! I had a wonderful experience and received my passport within 48 hours, as promised. An absolute lifesaver. P Janosi/ order number ---598

    Pros:
  • Fast
  • good communication
  • fulfilled their guarantee.
  • Cons:
  • Expensive but worth every penny.
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    10 out of 13 people said 'NO'

    140120

    Posted by Wendy K-T (7 years ago)

    RushMyPassport.com is a GREAT service!

    DO NOT be afraid to use this service!

    We realized, less than three weeks from our departure date, that our passports had expired. I went online to look for the most expedited way to get our passports renewed, and came across the website for RushMyPassport. I started to fill out the paperwork online, but then worried that it might not be legitimate, so I left that website and went to the U.S. government passport website to see what they said about how long it would take to get our passports. Knowing from past experience that they usually take longer than they say, I didn't want to risk it. While pondering this, I received a call from Jack at RushMyPassport, regarding my half-completed paperwork. He told me a little about their business and assured me that they were legitimate. He told me to Google "Expedited Travel" as well as RushMyPassport, to check out reviews. I found this site and started reading the reviews. I'll admit, the reviews calling the company a scam and saying that the positive reviews were written by the company itself made me nervous. The good reviews seemed legit to me, so I took a chance. Ken Altman was assigned as our specialist and he remained in contact with me through the whole process. I had e-mail addresses and phone numbers for both Ken and Jack. They were available to answer any questions, and I did call Ken with one. RushMyPassport saved our vacation and I would highly recommend this service to my friends and family. It's worth the extra money to have somebody handle everything and make sure that it is done accurately and efficiently!

    Wendy K-T

    upstate NY

    Order number#206170 & 206172

    Pros:
  • fast and efficient

  • they know what is needed to get it done the first time

  • not having to worry about getting to the appropriate office (which was hundreds of miles away for us)

  • all we had to do was fill out some paperwork and have our pics taken at Walgreens
  • Cons:
  • it does cost a bit more
  • but I think it's worth it!
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    4 out of 7 people said 'NO'

    139440

    Posted by Matt (7 years ago)

    The best that money can buy

    For urgent passport renewal, you have only one chance to get it all right.

    What you pay for with Rushmypassport.com is professional advice that is a phone call away that will guide you to submitting an error-free application in your first go, in my case with Teddy Etienne who did a superb job.

    If you have as much as 1 week before you need your passport, you may be able to get it cheaper on your own if you have time to take a day off, live in a big city with a US passport office, can wait in line yourself, can locate and figure out the forms on your own, and have time to fix any possible errors in a 2nd attempt.

    P.S. If you want to know my specific story, I found out on a Saturday morning that my passport was expired. I called Rushmypassport at 11:00 am Saturday, and since all gov't offices are closed on weekends, it was processed on the soonest possible occasion on Monday and I was holding my passport on Tuesday at 10:30 am. My case was not trivial, since I had to have my passport shipped to the location of my connecting flight, extend my layover there, have the passport held at a staffed FedEx station on the airport grounds, and then pop off the plane, take a taxi to pick up my passport, and continue with my international leg. Crazy, but it worked!

    Thanks for rescuing my 1st anniversary, Teddy!

    order number 203496

    Pros:
  • Weekend availability of advisors by telephone
  • expedited 24-hour service is available and truly works (other service providers who advertise 24-hour turn-around actually cannot provide this service)
  • experienced helpful and friendly staff
  • Cons:
  • Not possible for any service provider to process passports on weekends (all gov't offices closed)
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    5 out of 7 people said 'NO'

    138560

    Posted by Brian Speer (7 years ago)

    Rushmypassports is a scam

    DO NOT USE RUSHMYPASSPORT.COM! WARNING ! I wish I would have read some of these posts, YOU DO NOT!! Need there service, you can obtain a passport quicker than they can, simply go to the federal office in your local area, which they make you do anyway, give them the paperwork, then you can get your passport in two days. I must admit it is a very good scam, they do nothing for what you pay, please save your money and simply go to the federal office for passports, pay $60 bucks for either same day service or they can mail it, which you get the next day.

    My order number was 197920

    Pros:
  • There is none
  • they offer nothing
  • in return for there service.
  • Cons:
  • They offer a service the government already provides and a lot quicker.They make you do there job
  • by going to the federal building
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    Perhaps this person lived near a regional passport agency, so why would they go online? Who knows, not everyone lives near a regional passport agency or can afford to spend the day there and take their kids out of school or miss work. I guess it depends on how much your time is worth. Maybe the opportunity cost of a days earnings for this person did not equal or exceed the company's fee.

    21 out of 29 people said 'YES'

    137210

    Posted by Thankful (8 years ago)

    Perfect emergency service for forgetful idiots like me.

    Here is the scenario: Flying internationally on Thursday night on a non-refundable trip. Monday night, realize I am holding an expired passport. After bashing my head into the wall and screaming some expletives. I went onto rushmypassport.com, followed the instructions carefully and completed the paperwork thoroughly (My impression is that one small mistake can throw a wrench into the works easily). It is Thursday morning and I am holding my brand new passport. This service really came through and saved my a**. 150% worth the price. Why not the 5th star then? There was some confusion with tracking my shipment that was frustrating and my customer service rep, though generally helpful and polite, was not always thorough with answering my questions. I felt like I had to badger a bit to get info. In the end, I got my passport on time, and the email updates of the progress throughout were great. Overall, a great service that I hope I never have to use again. I cannot argue with folks that had a bad experience with Expedited Travel, but I hope this review can put anyone reading that is in the situation that I was in at ease. order number 183***

    Pros:
  • Fast
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    8 out of 14 people said 'NO'

    131490

    Posted by Jonathan (8 years ago)

    Satisfied

    I had a family emergency and realized my passport was expired. Although there were other carriers more local to me, it was convenient to use RushMyPassport.com for me. I have read the negative reviews here but I have really little to complain about. The only time I had a problem contacting them was usually around a lunchtime hour so I figured that's normal. Other than that, every time I called they were very helpful and I got my passport the day of my trip as promised. With any business things don't always go smoothly. I'm glad I did not have to deal w/ any money related issues. Pricey but you pay for being delinquent. Case order number 174808

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    8 out of 12 people said 'NO'

    127120

    Posted by Jennifer Robertson (8 years ago)

    Rushmypassport cannot deliver

    We used their service and they did not get us our passports on time. You have to sign a waiver saying that they cannot control what happens at the Dept. of State so if they are backed up, they cannot deliver. But they take your money and WONT give it back! When we went to court, they had to change judges because it is a small town where everyone knows each other. The judge ruled in their favor. Surprise, surprise. Order numbers 83741, 83764, 83744.

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    21 out of 28 people said 'YES'

    126470

    Posted by becca (8 years ago)

    EXCELLENT!

    yes, it is pricey, but i sent in my things thursday afternoon & monday morning had my passport in hand. (that was with the 3-4 day service) they sent me an email with a phone call the whole time. i was given tracking numbers as well. i spoke with my rep (sabrina) a few times, very sweet girl. she even helped me fake a hotel reservation :) do everything they ask & send in duplicates of everything, just to make sure! their live chat is also really helpful as well!! if you need a passport in a short period of time, USE THIS SERVICE. if not, go to the post office & do it the old fashioned way. order number #171129

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    6 out of 12 people said 'YES'

    125320

    Posted by Esther Utley (8 years ago)

    I love these guys, expediting a passport is a very stressful situation and these guys handled it with great care and attentiveness! Using their service is kinda like going to Disney Land, it's expensive, but worth every penny!

    order number-169490

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    11 out of 15 people said 'NO'

    124460

    Posted by jbake (8 years ago)

    I don't know what everyone else was doing wrong, but I just got my passport in! I ordered mine Weds at 12pm and got the 24 hour service. Friday at 1pm it came in! You do have to do everything exactly right though, and for those who had issues....you must not have done something right. Honestly if you do not need your passport in under 2 weeks you do not need this service. And since you were not feeling the rush as much as people who needed theirs within two days, you probably did not pay close enough attention to everything you needed. Sending one letter of authorization isn't going to cut it because the company needs one and you need one in your sealed envelope. I'm sure many people did not include two of those letters or forgot two travel schedules, that kind of thing. I got an email and phone call every step of the way and was able to use the fed ex site to track my order...if they were a fraud company, do you really think fed ex is in on the big conspiracy and is pretending to ship it to you??? seriously people. You should call your agent BEFORE you fed ex your documents and go over with them numerous times you have everything. I had Robert and he made sure to explain EVERYTHING to me and why I needed what. I feel sorry that the company is getting reported to the BBB when clearly people just don't understand what they're suppose to do. You cannot receive a service for free? And it says on the right hand side before you enter your info what you're going to be charged, who is dumb enough to think you would enter your cc info and hit submit and you wouldn't be charged???

    order number 168959

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    8 out of 13 people said 'NO'

    123560

    Posted by Tushawn R. (8 years ago)

    1-You should assume that any time you enter your credit card information, for a service site you will charged. Think about it---if you enter your cc info on amazon.com...do you not expect amazon to charge you at that time? Amazon does not wait until you say you have received the product to charge you! DUH!

    2-Read the terms and conditions, you should always be aware of a company's cancellation policy...it is a business that is why they have a disclaimer--to cover they're asses.

    3-STOP being lazy! If you think the prices are too high do your research. If you have time to use the postal service, go for it! But if you are traveling in less than two weeks you need to use an expediter company.

    4-Honestly, the company is a third party to the government...if the US government says NO to issuing you a passport for any reason there is nothing that any company like this one can do for you.

    Order Number 100000

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    14 out of 19 people said 'NO'

    117090

    Posted by YEHUDA (8 years ago)

    I live in New York and my order number 1609** was submitted for a rush delivery 24 hour service. I sent them all the documents for a Passport within 24 hours and they failed to process it in time. It has been 4 days and I still have not received my Passport. I had to cancel my business trip and lost the value of the $2,000 ticket. Additionally, I cannot get through to my designated agent and he wont respond. Finally, they refused to wave thier outragous fees even though the agent admitted via e-mail that it was thier mistake.

    WILL NEVER USE THEM EVER AGAIN!!!!!!!!!!!!!

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      +18

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    18 out of 24 people said 'YES'

    116840

    Posted by R. Arnold (8 years ago)

    Fantastic results! I was extremely skeptical about sending my passport out to a "rush service" type company like this, rather than taking a more traditional route to renew my passport. If you follow all of the instructions precisely as I did, you should have no problems. My experience was absolutely perfect. Order number:159398

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    6 out of 11 people said 'NO'

    116200

    Posted by Chelsea (9 years ago)

    I was very nervous about a last minute business trip to Canada, given that I have never had a passport. I was more than pleased with the service provided by Rush My Passport. My rep, Kyle Cloud, was extremely helpful and responded to any phone calls or emails within the hour. In fact, I emailed him today (almost a month after receiving my passport) requesting a copy of my receipt. I received the receipt from him in less than ten minutes! The service was spectacular from start to finish and made, what could have been a real headache of a process, worry free.

    Order Number:156279

    Thank you!!

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    7 out of 14 people said 'YES'

    114050

    Posted by employee (9 years ago)

    To 125723 Order Date: Jun 30, 2010, 1:05 am

    Inbound Delivery date Jul 1, 2010 7:13 AM

    Passport Received: Jul 2, 2010 7:37 AM

    That is less than 2 weeks, you ordered 24 hour service and got it back the next day (24 hours), not sure what you are complaining about and why you would deserve a refund? That is not even the name of the customer so Ana is confused either way.

    Our slowest service is 8-12 days, why would you sign up for a service like ours if you did not need it? It makes no sense, I have never seen so many people so freely giving out their credit card number and expecting not to be charged and ignoring written and verbal instructions.

    Cody, your order number is Order # 157522, you were sent a refund request form. The website says:

    "I agree with the Terms of Use and I understand that my credit card will be charged $XXXX when I click on "Process Your Order"."

    Please pay attention to the instructions when you sign up for the services.

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    10 out of 15 people said 'NO'

    111450

    Posted by Anna (9 years ago)

    This company has ignored and refused my requests for a refund after I canceled my order. Patricia in Accounting has hung up on me for the past week. Every time I call she pretends like I'm yelling at her when in fact he is talking over me. I asked to speak with her supervisor and she hung up on me. I also spoke with the State Department and they only take 2 weeks to get you your passport. I would not recommend using this company, and I would tell you to call Patricia: 561-337-1034 and tell her not to hang up on her customers.

    order number: 125723

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    12 out of 16 people said 'YES'

    111340

    Posted by cody (9 years ago)

    I would agree with the negative posts here. I didn't even use Rush My Passport but was charged $150 by them. Granted, we did start the application and did provide debit card info. However, within 5 minutes of signing up (and not completing the application or necessary government paperwork) we found the missing passport. We immediately called Rush My Passport and left a message (this was a Sunday night, offices were closed) and then immediately e-mailed them, both messages saying we did not need their services, and please don't run the card.

    As this was a Sunday night, it would be logical to assume they received these messages first thing Monday. They ran my card anyway, charging me $150 before we even completed the application process. When asking for a refund, they have been extremely rude and disrespectful (hanging up on us on several occasions) and only say that the money will be refunded in "15-30 days."

    I have a bit of trouble understanding why they are able to debit my account within 12 hours but it takes them 15-30 days to credit my money back. I filed a fraudulent charge with the bank to dispute the charge. Never used their service, therefore should not be charged.

    I would recommend staying away from this company. I did not even use their services, yet they have $150 of my money.

    I am pasting in an Order Number 125723 from the first post here as I am not allowed to post with out an order number. However, as I never used these services, I was never provided an order number.

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    25 out of 33 people said 'YES'

    110770

    Posted by Melissa (9 years ago)

    Order Number: 155127

    They were great! I cannot thank them enough. They were patient and helpful. I emailed 3 times the first night, and got responses, even though it was about 10pm EST. The next day, I had to call 3 times, just to clarify things that I didn't understand. Again, very patient, very clear instructions! We got my daughter's passport in one week, AND one day earlier than they promised! Trust them. They work miracles!

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    4 out of 7 people said 'NO'

    104050

    Posted by Employee (9 years ago)

    I reviewed Kevin Ropp's order number 125723 and he was told about first overnight delivery inbound and outbound at $50 each by the case manager. The charge for the upgrade in shipping was authorized by him on the phone June 30, 2010, 10:34 am. He was submitted at a location that required the documents to be there before 9am and needed it returned at that time too. As he admits in his review, he got the passport as agreed and standard FedEx clearly would not have. Case closed.

    Helen Vo leaves out that most Americans either do not live within driving distance of a regional center or have jobs and can't take a road trip to get a passport. She also admits to cancelling the order after finding the passport (and most likely after she agreed to waive the cancellation period and was assigned to a limited reservation at the agency). I cannot find anyone with that name in the system but that is my guess.

    The moral of the story is read the terms you are stating you agree with, don't just click boxes and enter your credit card on websites if you do not have a firm understanding of what you are attempting to do.

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    6 out of 11 people said 'NO'

    87220

    Posted by Kenneth A. (9 years ago)

    Saul Hudson, I think that PROBABLY the reason why you never got a call was because you did not USE RushMyPassport. Thier worder numbers start with a 1, and are 6 digits long. Your order number is 66267? That is not one of thier orders. Even if you say that you forgot to add the 1 at the begining, 166267 is not an order number either. I've checked. Maybe you should contact the company you actually signed up with and yell at them.

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    4 out of 7 people said 'YES'

    87130

    Posted by James Martin (9 years ago)

    I just received my passport as promised! I must admit I had my doubts as to whether or not your company could deliver as advertised but, to my complete satisfaction you are everything I hoped you would be and more. Your rep R.J. is a professional in every since of the word. He walked me through the process and even answered my calls after hours. Keep up the good work and thanks again for an outstanding service!

    Regards, James Martin in Fort Worth Texas

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    5 out of 8 people said 'YES'

    85160

    Posted by Carolyn Brundage (9 years ago)

    About 5 days before I was going to Europe, I opened my passport only to find that it was expired. I found RushMyPassport online and after looking into other companies I nervously selected RushMyPassport. Then, I started freaking outówhat if they didnít do the job, what if they were frauds? And I was sending these people my passport (the expired one) and a few hundred dollars (I picked the priciest passport renewal option to be on the safe side.)

    RJ was my contact and he was amazing. I got my passport and went to London on time (my husband and two sons had valid passports already). I donít usually write reviews but I am so thankful for the service RJ provided. I was genuinely afraid that I would not be able to get on the plane with my family.

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    5 out of 10 people said 'YES'

    83230

    Posted by AnneMarie (9 years ago)

    Honestly, I submitted my request through RushMyPassport in a panicked whim after I couldn't find my passport. I had to cancel my trip last minute. I found their site through another site, submitted all the necessary documents (8/18), and received my passport on 8/24. I began to freak out after reading some of the bad reviews online calling the site a scam, but I'd already paid, so I went through with it. I received my passport way ahead of schedule. I'd only signed up for the 8-12 days ($99), and I received my passport within 5 business days. Literally took them 3 full days with the documents to turn around my passport. I am very pleased. It is a huge relief to get my passport so soon before my trip. My agent was very calm and helpful (Rob). Although, he was hard to get ahold of at times. I would just leave him a message, and he'd call me back.

    I will follow up ift here any problems with the document in the future, but looks perfect to me.

    Order # 129367.

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    3 out of 6 people said 'YES'

    82900

    Posted by Lisa (9 years ago)

    I am very happy with the service I received with RushMyPassport - we wanted the 8-12 day service, and got the passport in only 5 business days. The instructions were very clear and the counselor assigned to our case was very helpful both by phone and email. I would definitely recommend this service to others,and it was absolutely worth the money. We used it to get the first passport for our 2-week-old baby.

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    3 out of 6 people said 'YES'

    82670

    Posted by D. Tapper (9 years ago)

    Rushmypassport.com saved my family's vacation plans. We realized at midnight on a Wednesday night that our son's passport had expired and we had non-refundable international travel plans for the following Tuesday. They were expensive but effective and therefore, to me, worth every penny. We got our son's new passport with 8 hours to spare and had a great vacation because of Rushmypassport.com's excellent service.

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    3 out of 6 people said 'YES'

    81570

    Posted by John (9 years ago)

    Most of you people with negative reviews sound like idiots. "I lost my passport then I found it" "I ordered then tried to cancel" lol

    If you need a passport in more than 8 weeks, use the Post Office's regular passport service(6-8 weeks), if you need it in 3-8 weeks, use their expedited service which currently is processing expedited in 2-3 weeks.

    If you need it in less than three weeks and live close to an expedited processing facility, make an appointment and go there.

    For the rest of you who need one in less than 2-3 weeks and don't live near a processing facility, I highly recommend using rushmypassport.com.

    Expensive? I paid $300 for their 24 hour service, not counting passport fees which you pay to the Dept of State... came to about $500 total including passport card.

    If I had taken the day off work, driven to Los Angeles(~4-5 hrs each way) from Vegas and driven back the same day it would have been more expensive when you factor in lost wages, babysitter etc and I would have prob got back at midnight, totally exhausted. That's IF I hadn't made a mistake on the forms and had all the right documents (which RMP checks for you beforehand)

    I got my naturalization certificate on Friday, FEDEXed everything to rushmypassport on Saturday morning per their very clear instructions. They got it on Monday and I got my beautiful new US passport on Tuesday morning(today) 24 hour service as promised and I fly out tomorrow night! Couldn't be happier with their service, especially with email updates every step of the way, RJ was my case manager and he was awesome.

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    6 out of 10 people said 'NO'

    80590

    Posted by Tim - Pittsburgh (9 years ago)

    I used Rush My Passport (RMP) last month to expedite the passport for three of my children as we needed to travel to Canada for a tournament. I thought we were ok with birth certificates, but found out that since we were flying, all three needed Passports and there current ones had all expired. RMP gave me a break with a little volume discount, and while it was still pricey, it was MY FAULT! RMP got us passports into our hands in Postal Service to process the paperwork in advance that had to be sent to RMP. Overall RMP did an excellent job and saved my trip (and my behind)! I would not hestitate to use them again, but hopefully I learned my lesson and will never need them again.

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    4 out of 8 people said 'YES'

    79540

    Posted by saul Hudson (9 years ago)

    I called, and called, and waited and waited, these people don't give a .. about the customer, I ended up requesting a refund and guess what .. they kept the money and I got no passport.. WTF???!! order number 66267

    Saul Hudson, Los Angeles

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    Interesting, Saul. Since My wife and I used their service 2 years ago and our order number was in the 100000 range. I dont remember the exact number, but I do remember the number for my wife being 1 number above mine. I even asked the case manger about it (I cant remember his name) and he told me that they have had a lot of customers over the years and that the order numbers are consecutive.

    So unless you are making up a number (66267 is not one of their numbers from 2 years ago), it would apear you never actually used Rush My Passport. Maybe the reason you waited so long for a call from them was because they never had your order in the first place? Hmm?

    So how does it feel to trash a company that's helped so many people and not even have the right company?

    9 out of 12 people said 'YES'

    79210

    Posted by Tt (9 years ago)

    Despite what you may read otherwise on the web, RushMyPassport came through with flying colors for me. My rep RJ was informative and very helpful getting the process started. The websites materials and status updates were very informative and easy to follow. I highly recommend their services and feel that any negative reviews may have been from customer error in completing their end of the process correctly. Thanks RJ!

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    4 out of 7 people said 'YES'

    78600

    Posted by Peter Sansone (9 years ago)

    My experience with rushmypassport.com exceeded all expectations. My rep was a gentleman named RJ Larney and his attention to detail was fantastic. The step by step e-mail notifications eased my worry, and my passport was delivered securely by Fed Ex in one week. I would recommend rushmypassport.com to anyone.

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    4 out of 8 people said 'YES'

    78260

    Posted by Lisa (9 years ago)

    I called in a panic this morning because I lost my passport and needed it in 7 days. I spoke to a very knowledgeable person. I later found my passport and called to cancel the order. Another helpful person immediately sent me an e mail link to request a refund. I would use them again.

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    4 out of 8 people said 'YES'

    76680

    Posted by Kevin Ropp (9 years ago)

    I would NOT use this company in any circumstances. They delivered my passport ontime and as promised but also charged my credit card with additional fees (for shipping) that I never authorized or approved. I am currently bogged down in legal wrangling with them to fight these charges. In no circumstances would I use this company. they are unethical and shady in the representations they make.

    Order: 125723

    Greer, SC

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    10 out of 14 people said 'YES'

    75490

    Posted by Ryan (9 years ago)

    I am shocked to read any positive reviews of this company after my experience with them. First of all, for an expediting service they are extremely slow to respond. I placed 6 or 7 calls to Barbara before I got a returned phone call. None of my calls to them were ever actually answered live.

    I needed 3 passports processed from them. The instructions given were completely inaccurate. The government agent I dealt with told me that what Rushmypassport was asking for was not only incorrect, it was a liability. I was told by Barbara that the agent I dealt with at the passport office did not know what she was talking about.

    I was also told that I would not get a refund ($537) and am disputing through the credit card company as well as contacting the BBB.

    I only wish I'd done a little research into this company prior to doing business with them. This is not a legitimate and/or reputable service. Buyer beware.

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    6 out of 11 people said 'YES'

    74790

    Posted by Brett Boren (9 years ago)

    Outstanding service. I got my passport within a week an a half. The staff that I talked to was very helpful

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    4 out of 7 people said 'NO'

    74750

    Posted by SYLVIA (9 years ago)

    I obtained my passport in 3 business days. Is expensive but if you need your passport this is a solution that works. I liked receiving messages about the status on the process every time there was a new event.

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    4 out of 8 people said 'YES'

    Peru flag   Review came from Peru.
    73620

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