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QualitySmith Review + Feedback & Discussion

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QualitySmith, Inc. is headquartered in historic downtown Walla Walla, Washington..

Read 18 Customer Reviews for QualitySmith.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 6.61
How long did it take for you to get a reply from customer service? - 65 hours on average experienced by 3 people hour(s)

User-Submitted Reviews of QualitySmith & Testimonials

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Posted by Ampro Builders llc (9 years ago)

We are Certified licensed and bonded Roofing Contractors. We have had a negative experience with Quality Smith. They represented their leads as being home owners requesting estimates for roofing and window replacement. Our experience has been that most contacts felt they were tricked. Most wanted internet information or telephone information if they were even interested. They do not employ filters so we were charged for useless names over and over. They are scamming contractors. The contractors call the Quality Smith contacts over and over believing the contact is actually interested. Stay Away from Quality Smith. There are far better services!

Rob Chatham

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Quality Smith leads are horrible. In our experience we have received over 100 leads of which we were only able to set 3 appointments. These 3 appointments resulted in 0 sales.

We also found that there are some people who are being compensated for setting fictions appointments although I do not think this is being supported by QS. For the most part the leads are from lower income parts of town. We also found similar results from CalFinder & Service Magic.

20 out of 23 people said 'YES'

59750

Posted by ken (4 years ago)

QUALITY SMITH RIPPOFFS

I have dealt with Quality Smith for the past month. It has been nothing but horrible.They send you bogus leads. People who never requested anything and still charge you.They say that that is their policy.Stay away if you cont want to loose money.they are the biggest scam I have ever seen

Bought: HOME IMPROVEMENT LEADS

Order Date: 2014-10-24

Pros:
  • NONE. THEY LIE TO YOU ABOUT LEADS AND SEND YOU BOGUS LEADS THAT PEOPLE NEVER INQUIRE ABOUT SERVICES AND THEY STILL EXPECT YOU YO PAY FOR THEM
  • Cons:
  • YOU WILL LOSE YOUR MONEY AND GET BOGUS LEADS

  • Customer Contacted QualitySmith Via:
    (925) 983-2844

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    16 out of 18 people said 'YES'

    162530

    Posted by Ex employee (6 years ago)

    Do NOT sign up for their services!!!!!

    I worked there and was forced to lie to contractors. I hated their shady ways of getting contractors to sign up for PO pricing. If you're in a PO and they're telling you that you can not stop, ask them what their termination fees are. They have none, so it's not a binding contract. They will provide you with KNOWN crappy quality leads. They don't care. Reply.com owns them and all they want is their IPO to be high once they go public.

    Pros:
  • Their name is the only "quality" thing about it
  • Cons:
  • Fake bad leads. Will screw contractors over and send them to collections even when it was the companies fault for sending $3000 worth of leads in less than a week to a single contractor. When he didn't pay - COLLECTIONS!!
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    thank you for the information

    17 out of 23 people said 'YES'

    152190

    Posted by Brad S (9 years ago)

    They are never ending in their phone calls and emails once you request estimates. It is almost to the point of harrassment. They must talk to you before they will give you any info and estimates. This is not just an email thing at all! Then, in San Antonio, TX, a city of 1.5 million, they only have one Heating/AC contrator! Plus that one was not even located in town or within 40 miles of me. So much for the three estimates they advertise! They don't actually give you any estimates either! The contractors they recommend do! Stay Way from these folks!

    No order number, not sure how I even get one!

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    12 out of 15 people said 'YES'

    46570

    Posted by Remodeling Plus (3 months ago)

    Decent Service.

    Signed up since November 2018. Spoke with a girl Ira Taylor. She is very persistent. I declined at first and She continued to follow up on me. She always mentioned that they have good leads here in NY. At first leads are not great but after speaking with my account manager and made some changes on my program I received the type of leads that I need. Projects are good for $45 a lead. I closed 4 out of the first 10 that I received.

    If you need leads contact her. [email protected] tell her that you are referred by Jane Goodman. LOL

    signed up for Remodeling Kitchen and Bath NY

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    8 out of 8 people said 'YES'

    170230

    Posted by Danny Wheeler (3 months ago)

    Good customer service and crediting policy

    I signed up with them October and having good conversion so far. They credit leads immediately and no need to speak to a lot of people.

    I spoke with a guy named Jake and he’s still helping me up to now. If I can’t reach him a guy named Steven is also available to help me. They also gave me an account manager

    I’m getting roofing leads from DFW area

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    8 out of 8 people said 'YES'

    170180

    Posted by Carl Perez (8 months ago)

    AMAZING LEAD PROVIDER

    I just started receiving leads from them and it seems everything went well. When i called the homeowner, i thought it was just one job, but it turn to be two. Fortunately i also do outside remodeling. Thanks! Quality Smith, looking forward to get more leads from you guys.

    Bought: Remodeling leads in California

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    Then why did your comment come from the Philippines?

    8 out of 8 people said 'YES'

    Philippines flag   Review came from Philippines.
    169660

    Posted by 5 Boroughs Remodeling (2 months ago)

    Service is great

    I signed up with them last year. I spoke with a lady Mandy Johnson. She was great at first she was annoying because she keeps calling. Then I gave them a shot. I want to thank her because she was very patient in calling me back. I got 5 jobs since I joined them. The program is very Flexible.

    Signed up for Kitchen and Bath remodels

    Paying $45 a lead

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      +7

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    7 out of 7 people said 'YES'

    170300

    Posted by Dunlap Roofing (2 months ago)

    Good Conversion

    Spoke with Steven Griffin. I Just joined last week and got a job for asphalt shingle. Got 6 leads from them and got 1 job. I hope this continue.

    I would recommend you to contact Steven for your leads.

    His Email is [email protected]

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    7 out of 7 people said 'YES'

    170290

    Posted by Mike Lopez (3 months ago)

    Good so far

    I signed up last December got 2 roofing jobs. There are some leads that are wrong number. Good thing about them is once I filed the credit it is replaced right away. Also they replace leads that are just shopping

    I signed up for roofing leads.

    Start amount is $200 consumable

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    WE started out w good leads the first couple of months and then they went to bad, invalid contacts to worse, customers yelling at us "why did we contact them and violate their do not call rights?!" After sending our findings with documentation to QS they credited some additional contacts back and said we had to use the credits, which we did and they just generated more "invalid" leads.
    Getting credited for leads is a nightmare and 1 out of 10 customers said they actually wanted someone to call them. We have hundreds of dollars in credits coming and our contract is up. Their reply is that if we don't file a suit against them or their banking they will refund a third % towards the credit card we set up with them...otherwise no credit given other than more (fraudulent) leads. Beware...we up'd the amount paid for leads to be told that is how you get better ones and in reality that just created an avenue for them to get more revenue quicker and costed us time, money and reputation as many potential customers who really didn't want a call or to contacted went away FUMING mad! Run don't walk. Talk to your bank and see if they have anything to report too. hummm

    7 out of 7 people said 'YES'

    170170

    Posted by HVAC experts (2 months ago)

    Awesome

    They have great service, Good Sales people and account manager.

    A guy name Earl Boone signed me up he is from the sales team but up until now he is always helping me. If I need credits I contact my account manager her name is Duchess.

    So far this is the best lead generation company that I tried.

    I signed up for HVAC Installation paying $50 a lead (totally worth it)

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    6 out of 6 people said 'YES'

    170310

    Posted by Roofing guru of Maryland (3 months ago)

    Greatest that I tried

    I tried several leads company like HomeAdvisor, Thumbtack and Networkx all of them gave me bad leads. I lost trust in lead generation. Then a guy from QualitySmith called me his name is Josh Flynn at first I am very skeptical. He explained the program to me and I asked for Email but I told him I'm not interested. He called me back after a few weeks and I decided to give them a shot.

    Now I'm with still QualitySmith and I already got a lot of jobs. They have the best customer service, credit policy and sales team.

    I recommend you contact Josh Flynn he is a nice guy with a good voice tell him you were referred by Katrina Mendez project manager from roofing guru.

    here's his details

    Josh Flynn

    [email protected]

    (925) 378-2658

    I Signed up for Roofing and Remodels.

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    6 out of 6 people said 'YES'

    170260

    Posted by Miguel White (3 months ago)

    Awesome Service.

    I signed up August last year and still with them until now. At first Leads are bad. Some are just fishing information I even got a lead that just needs to replace 1 nail on his roof. I just reported this bad leads to my guy there his name is Jacob and he helped me get these leads replaced. Jacob is very helpful and he is very familiar with the areas in Chicago because he's a former truck driver there. They have good representatives and great crediting policy.

    signed up for Roofing leads in Chicago.

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    6 out of 6 people said 'YES'

    170190

    Posted by judy/Van Nuys/CA. (3 years ago)

    QUALITY SMITH RIPPOFFS

    Missleading, when u read the terms and condition after the facts, not a same as they telling u prior to sign up for leads.THEY NOT ALLOW U TO CANCELL 30 minutes after we signed up, we wanted to cancel, QualitySmith ignoring the cancellation, they put our company for "pause" like we requested, but we only requested immediate cancellation.

    Bought: Roofing leads

    Order Date: 2016-10-06

    Cons:
  • Attempted to cancel 3 times after reading terms and conditions
  • lead service not accepting cancellation

  • Customer Contacted QualitySmith Via:
    (925) 983-3429
    april.mey[email protected]

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    8 out of 11 people said 'YES'

    167400

    Posted by Broch Johansen (2 months ago)

    So far so good

    Wow, didn't know there was so much hate for something that worked for me and my company. I signed up 2 weeks ago when they called me on my mobile. I didn't know what to expect at first but Earl told me its a no contract and only pay per lead which got me thinking that they would eventually collect commissions but after the 1st week with 4 leads turned to 3 projects they never asked or charged for commission which was great. I only had to contact my account manager to replace that invalid lead though which took a day but generally my experience with them so far is pretty great. I already got back the 200 bucks I invested. I don't know about these other guys below but their hvac leads are great. Shout out to Earl Boone who signed me up.

    Bought: HVAC leads

    Order Date: 2019-02-12

    Date Received: 2019-02-13

    Pros:
  • valid leads
  • fast crediting policy for bogus leads
  • pay per lead only
  • Cons:
  • none so far and hopefully never
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    3 out of 3 people said 'YES'

    170340

    Posted by Russell (2 weeks ago)

    Leads

    Whatever you do. DONT USE THIS COMPANY.I have been in business for many years and delt with many lead generating companies. This one by far is the worst and will take your money and won't call you for any reason. I will be taking legal action against them, so they will stop stealing money from potential customers.

    Bought: Leads

    Order Date: 2019-04-10

    Pros:
  • They suck
  • Cons:
  • They still suck
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    170540

    Posted by Anderson Air (6 months ago)

    STAY AWAY FROM QUALITY SMITH!!!!

    This so called lead service is the worse in the industry!! They are sending us bogus leads, old leads and just plan out crap leads. We ask for our money back and they asked we wait until they can verify the leads, so I set our lead cost at the lowest and they still took more than they were allowed. SAVE YOUR MONEY AND PATIENCE AND GO SOMEWHERE ELSE!!

    Bought: Lead Service

    Order Date: 2018-10-26

    Date Received: 2018-10-28

    Pros:
  • There are NO pros to post.
  • Cons:
  • They are not selling quality leads. They are old
  • bogus or people who never requested these leads.
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    5 out of 8 people said 'NO'

    169830

    Posted by David Oliviera (3 months ago)

    QualitySmith legit fraud

    Stay away form qualitysmith!! They'll tell flowery words about big jobs!! after you sign up, guess what 4 bogus leads you will receive!! stay away!! These agents are calling from the Philippines they tell you they're in the United States, guess they will get you credit card info then they will use it to buy stuff.. Please never let them contact you.. Report them in Better Business Bureau and the Police!!

    Bought: Leads

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    4 out of 5 people said 'NO'

    Philippines flag   Review came from Philippines.
    170110

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    Qualitysmith Rating: 3.2/5 (41 votes cast) [14 votes came from reviews] 18 reviews by users total.

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