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PlanetGear.comYou can write a review for and also view its ratings and comments posted by others.


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How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 1.28
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 1 person hour(s)

Posted by Leigh (8 years ago)

Planetgear is slow!

I will not order from again...ever! I placed an order for a pair of running shoes on October 9th and they still have not shipped yet and it's November 5th. I've never experienced anything like it. I sent them an email and they let me know that their policy is to ship goods 10-14 days after that particular sale is over. It's been 20 days since my sale ended and nothing has happened. I emailed them again and they let me know they have new owners and it's holding things up. Again, ridiculous. get it together!! There will be very few repeat customers with this model.

  • Nice goods
  • Cons:
  • Terrible customer service.
    Long wait times for shipment.
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