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NARS Cosmetics Review + Feedback & Discussion

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Posted by Dawn H (10 years ago)

I recently ordered 2 products online (order number 400008775 - Dawn, Isle of Man, UK) with NARS uk. What a farce..order placed 29th September 2010, tracking number for dispatch confirmed 30th September 2010 and still no products on 15th Oct. After 4 telephone calls (WHEN THE CALL IS ANSWERED!)and even more emails i still have no clue as to what is happening. Upon contacting the "customer service team" in london i was told no information could or would be given apart from their delivery company was not providing a service. No ammends, no apologies only promises to call back (still waiting after 4 days) and no email providing details on complimentary product to apologise (yes after a long dialog they agreed to provide more than free postage on my next product)discussed 2 days ago by the Head of Customer Service UK - apparently) which was promised. Its like pulling teeth trying to get any clarity. An absolute farce which makes me not want to use the products when they arrive. Up until this point i loved Nars...however they seriously need to attend to their customer service division if they want to remain competitive in todays markets. Wont be purchasing again online ever...

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Nars Cosmetics Rating: 3.1/5(12 votes cast) [1 vote came from reviews] 1 review by users total.
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