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Lowes Review + Feedback & Discussion

LowesYou can write a review for Lowes and also view its ratings and comments posted by others.

Post and read about customer experiences with Lowes.com including in-store order pickup, delivery timeliness, and overall impression of Customer Service.

Read 1 Customer Review for Lowes.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 5.32
How long did it take for you to get a reply from customer service? - 14 hours on average experienced by 1 person hour(s)

Dave reviewer photoPosted by Dave (4 months ago)

Placed Orders for In-Store Pickup Gets Cancelled Multiple Times

Lowes has very poor customer service in terms of ordering item for pickup. On more than several occasions I've placed an online order for pickup, only to have it cancelled. Oddly enough this happens more often for items that are on sale or on clearance. This happened to me again today and I had to just post this negative review because I've had it with these bozos. I bought a pair of power strips on clearance- they were 75% off and had 2 left at my local store here in Texas. Placed an order, and in less than 45 minutes, I get an email saying:

"Order Change to Order #36504xxxx"

Pickup Item(s)

6-Outlet Power Strip with Built-in Circuit Breaker

Item #: 599066|Model #: HLPBGNS2P

Unit Price $1.49 |Subtotal QTY 0

Yeah, the quantity was set to zero now. I'm starting to suspect that the employees are taking these items for themselves. Very frustrating. Another thing to vent is that if an order is not cancelled, half the times I go do a pickup, they are not ready for me to just pick it up and go even though I received an email indicating that it is ready. Once I had to wait over 15 minutes while they go get the items ready. I might as well just go into the store and get the stuff myself- it would have been faster. I hope they improve somehow, but after today- I'm not so certain and would avoid them to save frustration in the future.

Bought: 6-Outlet Power Strip with Built-in Circuit Breaker Item #: 599066|Model #: HLPBGNS2P

Order Date: 2018-12-30

Pros:
  • Item was cheap
  • Cons:
  • Multiple times
  • items disappeared before can be picked up; slow pickup process on other others in the past
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    Lowes Rating: 2.0/5 (3 votes cast) [1 vote came from reviews] 1 review by users total.

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