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Posted by Bonnie Appelbaum (9 years ago)
Order# ending in ....1466 & ....1397 dated early April 2010. New York State, USA. I purchased a range expander from a local Best Buy, brought it home & was unable to set it up. I called Linksys for help, after 2 hrs I was told to purchase a different product from them over the phone. After receiving the item I called in for help and after 2+ hrs was told to purchase a different item through them. This happened approx 5 times between April and June. I spent several hundred $ and did not ever receive the item to resolve my issue. When I attempted to return the items, I was put through several phone calls all for 2+ hrs, had to convince the representative of why I needed to return the items (as if I needed permission), it took several weeks to receive the authorizations for return and every time I called to check on the authorization I was forced to restate the situation & sequence of events over and over again. My email address was inputted incorrectly & not able to be corrected so I had to inform the representative of that every time I called. I was constantly put on hold while a supervisor was consulted but never permitted to speak with a supervisor. To make it all more difficult the communication between the representative and myself was always poor because there is a language barrier and accent issue. Now, 3 months later, I am calling in to find out where my credits are and still being put on hold & transferred. I would like to give a rating of a negative number but this is not an option. I have spent way too many nonproductive hrs on the phone for the past 3 months, spent unnecessary $$ and gain large amounts of aggravation, lost time at work & with family for nothing. I will never order from 'shop linksys' again and will be very leery of calling Cisco Linksys for help with setting up any item in the future.
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