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Isabella Catalog Review + Feedback & Discussion

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Read 2 Customer Reviews for Isabella Catalog.

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User-Submitted Reviews of Isabella Catalog & Testimonials

Posted by Sharon W (5 years ago)

So very unhappy with Isabella Catalog

I placed my order by mail August 14. No response so I tried to call the Customer Service number and the Order number (888-481-6745 & 800-777-5205, respectively), on Sept 1, both of which numbers reached Calvin in Omaha who has nothing to do with Isabella. (I tried a few times just to be sure I had dialed correctly.) I sent an email that morning advising of the issue with my order and the phones and received a response from Rachael on Sept 3 apologising that shipping my order had been delayed due to Isabella relocating their warehouse cross country & advising me to place another order online, which I did. I was then concerned that both orders would be processed so I called (and was told my online order should arrive by Friday, Sept 11) and emailed requesting only the online order be filled and the mailed order not be filled. I received an email response from Rachael on Sept 8 advising my online order was "in the queue and that my mailed check had been torn up. On Friday, Sept 11 there was no order so I again called Isabella, reached Tammy who told me the Isabella office in California was open until 6pm and to call 888-481-6745, which I did and reached Tammy again, twice. The second time I called the number for the CA office and reached Tammy, she suggested I try the next day. I did and reached Mina on Sept 12 at 9:55am, who told me orders are processed within 7-10 days and it hadn't been that long. For me it had been, since I'd mailed my order Aug 14. I told Mina I would like my order shipped next day delivery at no additional charge to me. Mina then advised me she would send an email to a Senior Rep who would call me back within 24-48 hours, by Monday, Sept 14. It is now 10:05pm on Monday, Sept 14 and I have had no call from Isabella. I have, hoever, received an email indicating that my order was shipped 9/14/2015, the tracking on which states from Williston, VT to reach me by MONDAY, SEPT 21. IF I HADN'T TRUSTED I WOULD BE CALLED BACK WITH THE EXPECTATI ON THAT THIS WOULD BE TAKEN CARE OF, I WOULD HAVE DRIVEN THE 100 MILES TO MOSES LAKE ON SATURDAY TO BUY THE PIT POWDER DEODORANT. I WILL SURELY BE OUT BEFORE SEPT 21!!! I have never had such poor service from Isabella in the several years I have been a customer. I have always enjoyed the catalogue, had most items I ordered be great, though some I did not find up to the description (eye cleansing pad, frownies, un via instant healthy coffee-yuck). Extremely disappointed.


A Former Isabella Customer, Spokane Valley, WA


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Posted by DJ (1 decade ago)

The Isabella Catalog is the absolute BEST ever! Each item is chosen so carefully and an explanation provided. It's awesome! They offer good customer service...have great products...I love them!

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1 person said 'YES'


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Isabella Catalog Rating: 3.1/5(14 votes cast) [2 votes came from reviews] 2 reviews by users total.
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