CoolComputing Logo
Coupons/Deals  ·  New Promo Codes/Coupons  · July 14, 2020 Review + Feedback & Discussion

HotelClub.comYou can write a review for and also view its ratings and comments posted by others.


Read 2 Customer Reviews for

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average)
How long did it take for you to get a reply from customer service? hour(s)

User-Submitted Reviews of & Testimonials

Posted by sighseer09 (1 decade ago)

I have a compaint with Hotelclub for booking an apartment in New York. They charged me 200 USD calling it a deposit.

Whereas their booking conditions describe this amount as an advance to secure the booking, the remainder to be paid at the hotel.

Then in NY the hotel charged me a separate bill excl. the 200 USD.

After several mails avoiding the matter, Hotelclub now calls these costs not a deposit nor an advance but reservation costs.

This is a ridiculous amount but if it had been termed reservations costs it would have been clear.

I find that Hotelclub misleads customers and treats them badly.

Was this review helpful for you?


Toggle Comment Form

Netherlands flag   Review came from Netherlands.

Posted by Terry Thorn (1 decade ago)

I agree with others - a SCAM. When they work - they are OK but customer service is terrible. I needed to change a booking and wrote "to avoid cancellation fee, please AMEND to ...." but the ycancelled the booking AND made a new one at almost twice the price, without telling me the rates. They have not listended to my complaint - terrible CS.

Was this review helpful for you?


Toggle Comment Form

United Kingdom flag   Review came from United Kingdom.

Readers Interested in The Above Reviews Also Read

Readers Also Viewed These Deals

Submit a review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by You can write a complaint or post a warning about including's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others. You can use bbcodes such as [b] and [i] Rating: 2.5/5(11 votes cast) [1 vote came from reviews] 2 reviews by users total.
Your Name:
I have read and agreed to the Review Posting Agreement.
Review Title:

Back to Online Store Reviews Directory or back to top