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Posted by Ken White (1 decade ago)

We booked a 12 day self catering holiday in Gran Canaria for May 2008 through Greatlatedeals who contracted this holiday to youtravel. It was awful. While there, we complained to the local rep about the accomodation. She said there was no other accomodation available so there was nothing she could do. We had spent two days trying to get hold of her as she was based at another hotel. On our return we complained to youtravel through Greatlatedeals supplying them with photographic evidence (14 photos in total). Firstly greatlatedeals weren't interested and youtravel just quoted company policy and never once during the exchange of correspondance mentioned the photos we sent to them. In the end, after the exchange of 3 lots of correspondence (which is the maximum they will allow) the whole matter was dropped. I was not too bothered about the compensation we were claiming just the fact the the accomodation was of such poor standard. I notice that greatlatedeals have not included the apartments in question on their 2009 itinerary. What does that tell you!!! So beware, if you are offered a holiday in Gran Canaria at the Las Tejas Apartments in Playa del Ingles or intend travelling with youtravel. The apartments are a dangerous hovel and if you do have any problems with any holiday booked through youtravel you will be given short shrift by them once they have your money.

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