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Gaffos.comYou can write a review for and also view its ratings and comments posted by others.


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Posted by Yuqing Lin (5 years ago)

The WORST online shopping experience EVER.

The WORST online shopping experience EVER.

I ordered a pair of sunglasses with prescription from on February, 19th, 2015 and paid $255 in total. One day after, I received a notification email that my package was delivered already. Since it was too fast to deliver a pair of sunglasses with prescription, I contacted Gaffos customer service. The lady replied me that the delivery message was wrong and sunglasses did not send out yet. Until Feb, 25th, I still have not received any shipping information. I reached out to the customer service again at noon and got noticed that what I ordered were backordered. I donít want to wait long, so I requested to cancel the order and got approved. A few hours after, I received a phone call from their team and suddenly told me the package got delivered on 20th, signed by the doorman, and what they sent were sunglasses without prescription. I rushed to my apartment front desk, found nothing, but could not even argue because they have a written policy that they wonít keep a package that has been delivered for over 3 days. So I tried to solve the problem with Gaffos. I have heard of some friends losing packages and all solutions they experienced were the seller re-send the item or give a full refund. But after emailing, calling, chatting back and forth for two days, Gaffos only refunded me $136. So I made no mistakes in the process, but paid $124 for a missing pair of sunglasses that I did not even order at all. Since I ordered sunglasses with prescription, but they sent me sunglasses without prescription.

So I wonít come back to this store anymore and wonít recommend it to any friends since I consider it an untrustworthy store.

Bought: Miu Miu MU 07OS KAY0A7 Top Black On Opal Square Plastic Fashion Sunglasses Grey Gradient Lens

Order Date: 2015-02-19

Customer Contacted Via:
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Posted by Jamie R (9 years ago)

Absolutely amazing, purchase my Tom Ford Tuesday and received my sunglass Wednesday! The glasses were beautiful and authentic! Thanks guys!

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4 out of 4 people said 'NO'


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