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Freemans Catalogue Review + Feedback & Discussion

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Read 1 Customer Review for Freemans Catalogue.

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Posted by Hilary Slater (10 years ago)

I am very disapointed by the returns service of freemans. They deal with Hermes which are a disgrace. For nearly 2 wks i have been phoning constantley for a parcel to be returned at no avail. I have had apologies and promises but no action. My parcel is 1 box of shoes (thank god it isnt a wardrobe). I have been promised return labels to post this item back but sill waiting these also. They are quick enough to have your money but not quick enough to give it back on return. I would never ever shop with Freemans again and would warn others about their shoddy service. If i havnt had any satisfaction in this matter shortly i will consult trading standards, watchdog, newspapers etc just to get some action!!!!!

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I completely agree with you. Their customer service is an utter disgrace. They have decided they no longer want my custom because I return too many items and don't order enough! This was their reply to me when I emailed them to say I may as well close my account if I can not buy anything from their catalogue.

Thank you for your email.

I can confirm your account has now been closed.

I have also referred your details to the appropriate department who will remove you from our mailing list. There may be some promotional material in the pipeline and we would ask that you dispose of these as you see fit.

Kind Regards

Liam Andrews
Freemans Customer Services


I don't owe them any money. I always paid on time. My credit rating is great. Obviously I'm not the type of customer they want. They want someone who will get into loads of debt with them and struggle to make payments so they can add on all sorts of fees, etc.

Stay clear of Freeman's Catalogue as it's a joke!!!!

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Freemans Catalogue Rating: 3.1/5(24 votes cast) [1 vote came from reviews] 1 review by users total.
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