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FactoryOutletStore.comYou can write a review for and also view its ratings and comments posted by others.


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How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 2.89
How long did it take for you to get a reply from customer service? - 36 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of & Testimonials

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Posted by Meno (8 years ago)

Complete Runaround / Item Never Rec'd

Ordered replacement Braun Foil/Cutter Combo for $43.95. Tracking indicated could be expected 5-7 business days. Called Customer Service 10 business days later and was informed item could take 7-10 business days to arrive??? Called back next day, was informed a replacement would be shipped asap and can be expected 2-5 business days. 2 weeks later and still nothing. Will call Visa to have this cancelled and will be going elsewhere!!!

  • Cannot think of one!
  • Cons:
  • Poor Customer Service
  • Poor handling of delays
  • poor handling of shipment.
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    Posted by Jerry Hamberg (9 years ago)

    Do Not Use this for buying Garmin Maps for your GPS, go directly to the Garmin web site instead. Factoryoutletstore doesn't have it any cheaper and their customer serivce is poor and their refund policies are not acceptable. Garmin would have refunded to us but factoryoutlet store will not. Order # : FOS1351996E on May 12, 2011.

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    Posted by Remab (9 years ago)

    I placed an order for five units of Item # NE3560 Order # : FOS1273361E for $19.95 each. Few minutes after I placed the order, I wanted to find out if I had a good deal on my purchase. I decided to conduct a google search for the same product item number and discovered that the same product is being sold at another online outlet store for just $14.99. I could not call the Customer Service contact phone number that night to cancel the order because it was after hours. I did cancel the order when responding to the email that I received informing me of the Order and tracking numbers for the item. The following day, I called the Store's Customer Service and was told that because the item had been shipped, I would have to wait to take delivery of the item, ship it back to the store at my expense in addition to which the restocking fee of 15% will be deducted from the purchase price of the item. When I told the Customer Service that I would refuse to accept delivery from the shipping company, the Customer Service told me that 10% shipping cost will be deducted from the purchase price. My conclussion regarding this transaction is that price of product NE 3560 at FactoryOutletStore (800-810-0810)is outrageously high compared with prices of the same product with the same item number being sold by other remington products outlet store. This Store's return policy is very unreasonable, too rigid, too strict, very anti-customer and out-of-date for today's business environment. You can purchase products from this store only if you find the prices of the store's products and its return policy acceptable to you otherwise you do so at your own risk.

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