CoolComputing Logo
Coupons/Deals  ·  New Promo Codes/Coupons  · August 15, 2020 Review + Feedback & Discussion

EBeauty.caYou can write a review for and also view its ratings and comments posted by others.


Read 1 Customer Review for

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average)
How long did it take for you to get a reply from customer service? hour(s)

Posted by Cassidy, Ottawa Canada (9 years ago)

poor customer service and no refund

I had to deal with ebeauty for the last month regarding a refund and after today, I feel that it is important to warn those of you tempted to shop with them.

I have made a return to ebeauty within their 30 day policy and in it's original packaging. It has been more than a month and I still have not received my refund. I called today again. The customer service rep was rude and this was the case too with my previous calls to them. Canada post clearly showed that it was delivered to them. The rep then accused me of having sent it to the wrong place. I said it was impossible because I used the return labels provided. I asked to speak to someone else. I was polite and courteous. I said it was not her; I just needed a second opinion. She disappeared from the line (some music came on). I was not sure what was happening. She eventually came back and said someone will call me back after 3 pm. I did not get any phone calls. I tried calling the number provided in a letter included with my products - customer care at the Shopping Channel. They refused to help and referred me back to ebeauty even though this was the number provided with my ebeauty products. I do not recommend ordering from ebeauty because there were no guarantee and full refund as promised. Most importantly, the customer service is very poor.

  • No pros
  • Cons:
  • Poor customer service
  • no refund as promised
  • Was this review helpful for you?


    Toggle Comment Form

    Canada flag   Review came from Canada.

    Readers Interested in The Above Reviews Also Read

    Readers Also Viewed These Deals

    Submit a review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by You can write a complaint or post a warning about including's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others. You can use bbcodes such as [b] and [i] Rating: 2.0/5(6 votes cast) [1 vote came from reviews] 1 review by users total.
    Your Name:
    I have read and agreed to the Review Posting Agreement.
    Review Title:

    Back to Online Store Reviews Directory or back to top