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Donnay Review + Feedback & Discussion

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Texas Tennis Player reviewer photoPosted by Texas Tennis Player (4 years ago)

Took Money, Never Shipped Order

A couple weeks ago I placed an order for some Donnay tennis strings and overgrips at I heard of Donnay before but never used their products, so thought I'd try them out. I ordered 2 of their hybrid strings and several overgrips. The ecommerce area of the site seemed really out of date, but whatever I made the purchase because I thought this is the official Internet store for a tennis manufacturer, however off-brand it may be.

I actually had forgotten about the order until I was hitting with my wife. It dawned on me that I haven't received the items yet. I called them, nobody picked up, so I left a message. But I never got a call back. Puzzled, I thought perhaps my order never went through because I never got an order confirmation email. So I checked my credit card and low and behold they had charged it right away, the day of my order.

I finally had to file a dispute with my credit card to get my money back. Needless to say I will never order from this company again. What a waste of time. I can't believe there exists an e-commerce company nowadays that:

  1. doesn't send an order confirmation

  2. no email support

  3. does not return phone call

Oh, and guess what- today I got an unsolicited spam email from them.

"his is an advertising message from GlobalTech East Inc. on behalf of XeneCore Corp.

Instant removal with GlobalTech Unsubscribe

GlobalTech East Inc. | PO Box 452 | Island Heights | NJ | 08732

New Jersey | New York"


Bought: strings and grips

Order Date: 2015-12-17

  • the items were cheap
  • Cons:
  • never received the order

  • Customer Contacted Donnay Via:
    (877) 366-6297

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    Wanted to provide an update. I finally got the merchandise yesterday. Interestingly it happened several days after the dispute was filed, coincidence? Still, this is a site that doesn't provide shipping updates in addition to the things I mentioned. If I could revise my score it would be up to 2 out of 5.

    1 person said 'YES'


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