I ordered roller blades from them. Luckily I paid with Paypal. I checked my order to see the status after a few days. It said cancelled. I phoned 5 times to see why? No answer 5 times. I sent several emails , no answer!! I had to go through Paypal to get my money back.AVOID THEM!!!!!!!!!!!!
RIP OFF. I ordered a youth size 10 Bauer 30 skate for my son and a bunch of other gear. They send me an Easton size 10. They don't respond to my e-mails. So I finally call they say they are too busy right now, or I have to speak to the manager who's "not in".
One guy said "well, it's just as good as the Bauer, probably better." Un..be...lievable.
Finally I try to return it and takes many days to get them to send me an RMA number and then I see they charged me a 25% restocking fee for their mistake! Well I learned from mine. Never shop there.
I ordered a 44" Goalie Bag. Advertised as a 44" Goalie Bag and recieved a 38" Hockey Bag.
They expect me to pay for shipping 3 times to get the correct bag when it was their mistake. Oh and the 20% restocking fee on their mistake?
I will not use this company again and anyone else that takes the chance, keep good records and be prepared to wait for any kind of reply. It says 24-48 hours, expect a week.
I could not warn you more strongly to avoid this retailer
I cannot believe how bad this store is. Avoid it at all cost. I placed an order, paid via PayPal with the promise that the goalie pants would arrive in 12 to 14 days. After 30 days I called and said "hey, what's up with my order". They then said I shouldn't have ordered what I did because they don't carry it. I said "what are you talking about, I ordered right from your site by clicking the add-to-cart button and then your company took my money". Then they said, "I guess you want a refund then". They didn't even offer a different product or an apology until I began to complain. I was looking at their site as I talked on the phone with them and I asked if they could courier a similar pair of goalie pants and they said they don't carry anything comparable to what I want, in spite of their site content. I couldn't believe their attitude. I have since seen other reviews that are not
WE tried to buy some hockey gear, after 3 months we called up and they told us 1. They did not actually HAVE the gear and 2. they no longer used the site! And they still could not be bothered to put a redirect to there new site!!!!!!!
If it weren't for the excellent customer service and super quick shipping my son would not have had anything but a stick when hockey started. I drove all over the place looking for gear in our area (outside of Seattle) and this place just does not carry hockey gear! Discount Hockey however, saved me! And when they didnt have a size that I needed, they were immediate with a phone call and an email, within hrs. of my online order placement. They offered an equivalent alternative and then changed my shipping from 3 days to 2 at no extra cost to me. I highly recommened discount hockey.com. Great prices, great service, speedy delivery!
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Review came from Canada.
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