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DERMAdoctor.comYou can write a review for and also view its ratings and comments posted by others.


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Posted by Dawn S, NJ (9 years ago)

I ordered the thernodynamic lotion in January but did not open it until May. The pump did not work. I called the company and requested another pump. Rachel in the Customer Service dept was rude about it, scolding me for the time lapse. She told me a tag would be sent to make an exchange.

Long story short, 6 weeks and 3 phone calls later, still no tag. Rachel answered my 3rd call to the company. She insinuated I was a liar that our first conversation never happened.

She was beyond rude. As I tried to discuss our first conversation she threatened to rescind the offer to exchange!! When I asked to speak to her manager she said she was the manager.

I e-mailed the owner of the company but to date no response. A marketing exec did respond but did not applogize for the nastiness demonstrated by Rachel. (I think she is related to the owner because there is NO OTHER WAY anyone she could get away with this behavior!!)

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