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Claires.com Review + Feedback & Discussion

Claires.comYou can write a review for Claires.com and also view its ratings and comments posted by others.

Treat yourself to anything you desire! From sparkly jewellery and cute scrunchies or stocking up your pencil case Claire's has everything you need. Online only. Exclusions apply.

Read 1 Customer Review for Claires.com.

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Posted by Ilgin (6 years ago)

Sent wrong item twice, didn't issue refund

I ordered pizza studs set earrings style # 60897, quantity 3, order # o246026721, and instead i received minnie double finger rings. Customer service told me to ship it back, and order it again. I ordered the earrings again, order #o247758758, quantity 4 (because i was going to give it to 4 sisters), i received 4 minnie double finger rings again.

I had a question for returning items so I sent an email to customer services. Customer service did not respond to my email, i forwarded my email and asked them to please respond. No reply... It's been two weeks.

So then i shipped 7 minnie double rings that I hadn't ordered back, believe me driving to the post office with my infant son for shipping back a wrong item was painful enough. Anyway, the items were delivered to claires return department 5 business days ago. No word or no credit transaction from claires. Do not spend money on cheaply made products and horrible & unrsponsive customer service.

Side note: I shipped the items with the invoices, 20 days after receiving items, in their original packaging, untouched.

Bought: I ordered style #60897 pizza studs set
First order, quantity 3, order # o246026721
Secon order, i ordered the same model, quantity 4, # o247758758

Order Date: 2013-06-19

Date Received: 2013-06-25

Cons:
  • I received wrong item
  • customer services didn't respond to my emails about returning product. After returning product
  • it's been 5 business days that the items have been delivered to calires return dept
  • no word or refunds
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    Claires.com Rating: 2.1/5 (11 votes cast) [1 vote came from reviews] 1 review by users total.

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