You can User-Submitted Reviews of Canvas People & TestimonialsSort Reviews by: Best Rated or Newest
Posted by Michelle J. (8 years ago)
poor service/ bad canvasI ordered a canvas for my parents 50th wedding anniversary. It arrived a month later, 8 days AFTER the party. I called and left a message - no response. I emailed - no response. Not until my order shipped did I receive an email apologizing for the delay - my canvas had to be redone. This "had to redone" also occurred with my first Canvas People order in dec. 2010, but I didn't mind since it was just for me. Does every canvas have to be redone - or is this an excuse for their recurring delays? I think the latter. After I received the canvas, it looked terrible - washed out, can't see the people, etc. The canvas people should have contacted me to request an alternative photo, or make some sort of other arrangement because it was really bad. I asked for a refund, but I was told to submit another photo and pay shipping and handling on the new canvas! What - is that the 100% satisfaction guarantee? I have formally requested a refund using their form. My other option is to file a dispute with VISA, but we'll see what happens. I'll post the resolution. -Michelle J. Chesapeake, VA order # 135073 Was this review helpful for you? +10 -0
10 out of 10 people said 'YES'  126000Posted by jaejae (7 years ago)
Poor QualityI had no idea I had to put my canvas photos/frames together myself. It all came to me in pieces. Very disappointed. I spent a lot of money and now I have a arts and crafts project to try and perfect. Was this review helpful for you? +8 -1
8 out of 9 people said 'YES' 138240
Posted by Krejaton (8 years ago)
I bought a canvas from them recently and I got it back. Great quality canvas, just too bad IT IS NOT OF THE PICTURE I SENT THEM!!! Just try getting through to their customer service as it is "a message only line". Was this review helpful for you? +7 -1
7 out of 8 people said 'YES' 121820
Posted by Dawn (8 years ago)
I ordered my canvas over a week ago...whenever I check my status it says it has been sent to processing. There is no way to contact a "live" person in customer service. I will not order from them again. On a side note, I order basically the same thing from Shutterfly on the same day and received it 2 days later...I will order from Shutterfly from now on. Buyer Beware! Was this review helpful for you? +6 -0
6 out of 6 people said 'YES' 118010
Posted by Lynn (7 years ago)
Nice promo, ok quality image but...Took advantage of a free 8 x 10 promo (only paid shipping) and while the image transferred to ok quality, the product itself...wrapping of the canvas to the wooden frame its mounted on to is very sloppy job. Would not use their service again. I belong to Costco and they make great quality canvas prints! Pros:Was this review helpful for you? +4 -0
4 out of 4 people said 'YES' 132500
Posted by Pushpinder (7 years ago)
Canvas FrameI recently purchased a framed 8x10 canvas. The cost of frame was $18.95. The frame makes the canvas look dull. I plan to purchase a more suitable frame from one of the local stores. I asked Canvas people if I can return the frame; they have declined to take it back or make a refund. There are not many examples of good internet businesses where a quality and complete satisfaction is not guaranteed. I want to alert all those who plan to have their canvases framed, assure yourself that this is the kind of frame you want as canvaspeople will not take it back. Pros:Was this review helpful for you? +3 -0
3 out of 3 people said 'YES' 137530
Posted by Kelly (8 years ago)
I ordered an 8 x 10 print weeks ago, and have not received it. I was overcharged on my debit card. All attempts to reach a representative by phone on all number options reach voicemail. On leaving messages, I receive no return call. I got an email last week saying my item was shipped, but when I track the package, FedEx has no record of it! I called FedEx, and used both the order number and the tracking number. FedEx has no record of Either! This is a scam, and if I don't get print or a refund this week, I will be contacting the attorney general in both NY and my own state, and would encourage anyone alse with the same issue to do the same! BEWARE! I have received nothing for my payment and been overcharged! Was this review helpful for you? +3 -0
3 out of 3 people said 'YES' 118480
Posted by NewCustomer (9 years ago)
I ordered from this company but never received a receipt with the purcahse and they don't have a phone number listed and they charged me three times the amount while their website said they couldn't process the order. They only respond with an automated e-mail when people complain. Was this review helpful for you? +3 -0
3 out of 3 people said 'YES' 48180
Posted by Shannon (9 years ago)
Just an update from my last posting. Patt in custoimer service was prompt in researching the issue and getting back to me. Within 48 hours of my initial compaint they submitted a new order to be designed and sent to me at no cost. I am very impressed and pleased. Was this review helpful for you? +3 -1
3 out of 4 people said 'YES' 73020
Posted by Amber (9 years ago)
I ordered a canvas almost a month ago and still have not recieved my order. I have tried to call the company several times, only to be promted to leave a message and never recieve a call back. I have left several emails through the customer care link on the website and never get a reply. I will never be ordering from this company again. Was this review helpful for you? +2 -0
2 out of 2 people said 'YES' 42820
Posted by Kelly (6 years ago)
Horrible customer serviceRude staff, horrible picture quality. When I contacted the company, the girl who worked there spoke to me as if I was an idiot and actually tried to argue with me. Seriously? Time to fire all of the idiots who work there that were like her but I have a feeling that is how everyone who works there treats their customers. Trashy employees, trashy company! Steer clear from them if you want a good experience and quality canvases!! Bought: Canvas pictures Order Date: 2013-07-02 Date Received: 2013-07-18 Was this review helpful for you? +1 -0
Toggle Comment Form
What telephone number did you use to speak to someone. I can't get the 1 855 624 1111. Got an out of order or busy signal.
1 person said 'YES' 156520
Posted by Brittany (6 years ago) Rude service, disrespectfulRude, unhelpful, website issues, blames customers for their company issues, no communication Bought: Canvas pictures Order Date: 2013-05-27 Date Received: 2013-06-11 Pros:Was this review helpful for you? +1 -0
1 person said 'YES' 155670
Posted by Benjamin Gear (3 months ago)
No one to talk toMy package has been lost and while following the tracking information given I’ve physically gone to its last stated location (my local post office) and they are saying they never received the package(s). With the tracking numbers provided they cannot locate the package(s) bc when the transfer of possession happens a new tracking number that coincides with that specific post office should be generated. I called UPS and they are saying they gave it to the post office but have no new tracking information...AND they can’t begin an investigation because the sender (CANVASPEOPLE) has to open said investigation. BUT you all have no direct contact and so while my money is gone and my package is lost, I have no one resolving my issue. This is not okay and will do all I can to make it very known that this is how business is conducted with your company. This is VERY not right. Order Date: 2018-12-21 Pros:
Was this review helpful for you? +0 -0
170090
Posted by Kelly Ralston (4 years ago) THE CANVAS PEOPLE= AWFUL, DO NOT ORDER FROM HEREWorst company I have ever dealt with. Two weeks ago I placed an order, they never processed the order, never called or sent an email to tell me there was a problem. I have emailed SEVERAL times and can not get a resolution. They flat out lied and said they sent an email to tell me they were not processing my order. I asked for that email, which they are unable to produce. There is no telephone number to contact anyone there. I have asked for them to correct the issue and have my items overnighted. They refuse to take any responsibility or correct the issue. They STILL have not processed my order and they are just keeping my money. DO NOT ORDER FROM THIS PLACE. Just Terrible. Was this review helpful for you? +1 -1
1 out of 2 people said 'YES' 164220
Posted by Sheryl (7 years ago)
Overcharged me too!I should have read the reviews. I used a coupon online and although it was accepted online, they didn't honor it when they charged my card. Was this review helpful for you? +0 -0
141780
Posted by Felicia (8 years ago)
I had a great experience with Canvas People. My son is an artist. I had one of his sketches put on canvas. It came out wonderfully. The colors were vivid and there were no imperfections in the canvas. Shipment was fast. No problems whatsoever. I'll definitely purchase from them again! Was this review helpful for you? +0 -0
107850
Posted by Dawn (9 years ago)
I have ordered from this company in the past. One canvas had a defect in the printing. I notified the company by email, got a prompt response, and was sent a replacement canvas. In addition, I got to keep the defected canvas (it was only noticable if you looked closely..I gave it to my mother-in-law). I had a good experience with this company. Was this review helpful for you? +0 -1
1 person said 'NO' 45620
Posted by Michelle (7 years ago)
Very SatisfiedI ordered a canvas using a photo I took with my phone and added my own effects to it. After reading the negative reviews, I was hesitant to spend any money with Canvas People. However, I had a coupon for a free canvas and just had to pay shipping, so I took the risk. I'm glad I did. The canvas looks exactly like the photo, and the colors came out great. The entire process was very quick as well. The canvas was delivered only 8 days after I ordered it. I would definitely use Canvas People again, but only if I had another coupon. Their quality is great, but I've seen other places that have lower prices (although I haven't tried anywhere else to see how the quality compares). Overall, I love the canvas, and I get compliments on it from everyone that sees it. Pros:Was this review helpful for you? +0 -2
2 out of 2 people said 'NO' 143550
Posted by Kim (6 years ago) Beautiful canvas of my Grandchildren!I received this from my daughter for Xmas. It was amazing. It looked just like the photo, or better. It was 16x20. I've heard so many great things about Canvas People. I'm really pleased. I'm planning to do the same pic for my daughter, she loved it. Waiting for a special. I was surprised to hear some negative posts about quality of the canvas. Can't wait to get my next one!! Pros:Was this review helpful for you? +0 -3
3 out of 3 people said 'NO' 149360
| |||||
