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Callture Review + Feedback & Discussion

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Read 5 Customer Reviews for Callture.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 7 people rated the prices offered by the store a score of 8.34
How long did it take for you to get a reply from customer service? - 2 hours on average experienced by 7 people hour(s)

User-Submitted Reviews of Callture & Testimonials

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Posted by Barbara (2 months ago)

Best Phone system

I have been using this system for 7 years. It's affordable and user friendly. I am using around 10 extensions and the email voicemail. Very reliable. I totally recommend this company. I have called customer service twice in 7 years and each time the issue was resolved quickly.

Bought: Toll Free number and phone extensions

Order Date: 2015-10-10

Date Received: 2015-10-14

  • Pro quick and easy

  • Customer Contacted Callture Via:
    (844) 300-7026

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    Posted by Matt Cianfarani (3 months ago)

    Amazing Service & Price!

    Callture has easily been the best VOIP provider I have ever used. From the ease of setup, excellent support and price I an absolutely happy with them. I recommend any business looking for a VOIP solution to call them!

    We currently run a Hosted PBX service with ~15 lines and process thousands of minutes per month through the system. Six months into our service we have had zero downtime or call clarity issues!

    Bought: Hosted PBX

    Order Date: 2019-04-01

    Date Received: 2019-04-15

  • Price
  • Customer Service
  • Call Quality
  • reliability
  • Cons:
  • Portal could be refreshed
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    1 person said 'NO'


    Posted by charles mcdonald (3 years ago)

    Worst Company EVER, Terrible customer service an they will steal

    Worst company i ever dealt with in my life. There features are confusing and not user friendly. I called to cancel my account in October and was assured it was cancelled, They tired to debit my account 8 times after that between November and January and ran overdrafts fees on me close to $300. In between those attempted debits i called AGIN and ask why my account was not cancelled and they told me they had no record of me cancelling the account. OI told them to cancel the account again and after that they still tried to debit my account. Stay away from this morons, they are the worse of the worse.

    Bought: 800 number

    Order Date: 2016-10-04

    Date Received: 2017-01-03

  • none
  • Cons:
  • terrible all around
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    1 person said 'YES'


    Posted by Jim Carleton (5 years ago)

    What Customer Service???

    We switched from another provider to Callture and after 3 frustrating weeks of calls not connecting to our operators we are switching to another carrier. I called their tech line almost daily and had multiple times when the line finally went dead after ringing for a long time (and this was during their posted business hours!) When someone finally answered the Tech line they were not able to find out why calls were listed as answered by our operators when the operator's phone never rang. I would not recommend their service to anyone. I have no idea how much business we lost.

    Bought: Enhanced Toll Free

    Order Date: 2014-11-17

    Date Received: 2014-11-25

  • It never worked so nothing positive
  • Cons:
  • Hard to talk to Customer service/Technical help.
  • I lost business due to missed calls.
  • Extra time spent to track down calls and calling customers back.

  • Customer Contacted Callture Via:
    (888) 683-5226

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    6 out of 7 people said 'YES'


    Posted by Lokesh (7 years ago)

    Pathetics services

    I am not receiving calls on my any of xlite connections. Once a day i always face thsi kind of issue that calls automatically stops ringing in between. I called so many times no one is talking properly they disconnect the calls in between the conversation cannot provide any kind of solution. your services are really pathetical and not at all professional. Neither any of our executive has a way to talk to your customers. I think we pay you the money and from our money you pay the salaries. Jenny was the last executive i talked to and she was happy in cancelling my account. Its better you should hire new and good employees. I want my problem to be fixed. Either you do not have good employees or your services are really really very poor.

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    9 out of 10 people said 'YES'

    India flag   Review came from India.

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    Callture Rating: 3.2/5 (29 votes cast) [5 votes came from reviews] 5 reviews by users total.

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