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BuyTheCase.netYou can write a review for and also view its ratings and comments posted by others.


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Posted by roy wong (10 years ago)

Buythecase appears to be a legitimate business that sells cases wholesale. However, they hide behind this patina and actually have extremely poor follow-through on orders and terrible customer service. If you check on BBB, you will see that most of the complaints are "administratively closed," i.e. the customer was never satisfied but the BBB couldn't make the parties agree.

Anyway, some of the more annoying things about are:

  1. high shipping fees, including return shipping fees on exchanges/returns no matter who is at "fault" - compare this to LLBean or amazon or legitimate businesses that care about their customers

  2. restocking fees on all items, no matter how ludicrous it is (how much does it cost to put a case of paper towels back on the shelf??)

  3. too little information, and ill-informed salespeople if you call, re. exactly what is in the box

  4. careless packing with too little protective material

  5. slow order processing and shipping (but you better believe they charge your card immediately)

  6. rude customer service personnel if you are so unlucky as to need to contact them (by phone or email)

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