Bradford Exchange Review + Feedback & Discussion

Posted by Edward J. Cenzon (10 years ago)

Help! I ordered Coins of the Wild West Buckle Collection On Aug.27,2010.,Order #940000026600. I have received notice from you that the item has now arrived at its destination. However, It is now Sept.23 and I have yet to see the merchandise. Pls. put oa tracer on my order because if I do not receive it soon, I have to cancel my order which has already been paid. Pls.ionform me asap thru email. My address is [email protected]

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Posted by Ruben (1 decade ago)

Collectiblestoday.com

What kind of crappy customer service do they run over there??? I have called several times and e-mailed regarding the status of my order. It was guaranteed to get here by Mother’s Day yet their website tells me that it is due around June 20th?!?!?!?! Their customer service people are of no use since they tell me it will ship but their website says otherwise. And don’t get me started on you automated e-mail responses, what a joke. The gal I spoke to yesterday (Friday) said she couldn’t give me a tracking number and that technically you could still ship on Saturday since Mother’s Day is on Sunday. Well that’s the same as me saying I can technically shove an elephant up their ass, but it is highly unlikely. But here’s the kicker: she tells me to call today, Saturday! I asked her if she was sure since their hours show otherwise. She said yes and that is the only way to get a tracking number and verify that it has shipped. I called and guess what? They're closed. They expect me to wait on blind faith? Get real …

Ruben

El Paso, TX

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