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BookRenter.comYou can write a review for and also view its ratings and comments posted by others.


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User-Submitted Reviews of & Testimonials

Posted by Rena Norvell (9 years ago)

I just rented one of my books from and one from Chegg. My tracking number (for has never worked. It is now a week after they told me it shipped; I still don't have my book and they tell me my guaranteed delivery date is still a week and a half away!!!! By the way, I got my rented book from yesterday. I am not at all happy with bookrenter. I think bookrenter used to use UPS shipping; but as of Jan., 2011 bookrenter is now using US Postal Service. I don't know if that is part of the problem; but my classes have already started and I am screwed without my textbook. Just thought I would add my 2 cents worth! My name is Rena N., I live in Denver, Colo. and my order # ends in ED6D The prices for Chegg and bookrenter were comparable and I did like saving over buying my textbooks. My rentals were around $70. each, with new prices ranging from $120 to $180.

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Posted by unhappy customer (7 years ago)


HORRIBLE CUSTOMER SERVICE!! THIS IS MY FIRST AND LAST TIME RENTING FROM THIS PLACE. I ordered at book at 3:00 AM CST and at 2pm, I called to cancel. They told me it was too late and my book had already been shipped. Liars! I'm sure they are probably just waiting for my 21 day grace period to pass so that I can not receive full refund on this book. I dropped my class and just want to cancel my order. I will challenge the charges with my bank if I have too. Horrible company and I will spread the word!

  • low prices
  • Cons:
  • Horrible customer service
  • horrible refund process
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    1 person said 'YES'


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