I placed an order the first week of November and because of hurricane Sandy the order was delayed. I expected there would be a delay but I was hoping that after a reasonable amount of time I would at least receive some notification regarding the status of my purchase especially since the payment went through immediately. 3 weeks later I finally received my package and though it was ok I decided to return it. It took nearly a week to get a hold of anyone to get the RA# that they require you to get before returning anything and keep in mind you only have 10 days, not 10 business days but 10 days to return your item for a full refund. Finally I got the RA# and shipped it back per their instructions, the item was signed as received on 11/27. I still have not received my credit. I tried several times to contact customer service and it wasn't until 12/12 after several emails that I rec'd a response stating a credit had been initiated on 12/9. I was told it would take 5 days to credit, as of 12/20 I still have not received my credit nor have I been able to get a hold of customer service to find out why. Their website still indicates they are having difficulties with their phone lines but c'mon, it's been nearly a month and I have not received my credit. I will never do business with Birkat Elyon again.
Pros:
Product ordered was pretty
Cons:
Customer service is slow to respond to e-mail or telephone calls. It has taken many attempts on several different occasions to get any response
We purchased an engagement ring and two wedding bands. The engagement ring is a smaller stone size that I requested and was absolutely beautiful. However it is now 2 years since the purchase and I am very disappointed. I do not wear my rings when doing any kind of dirty work, (cleaning, gardening, painting, anything with chemicals, etc.) and have now noticed a small chip on the edge and scratches. I must note that they are not noticeable to others but when I clean the ring and look at it, I notice it. Very disturbing. What will this ring look like in 5 years, 10 years, etc. I also question that this maybe a sample and not the real product the company sells.
In addition I have contacted Rebecca Daniels several times during the first 6 months requesting a copy of the invoice for the first wedding band and engagement ring. In the process of moving out of state, retiring, and getting married this paper work was misplaced. I was not able to obtain this paperwork.
Bought: DR2154W wedding bands
Engagement ring princess cut (do not have paperwork)
I ordered this online, it arrived within 3 weeks, came across the boarder to Canada without delay or duties (maybe I got lucky?).
I see a number of poor reviews here, but that was deinitley not my experience. The ring looks even better than on the website - nice design and beautiful looking stones. I suggest keeping the stone size reasonable (under 2 ct) if you don't want it to look unbelievable! :-)
I was due a 10% discount and never received it after several texts to Rebecca. I thought it was just because her father was ill but I see others have had the same problem with her. Good news is that the ring is stunning in platinum.
These folks continued to work in a building with only a little power to get orders out while their city was blasted by a HURRICANE folks.
Are you offering any comments on the quality of the product? I'll wait while they get back on their feet-and pray they do...from what I read-there IS NO problem with the amazing beauty. Correct?
It's a shame that this Site is promoting a Long out of date special offer but the merchant's cz jewelry is still a fantastic bargain compared to diamond equivalents. Recommended!
Phenom!!!!my 1st ring beyond beautiful!!!My soon to be ordered 2nd ring; I am sure will be lovely too. Perfect customer service from Rebecca; no where else like it in the USA!!!! LESS expensive than a Florida store with some of the Birkat Elyon products!
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147030
Review came from Canada.
