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Posted by Karen (8 years ago)

Disgusting customer service from Bionaire.

Having recently purchased a Bionaire BPH1520 Micathermic Panel Heater radiator 1500W that ceased to work within a week. I followed the companies manual regarding possible overheat protection secondary fuse, and rang Bionaires Customer service. The person that answered the phone was disinterested, rude and dismissive declaring that the item was a second or a refurbished product even though the product was bought as new. After he hung up on me I called back and got the same 'customer service' (I use the term lightly!) person, I asked to speak to a supervisor and after he was once again rude and arrogant to me, not even allowing me to ask the questions I needed to ask, he promptly stated 'I can't be bothered with that, I have other calls to answer' and hung up again. I have sent an email to Bionaires office about his attitude and lack of any customer service skills. I doubt I will get a reply if he is the only customer service rep that they have. Utterly disgusted with the way i've been treated over what is possibly an internal fuse that needs replacing, that Bionaires manual states to 'Call their customer service' Do not expect any sort of warranty on bionaire's products as they obviously do not stand by their products.

  • To all intents and purposes this heater is fantastic and economical
  • Cons:
  • Really should last longer than a week
  • and internal fuse should be something a consumer can replace.
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    Posted by Naomi (2 years ago)


    Why do the manual say to call your 1800# for a replacement fuse and you don't carry them? Iam on a set income and don't have money to be another fan. Are keep calling you every 3 weeks like the customer service representatives told me to do for another fan. It's hot now!!!!

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