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BiggerBooks Review + Feedback & Discussion

BiggerBooksYou can write a review for BiggerBooks and also view its ratings and comments posted by others.You can also see the latest coupons or promos currently available.

Read 4 Customer Reviews for BiggerBooks.

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User-Submitted Reviews of BiggerBooks & Testimonials

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Posted by Robin (7 years ago)

Order Canceled - Charged My Card

If I could choose 0 stars, I would have.

I ordered a textbook for my daughter and the ordering process was simple and price was good. My card was charged immediately, although their site says they do not charge until shipment.

We expected the book to arrive yesterday, but today I got an email saying: On your recent order we have been unable to locate a supplier for one of your items. The following item has been cancelled from your order:.....

They gave me a coupon code for $3 off another order. Gee, Thanks.

So I called the 800 number for customer service to make sure I would get my money returned - they kept me on hold for 14 minutes. When the woman finally did answer, her response was I "should get it back in 2 - 10 business days, sometimes it gets done in 24 hours but usually takes longer".

I think this is a ridiculous way to do business. Now school has started, she has no book, and my money is tied up. Not a happy mom :(

  • Order process was simple
  • price was good
  • Cons:
  • Charged my card before shipping
  • canceled order because they could not locate a supplier
  • will take 2-10 business days to get refund
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    Posted by R.Wood (7 years ago)

    Wrong book, No Customer Service response

    I ordered a Biology book and they sent the International version even though that isn't what their website listed. I emailed them several times and haven't heard a response. BAD or NO customer service! Be careful dealing with this company.

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    Posted by BookieWorm (1 decade ago)

    I got about 5 books from BiggerBooks and I can't get away, I just ordered 10 more!!!

    I just love reading and this place has all the classics for crazy prices.

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    Posted by Debby (1 decade ago)

    I would rate them 0

    I ordered a book on 8/24 and today is 9/22 and I still have not received the book.

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    Biggerbooks Rating: 3.0/5 (24 votes cast) [2 votes came from reviews] 4 reviews by users total.

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