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BatteriesPlus.com Review + Feedback & Discussion

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Read 33 Customer Reviews for BatteriesPlus.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 18 people rated the prices offered by the store a score of 5.97
How long did it take for you to get a reply from customer service? - 25.06 hours on average experienced by 18 people hour(s)

User-Submitted Reviews of BatteriesPlus.com & Testimonials

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Posted by Rose (7 months ago)

Great Service

I find myself stopping into the store in St. Augustine, Fl. for all my battery and bulb purchases. Better service than the big box stores. Michael is always courteous and answers all the questions I might have. I find myself buying lots of batteries these days for toys for my grandkids and they always run a good sale price on good quality batteries.

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7 out of 7 people said 'YES'

170390

Posted by Corinne (4 months ago)

Fob battery replacement

The service man at the Batteries & Bulbs Concord NH store was exceptional! I thought I would have to spend over $200 for a new fob but it was fixed and a new battery installed for $8.99! I recommend this store to everyone who is having problems with their fob! I would have even paid for $19.99 installation fee!

Bought: KITFOB SMCCR2032B

Order Date: 2019-05-30

Date Received: 2019-05-30

Pros:
  • Excellent price
  • knowledge and service!

  • Customer Contacted BatteriesPlus.com Via:
    (603) 333-2915

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    4 out of 4 people said 'YES'

    170950

    Posted by carl planicka (2 days ago)

    security

    MY SHOPPING EXPERIENCE WAS GREAT. THE ONLY PROBLEM I HAVE IS WITH YOU RECEIPT.

    WHY,IN THIS DAY OR HACKING AND THE NEED FOR EXTRA SECURITY, WOULD YOU PRINT OUT MY SIGNITURE ON MY RECEIPT

    RECEIPTS ARE OFTEN LOST OR THROWN AWAY, BUT NOT YOURS. NOW EVERY CUSTOMER BUYING FROM YOU HAS TO SHRED YOUR RECEIPT.

    Bought: SMMCCR1632-2

    Order Date: 2019-10-12

    Date Received: 2019-10-12

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    171730

    Posted by Rick Medley (3 days ago)

    Retired

    I worked with kmorton2 on a couple of problemsi had with my cell phone, he did a Great job!Reparied my phone in a very short time, answered All my questions, While I was waiting.i was walking and looking at the various products on the shelves.Iwas impressed not only by the inventory you carry but also the cleanliness of the store.The employees were polite and professional.I will return and tell All my friends about Batteries +Bulbs in Wichita,Kansas.Thank You!

    Bought: RIS10216,10339 and REP12390

    Pros:
  • Very Good
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    171720

    Posted by Frank Scott (4 days ago)

    Excellent first time experience!

    Code NRQSK7RMWT

    10/11/2019. 3:43 PM

    394-02

    J Monteil

    This was my FIRST time to go to BATTERIES+BULBS.

    The store is located in Belton, MO. My service rep was Joe, and he was FANTASTIC. I needed help with my Norelco razor which is no longer available in this model. Joe spent a great deal of time and patience in taking the razor apart, replacing the battery and skillfully putting it back together as I waited. It took almost an hour, but Joe stuck with it. I left the store with a razor that worked and was a very satisfied customer! I will certainly refer others to this store. Joe is a genuine asset to your company and a total professional.

    Sincerely, Frank Scott, Pleasant Hill, MO

    Bought: Phillips Norelco Razor

    Pros:
  • EXCELLENT Customer Service. Very friendly representative. Determined to fix issue.
  • Cons:
  • NONE WHATSOEVER!
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    171710

    Posted by Marcos (3 weeks ago)

    Customer service review for Will from Crystal Lake, Illinois.

    So my Boss tells me about this store in Crystal Lake, Illinois called Batteries Plus Bulbs and an employee named Will greets me. I explain to him that my phone screen was completely broken and that the phone still works. He checks it out explains to me what will happen and what also might be a future problem with the phone. Long story short Will is the best salesman I’ve met.

    Bought: I phone screen and Battery

    Order Date: 2019-09-24

    Date Received: 2019-09-25

    Pros:
  • Phone looks brand new.
  • Cons:
  • None.
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    171610

    Posted by Herb Hayde (3 weeks ago)

    Best Customer Service

    Needed a new key fob replacement and went to store in Farmington Hills, MI. Chris Mast, Mgr. waited on us after another careless employee almost caused me to leave because of his insulting manner. Chris Mast took absolute care to be certain key would be cut correctly, checked results for complete confidence. I would go to Chris in a heart beat for any Batteries Plus product because I feel comfortable purchasing from him. Thanks for the great service

    Bought: Key fob for Buick, cut to match original

    Order Date: 2019-09-20

    Date Received: 2019-09-20

    Pros:
  • Terrific checking to be certain on cut
  • Great job cutting
  • Confidence with follow up checking result
  • treated like I was their best customer.
  • Cons:
  • Second employee needs customer service training
  • Talks down and demands customer sign waiver on having customer supplied key fob
  • Does not know how to use the word please
  • Told him I would sign
  • but not until he was pleasant and said please
  • He Parked Batteries Plus truck in handicap spot partially so I could not and had to park in adjacent parking space
  • This employee needs a lot of training.

  • Customer Contacted BatteriesPlus.com Via:
    (248) 737-9140

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    171580

    Posted by j dusini (4 weeks ago)

    great service in vista

    the owner was very helpful in choosing a battery tender and installing it in my car. I picked it up at the store and paid with my credit card. He spent time with me to give information about the battery tender and how to use it. this was at the vista store. thank you for great service there.

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    171520

    Posted by Carl Taylor (1 month ago)

    Needed battery for security gate

    I was greeted right away by the clerk, Carl, who was very pleasant and new exactly which battery I needed and also told me of the sale going on of the AA batteries. Good deal! I purchased a package of them.

    Bought: 12 V Lead Dura 12-7F, SLA 12- 7F and
    RAYALAA-CP 1.5V Alakaline

    Order Date: 2019-09-10

    Date Received: 2019-09-10

    Pros:
  • Love it!
  • Cons:
  • None
  • so far!
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    171450

    Posted by Patrick Busby (2 months ago)

    LJJX4X2T0X

    I just left the Bozeman Store after purchasing a new battery for my pick-up which they installed as well plus a new cell phone cover, Better than great courteous service. They were busy but greeted you when you walked in and took the best care when it was my turn. Thanks for the customer service. PB

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    171350

    Posted by Linda Stalcup (2 months ago)

    price w/ discounts code YTX237UHKS

    I recently purchased some SONY lr41 batteries from "Batteries + Bulbs" store #754.I happened to be in the area, so I stopped in. I was initially told the batteries were $4.99ea. When I expressed my disbelief at the price, the sales clerk said "let me see what I can do for you." I was then told the new price of $3.45ea., which I paid. I did not have a good feeling about this, so when I got home I went on line, (which I should have done to begin with), and the same exact SONY battery was listed for $1.50ea. I really feel you are the highest priced retailer for batteries in the area, or your employees are making AWESOME commissions!! Regardless, I won't be shopping with your company again.

    Bought: SLVROX 1.5V watch battery B392/384.TS SONY

    Order Date: 2019-08-26

    Date Received: 2019-08-26

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    171340

    Posted by Daniel Edgerton (2 months ago)

    Good service

    I had trouble getting on this website after my last visit so I’m going to say that last time I thought I just got lucky going on the right day. It’s rare these days to get the customer service you find in this store on malabar rd location. John came out both times in the heat with a meter getting his hands dirty helping me get to my motorcycle battery not excepting a tip with a smile! I’m a customer who won’t look elsewhere regardless of other stores temporary sales.

    Bought: Change the battery

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    171300

    Posted by b. y. brown (2 months ago)

    positive

    excellent service from store #077 with help getting a battery replacement order for my cellphone. It arrived before date indicated and they called me to let me know. In less then 30 min. it was installed. Most helpful were employees Jeff and Mark who were so courteous to me. i will continue to use batteries plus for my needs in the future!

    Bought: DRC50234, 3.8V BLP-1520-3, CEL-XT1626 Cellphone battery

    Order Date: 2019-08-13

    Date Received: 2019-08-15

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    171280

    Posted by Sue Doers (2 months ago)

    Thank you

    On 7/30/2019 I went to the Fond du Lac WI

    store and I was helped by the manager.

    I think his name was Dion.

    He went above and beyond for service.

    I want to say a thank you to him. I needed a battery for my car key fob. The first one didn't work so he kept trying until the problem was solved. Many thanks

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    171230

    Posted by J Young (2 months ago)

    Customer service

    Generally the customer service is pretty good but not today's visit at store #431 in Upper Marlboro,MD on 8.2.19 at 10:15 am. The sales associate was rude and insulting in response to my question about pricing for a watch battery replacement. His immediate response was unnecessarily defensive as if I were attacking his experience and skills. He became very loud and I asked him to chill out. He told me "no, you chill out". The whole experience was not what I was expecting and really caught me off guard.

    If another associate had not already started the service on my watch, I would have left the store. He was also very rude to the next customer who came in after me. Very poor customer service. Can't do the feedback survey, system won't take code printed on receipt. How convenient....

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    171200

    Posted by Larry Shelton (2 months ago)

    Excellent Customer Service and Quality Products

    We always use Batteries+ Bulbs in Tyler, Texas and have for several years. On this visit, we needed a replacement battery for our Lexus SUV. SHANE CLOUD greeted us on arrival and explained the warranties & prices on the batteries made for our auto. He was very knowledgeable & courteous and had us on our way in 15 minutes. Can’t beat this store and Shane’s knowledge of their products.

    Bought: SL124FAGMDP
    12V 24F AGM60
    SL124FAGMDP, G-24F

    Pros:
  • 60 month replacement warranty @ any BatteriesPlus Dealership
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    171170

    Posted by Jack Hoseman (3 months ago)

    unlimited watch batteries deal not wanted

    stopped in at store 890 for a watch battery and was sold a deal for unlimited batteries. after paying for this i learned it was only for that one watch and none of my others.I'm hard of hearing and i misunderstood the salesperson. i do not want this deal as it will take too long of a time to use it. i want to cancel , i will pay just for the one battery and please cancel this deal. not the co. fault i am hard of hearing and misunderstood the salesperson. please advise

    Bought: watch battery replace

    Order Date: 2019-07-19

    Date Received: 2019-07-07

    Pros:
  • good service matching my battery
  • Cons:
  • no problem with staff
  • my fault lost a lot of my hearing in the army
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    171120

    Posted by j habermann (3 months ago)

    great service

    had a very positive experience at batteries plus in st point on Wednesday, july 17. needed a battery for my Volvo car fob. the young man who helped me was very much fun, with a great sense of humor. took time to interact with this old lady. loved it there. will definitely stop again.

    Bought: battery for car fob

    Date Received: 2019-07-17

    Pros:
  • very very good service.
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    171110

    Posted by Chase from WVC UT (4 months ago)

    Review of Brent M.

    Brent is an Extremely well knowledged, Friendly, and Helpful Salesman. I shop at the West Valley UT. Store Every Time I need Phone, Laptop, and even Hotspot Batterys. Brent Educated me on their X2 Car Batteries. Next time I need one. I'm taking to Brent. Thanks!!

    Order Date: 2019-06-15

    Date Received: 2019-06-15

    Pros:
  • Great Service. Great prices.
  • Cons:
  • None
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    170940

    Posted by Lynn D (4 months ago)

    Great Service

    code: 4RDOX87Q9U

    The customer service was excellent.

    Mason was so helpful.

    I have used this store in the past and will keep using them.

    I had to have my phone battery for my android replaced. It only took 2 1/2 hours, fantastic!

    Recommendation is High!

    Bought: Battery DRC50105

    Order Date: 2019-06-13

    Date Received: 2019-06-13

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    170920

    Posted by Annette Mingoia (4 months ago)

    Batteries+Bulbs

    I’m new to visit this store , I had a problem so I went to Verizon, they sent me to Batteries+Bulbs store, the store was busy, but someone asked if I need help and of course I did, the were very helpful, seeing I had know idea what type of Battery I need for my cell phone. I would recommend this place to everyone, the are very helpful and fast. Then even helped me with the door seeing I use a walker and it also hard to open doors with using a walker. The very kind gentleman that helped me also open the door for me. I would give it a five star rating!

    Bought: CEL11673

    Date Received: 2019-06-05

    Pros:
  • Great service
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    170860

    Posted by Patrice (5 months ago)

    Brookfield,Wi store on Bluemound

    I came for a car battery replacement,it was raining very hard and cold. Matt was so helpful and did the job with a smile. It's those kind of employees that keep people coming back. Such great service, I was there only about 20 min.Also the price for the battery was a savings.

    Bought: Delta 12v 25 flooded 24 526mf 25-60 sl125

    Date Received: 2019-05-24

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    170780

    Posted by caroline hannold (5 months ago)

    Fantastic Service at the Turnersville, NJ

    I use the Turnersville, N.J. store for our cell phone battery replacements and any other phone problems that we may have. It has always been a pleasure dealing with the young men and women at the store. They are knowledgeable and patient towards me. The suggestions that are made are always good ones. Thank you.

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    170670

    Posted by Larry (6 months ago)

    New Scam

    Recently I needed a watch battery. My watch is 35 yrs.old. I have bought several batteries at Batteries Plus. This time I was told you have to purchase their Watch Kit. I was charged 15.81. With this I get unlimited batteries. For that I can buy a new watch. This is a scam and one should be told about this before they charge you. I'll find another battery vender.

    Bought: 1.5V Silver Oxide SMC364, B364.TS Sony

    Order Date: 2019-04-19

    Date Received: 2019-04-19

    Pros:
  • Unlimited batteries on a 35 yr.old watch

    P13723854
  • Cons:
  • It cost me $15.81 again on a 35 yr. old watch

  • Customer Contacted BatteriesPlus.com Via:
    (608) 782-7340

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    A watch for $15.81? This is a disposable watch right?

    170600

    Posted by Teena Mitchell (6 months ago)

    Excellent Service

    I have been going to the store at 6365 Mayfield Rd., in Mayfield Hts., Ohio for years. I have always been greeted with a smile and kind words. I have always received excellent service, especially by Allen and Fred. The prices, also , were lower than the "Big Box Stores, those reading this review try it out, you won't be sorry.

    Bought: DANAA-800, SMCCR2032B, UL14500SL-2P

    Order Date: 0004-04-19

    Date Received: 0004-05-19

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    170530

    Posted by Larry Suderman (6 months ago)

    Knowledge of batteries competitive pricing and excellent service.

    My career included thirty years in banking and over ten years analyzing government and businesses of all types. I am very impressed with this business. I have sleep apnea and I will be purchasing the battery for use in my CPAP machine away from my resident this summer. His knowledge and discounts when purchased this June.

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    170510

    Posted by Marv (7 months ago)

    Batteries

    Outstanding service and prices!! Willy meets me at the door and asks my needs, and then points out the cheapest, quality way to meet those needs. You can't beat these guys. I recommend to all. Thanks to Mike, Willy and the guys.

    Bought: RAY824-30PPFUS,DURMN1300B4,RAY815-30PPFUS

    Order Date: 2019-03-25

    Date Received: 2019-03-25

    Pros:
  • great price
  • quality
  • service
  • Cons:
  • none

  • Customer Contacted BatteriesPlus.com Via:
    7017210752
    [email protected]

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    170460

    Posted by Jeffrey (8 months ago)

    Festoon Bulbs

    Went into the Sebring,Fl store today looking for a specialty bulb for my RV and JKiechen knew exactly what I was looking for and he was very helpful and knowledgeable. He got the bulb for me and I was on my way

    Bought: Festoon Bulbs

    Order Date: 2019-02-13

    Date Received: 2019-02-13

    Pros:
  • Fast friendly Service
  • Cons:
  • None

  • Customer Contacted BatteriesPlus.com Via:
    [email protected]

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    170320

    Posted by Hugh McTeague (8 months ago)

    Ecelent service

    I brought a wine decorker to have the batterys changed. The clerk said I could pick it up tomorrow because he had other work. I told him I live 30 miles away from the store and could he get it today. He said" O I will put yours ahead of the other jobs" I got the decorker back in a couple of hours. That is excellent service.Code #xd6x5k5gxp

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    170270

    Posted by Barbara Kelly (10 months ago)

    Positive Visit

    I visited your facility in Wichita, KS on December 28, 2018. I was immediately welcomed by Darren Holmes who helped with my purchase and explained various store options and benefits. You certainly have chosen a person who is friendly, customer oriented and who, obviously, likes his job. He went beyond the norm to give good customer satisfaction. I will certainly return to this store for other products or services as needed.

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    170050

    Posted by Pete Gomez (11 months ago)

    Great store!

    My KIA Optima key fob went dead so to try to save some cash visited the store in Sebring, Florida. Greeted with smile and how can I help. In less than 20 minutes on my way home with a key fob back in action; great store with great employees.

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    169850

    Posted by toshio (1 decade ago)

    i bought some petsafe batteries for my dog's bark collar, my camcoder and some rayovac double a batteries. i think i got a good deal on them plus got free shipping too. thx batteriesplus.

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    17040

    Posted by dillon photo (1 decade ago)

    hi we heard about you from a friend. can you tell us if you have a battery Model pv 20-

    12v 2.0ah for pansonic lc -sb 122n4 and how much and how long it would take to get this. thank you dillon photo express. [email protected]

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    5100

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    Batteriesplus.com Rating: 3.9/5 (61 votes cast) [27 votes came from reviews] 33 reviews by users total.

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