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Zulily Review + Feedback & Discussion

ZulilyYou can write a review for Zulily and also view its ratings and comments posted by others.

Read 41 Customer Reviews for Zulily.

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User-Submitted Reviews of Zulily & Testimonials

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Posted by Shannon (7 years ago)

Bad Customer Service & Business Practices

I placed an order over Thanksgiving weekend. I ordered six items and as of today only one has shipped. I was then told yesterday that one of the items I ordered for my daughter for Christmas is not coming because they do not have any left. They so kindly offered me a $10 Credit. I will not be shopping with them again so if anyone wants the credit, just let me know.

Pros:
  • Nothing
  • Cons:
  • Shipping.
    Order #3004063>>
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    Would love to have the credit code to get something for my granddaughter. ! Thanks so much! ;-) Sharon

    4 out of 4 people said 'YES'

    133570

    Posted by Jodi Carlsen (7 years ago)

    Slow

    Shipping takes WAYYYY too long. There are blogs and complaints all over the internet, dating back to 2008!!!From now on, I will just buy local and ship from here.

    Pros:
  • Order #500287615Oct 27
  • 2011 | $52.93No Pros. Have not received my merchandise yet- this is NO WAY TO RUN A BUSINESS!!!
  • Cons:
  • Slow shipping
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    The shipping is ridiculous. I placed an order over Thanksgiving weekend. I ordered six items and only one has shipped. I was just told yesterday that one of the items o bought for my daughter won't be coming but they so kindly gave me a $10 credit. I will never shop with them again.

    4 out of 4 people said 'YES'

    132750

    Posted by Michele (7 years ago)

    The selection on this site is nice, but like most of the other reviewers on here, I agree that the shipping is ridiculous. I ordered one item a while back (luckily months before my daughter's birthday that the gift was for) and it came in about 10 days. So I had no idea that they usually have such long shipping delays. But I ordered a maternity dress more than 10 days ago and it still hasn't shipped -- the site reflects that it is still "processing." Seriously -- how long does it take to "process" a single dress? And if they are going to take a month to ship something, they need to not charge your credit card until the item actually ships.

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    4 out of 4 people said 'YES'

    118910

    Posted by chris (7 years ago)

    I like the site and their offerings, which I otherwise would not come across.

    However, the internet has trained us to expect free shipping. I wish zulilly would bump their prices by a bit - say $1 per item, $2 per item, and offer everything at free shipping.

    Then I would be more likely to splurge and just buy stuff. My prime account at amazon proves it.

    Perhaps a zulily prime account would be smart?

    Regardless, I don't purchase very often because I hate shipping costs. It's not rational, but it is true!

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    4 out of 4 people said 'YES'

    114530

    Posted by Sarah (6 years ago)

    You get leftover bits and pieces so don't be fooled

    I was a crazy pro-Zulily shopper until I finally stood back and realized I was buying a lot of junk -- odds bits and pieces just because they were cheap. I didn't LOVE any of it! I was just buying it because I thought I was getting a good deal. I've stopped shopping at Zulily and now just buy two or three pieces that I love from online boutiques and am much happier and am ultimately saving money by not shopping at Zulily.

    Pros:
  • Cheap
  • Sometimes you see high end stuff
  • Cons:
  • Leftover end of season merchandise
  • You get caught up in the discount fever and end up buying a lot of stuff you don't love
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    3 out of 3 people said 'YES'

    146610

    Posted by MTunnell (7 years ago)

    Stay away

    If you want cheap stuff and don't care when it arrives, then this site is for you. Yeah, yeah, they " clearly state" how long it takes to ship, but they don't do it and don't bother letting you know about additional delays. What I order is for small children, and guess what?? They GROW!! Cheap prices?? I need more than that! I need a reliable site to shop from for growing children, I don't have time to deal with such an inconsiderate business practices. There are other sites to shop, I'll leave this one to the folks who have time to be treated like this! If they truly shipped in 14 days, I could deal with that. If there were occasional additional delays and I was informed about those, I could deal with that. But to charge my credit card before they are even in their warehouse?? No!!! Still waiting for an order that will be out of season and useless when or if it arrives!

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    4 out of 5 people said 'YES'

    131970

    Posted by TL (8 years ago)

    I ordered a product on September 30th and it still has not shipped. The site does show shipping in 10-14 business days which is an extremely long time. To not meet this deadline is silly. The discounts are okay but you typically can find something comparable elsewhere and if you need the item sooner than about 1 month DON"T order or you'll be disappointed. It is good for an impulse buy that you don't need but doesn't work well for typical shopping or gifts. I wrote 3 notes to customer service and 0 were replied to. I've contacted the BBB and am hopeful for a successful resolution.

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    3 out of 3 people said 'YES'

    92430

    Posted by habot (8 years ago)

    Horrible shipping practices. I ordered a dress for Easter 2 1/2 weeks out. Come to find out it's 14 Business days not days. Customer service told me that items wouldn't be shipped or availabel to track until the 3rd week after I made my order. I ordered other items from other websites after them and received them within a week. I will not be buying things from them again.

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    2 out of 2 people said 'YES'

    61180

    Posted by Jennifer (7 years ago)

    You guys should really read up on how Zulily works. They have such great deals because they don't have stock. You order something they then have to WAIT for the manufacturers of whatever you ordered to ship to them...They then ship to you. Plus they mention in a lot of places on the site that it takes 10-14 business days to ship. If it takes longer they will refund your shipping. Zulily has awesome customer service and works hard to make you happy if something goes wrong with your order. I for one am a very happy Zulily shopper

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    4 out of 7 people said 'YES'

    124230

    Posted by Cara (8 years ago)

    Amen to the SLOW shipping...I love the deals and the clothes are cute, but I have to admit that the slow shipping practices have kept me from purchasing ANY more clothes. I'm still waiting on two more items that I purchased over three weeks ago...it's poor business practice, plain and simple.

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    1 person said 'YES'

    110370

    Posted by patti (8 years ago)

    I love everything about the site except the amount of time you wait to get your items. If you are in a hurry don't order. I ordered somethings for vacation in august at the first of july and I now see that chances of me having the items are not that good. The items are great!! If you have time to wait a month to get things then you will love everything about this site!

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    1 person said 'YES'

    75700

    Posted by bs momma (8 years ago)

    Cute enough items at good price points, considering quality, BUT shipping time is a joke. I ordered items nine days ago and they haven't even shipped yet, they are still sitting in the 'order submitted' category. You have to be kidding me! The price savings aren't worth the time it takes to ship. I doubt I will be using this service again.

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    1 person said 'YES'

    61850

    Posted by Zarah (6 years ago)

    They need to work on shipping cost

    I love zulily and order a lot. But here lately they only have one or two things a day I like. I will not order them because of shipping. I don't mind waiting on my purchases but with shipping taking so long from the company they should find a way to offer free shipping. Or at least big discounted. Shipping for the site and wait time is a little much. I love the site but I do not check it as much as I used to. I don't feel like paying shipping everyday on the one and two things I like a day. I would order pretty much everyday if they offered free shipping.

    Pros:
  • Great deals and merchandise
  • Cons:
  • Expensive shipping
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    151280

    Posted by Jen (8 years ago)

    Good Customer Service, a live person answered on the second ring. Shipment took about 2.5/3 weeks, but it was expected and I was okay with it. Prices were half what you would buy anywhere else. If shipping was any longer, than I would have given a lower rating, but the company is aware and trying hard to fix the issue but they can't help that their vendors send their items when they want and then they have to invoice it and ship it out from Zuilly's website. If you aren't in a rush, it is a good deal.

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    113400

    Posted by Judy (8 years ago)

    Zulily has cute stuff,but shipping is high and very slow. I ordered something 24 days ago, and still have not received it even though they charged my pay pal account right away.

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    109660

    Posted by LS (8 years ago)

    They have adorable stuff at fantastic prices, BUT take all together too long to ship, without mentioning anywhere on their site to expect such a delay. THEN they take forever to refund you after you return the items that took too long to arrive. I have filed a claim with paypal.

    Part. order#1625

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    108440

    Posted by Linda (8 years ago)

    Great stuff. Get there quick cause things run out fast. Check back daily - always something new. I have placed two orders in the past week. Have not received items yet, but did use coupon codes for discount. Great site for moms and kids

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    103760

    Posted by lisa (8 years ago)

    love the products and all the clothes but shipments are a little slow.

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    77130

    Posted by Gina Lowe (8 years ago)

    I have found so many adorable clothing at awesome prices for my 2 yr. old.

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    76930

    Posted by MrsSmith (8 years ago)

    I have used this site numerous times. I love the great deals and cute stuff you get. I have only had an issue with their shipping one or two times and each time they have compensated me for the delay so I have no issues and love it:)

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    74650

    Posted by Shelja (8 years ago)

    I have not received my first order yet. I ordered June 17th, received shipping notice the 29th, and as of the 1st, tracking has nothing. If your not in a hurry it's fine.

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    73910

    Posted by PhillyMom (8 years ago)

    I have ordered from this site 2 times. My first order took the full 13 business days and my second order took approximately 7 business days. I agree with the other people who mentioned their shipping times are a bit ridiculous. I wouldn't order anything from them if you need it for a special event, but would definitely order if you are looking for clothes to put away for a later date. The prices are great and you can always find discount coupons on sites like this one and others.

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    71470

    Posted by Erin C. Order #1259 (8 years ago)

    I am 6 months pregnant and found a dress on Zulily that I thought would be perfect for all of the upcoming weddings, graduations, etc. that I have to attend. I ordered over two weeks ago, have yet to recieve my order and now have no need for the dress! Such cute items, good business idea, poor, poor execution! This company won't be in business long.

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    69450

    Posted by Kristina (8 years ago)

    Great site. Shop there often, cute stuff and good pricing! The shipping time is ridiculous though!!!! Weeks and weeks!!!!!

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    67820

    Posted by Alison W (8 years ago)

    Great deals on wonderful products. Much better pricing compared to high-end boutiques which is where you would have to go to find these types of gifts.

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    67800

    Posted by seattlemom (8 years ago)

    They have better than average boutique style clothes for kids at decent prices.

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    66750

    Posted by Amy (8 years ago)

    I love all the adorable clothes at great discounts, but I can't believe the slow shipping. I mean, weeks and weeks to get anything? They need to fix this.

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    63980

    Posted by Charlotte M (8 years ago)

    Part Ord No: 4024

    Ditto on the ridulous shipping practice. Nowhere on the site is there an indication of less than prompt shipping. I finally received notification that mhy order was shipped 16 days after the order - BUT still can't confirm on usps.com that the item has shipped. I heard of zulily on kidswoot.com and will contact them to request the zulily ad be removed from their site.

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    62240

    Posted by shveta puri (8 years ago)

    They do not adhere to their shipping and delivery time line. It took 25 days and counting for my package to arrive. Unfortunately I will not be buying for them anytime soon as I do not think customers should have to wait this long. I did bring it to their attention but they did not make any effort to ship the same sooner.

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    61080

    Posted by cnold (8 years ago)

    good quality trendy little girls spring collection, grandkids love them

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    60840

    Posted by Mimi Kay (7 years ago)

    The savings is worth the sometimes slow shipping.

    The quality of the merchandise and the diverse list of labels more than make up for the sometimes slow shipping. Zulily is also very good about compensating their customers if they cannot fullfil their orders. The first email I check every day.

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    5 out of 9 people said 'NO'

    129330

    Posted by Bethany WOod (7 years ago)

    S-L-O-W shipping. I placed an order on March 22, and one of the items still hasn't shipped (the other 2 items shipped after 15 days). The site itself is often running slowly, sizes are often not available (especially for big kids), customer service is slow and not very efficient. In all, not worth the time and trouble.

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    1 person said 'NO'

    121030

    Posted by tdk (8 years ago)

    Prices aren't always the lowest, shipping is outrageous considering how long it takes to get the item. I stopped shopping their site b/c of this. The last time I bought something from them my infant had outgrown it by the time it arrived. No idea if you can even return stuff. Not worth the hassle.

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    1 person said 'NO'

    111280

    Posted by GPrice (8 years ago)

    I love every product I have bought from Zulily. They clearly state when the sale closes and you know that you will not receive the item until one to two weeks after that. I had three orders out with them at the same time and I called them because the third oder was the first sent. They explained the reasoning and their customer service help was OUTSTANDING! I will absolutely continue to use them but know I will need to plan time for the items arrival.

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    1 person said 'NO'

    92160

    Posted by d.CARTY (8 years ago)

    Great GREEN toys, i bought some BPA free bowls and plates to replace the cheap-o Walmart ones. you just gotta remember to buy things from zulily with plenty of time to spare. i like it!

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    1 person said 'NO'

    91610

    Posted by anghill79 (8 years ago)

    I love this site and visit it regularly. I've gotten some of the cutest little things. Yes, the shipping is slow, but I haven't bought anything from this site that I was in a hurry to receive! It's the best for unique children's gifts.

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    1 person said 'NO'

    91600

    Posted by Twin_Mom (8 years ago)

    Yes the shipping is slow but it CLEARLY states on the website why. They don't have the items. You purchase the items, then they order the items from the manufacturers and the items then have to be shipped to their warehouse from the manufacturer before it is then packaged and shipped to you. This is how they get it at CHEAP prices and offer customers the cheap prices so don't complain about the shipping time people!! It prevents them from being stuck with items that don't sale - they only purchase what has been purchased by customers and in return don't have a huge overhead sitting in a warehouse so they can offer the items at lower prices. These are high-end boutique clothes at below wholesale prices often. I own a children's boutique and often buy inventory on the site as I can get it cheaper on Zulily than I can wholesale directly from the company! When I find things, I buy for the following year.

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    1 person said 'NO'

    80550

    Posted by Frankie (6 years ago)

    Wonderful Shopping

    People need to understand the way the shipping works. Zulily does not keep stock. When you order a product, Zulily puts in the order to the manufacturer/company. Then the company sends to product to Zulily, who then does a quality control inspection before shipping it to the customer. That is why the shipping takes more time.

    I find the offered products and customer service to be far superior than any place I have every shopped. Plus, you get items not seen in stores. My grandchildren are always decked out in unique clothing so I thank Zulily for being there.

    Pros:
  • Wonder quality
  • great customer service
  • superior products
  • unique shopping experience
  • Cons:
  • Not a single con that I can find
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    4 out of 5 people said 'NO'

    142420

    Posted by momily (7 years ago)

    I love Zulily, they ship pretty fast and have great stuff!

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    3 out of 3 people said 'NO'

    114440

    Posted by Beverly Paff (8 years ago)

    I love the items I have ordered from Zulily. I wish they shipped a little faster.

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    4 out of 5 people said 'NO'

    105300

    Posted by Kelley (6 years ago)

    LOVE ZULILY!!!

    I HEART Zulily! Yes, it takes sometimes a month (or a bit more) to get your items, but really, they're so deeeeeeeeply discounted, who cares? Buy in advance of when you're going to need it. If you need something sooner, then purchase elsewhere. They have truly incredible customer service. I have had several shoes that fell apart and a toy that didn't work, and they put the money back into my account right away AND gave me a $10 credit on top of that. Plus, they don't make you ship the faulty item back--just tell you to keep it. Can't beat that. I buy TONS of stuff from Zulily and have yet to ever e disappointed. love them!

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    5 out of 5 people said 'NO'

    139130

    Comments on Previous Zulily Promotions/Offers

    6 years ago, Karen wrote:

    Coupon worked for me today no problem. In cart the code was already there filled in. Thanks.


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    Zulily Rating: 3.2/5 (98 votes cast) [38 votes came from reviews] 41 reviews by users total.

    Zulily Review Ratings Distribution Chart
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