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Zellers Review + Feedback & Discussion

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Posted by Jamie (8 years ago)

The Zellers in Kingston On is by far the worst run large format store in the city. There is the usual problems with zellers everywhere, eg massive price scanning errors while being the only comparable store to not abide by the scanning code of practice.

Specific to this store is a high frequency of products having no price displayed, the "price checker" machines either having an out of order sign or displaying "item not on file" for everything you try and check, and staff having no idea of the stores own policies. Eg, zellers has long advertised "well honout the lowest of advertised, tagged, or scanned price" , but staff there have argued like mad that they have to go with whatever it scans at, even if its obviously wrong. Recently there was NO ONE on the store who knew Zellers policy on accepting manufacturer coupons printed from the internet, which they declined. Granted, zellers 1-800 didn't know either and transferred me to a store in Brampton, who answered "of course we take them" like I was crazy to be asking. Too bad for zellers, I used mine at walmart no problem at all.

Receipts invite you to email the store manager directly...but if you want a response or any action taken you better copy some HBC execs or it will be ignored. I recently did that over them refusing a coupon they are supposed to take and actually got a response. I also pointed out the product in question didn't have a shelf price...you'd think they'd fix the ones pointed out to them but there it still sits with no price.

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Zellers Rating: 2.7/5 (7 votes cast) [1 vote came from reviews] 1 review by users total.

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