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YogaDirect.com Review + Feedback & Discussion

YogaDirect.comYou can write a review for YogaDirect.com and also view its ratings and comments posted by others.

Read 8 Customer Reviews for YogaDirect.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 2.47
How long did it take for you to get a reply from customer service? - 240 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of YogaDirect.com & Testimonials

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Posted by archana (7 years ago)

i wish i had seen these reviews before i ordered.

it would have saved me time and money. i was looking for a particular type of cotton yoga blanket. a student referred me to yoga direct. after a phone conversation i ordered one blanket to check it out. the blanket sent was not what i ordered or was pictured on the website. more of a rug. when i called for a return mailing label i also talked to a vague person. who kept insisting what i received was what i ordered. she finally agreed to the return even though the website and receipt say 30 day returns no questions asked. after waiting a week i called again and was told the voucher was never sent. i received the voucher pronto in an email and a pick up for the next day. i was told i would have the blanket i had actually ordered by the end of the week. when the blanket did not arrive in a week i called again, today and was told, ah, the blanket wasn't sent i would get it in two days. really? i guess i'll see. all yogis stay away!

Pros:
  • none
  • Cons:
  • poor customer service.
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    2 out of 2 people said 'YES'

    136000

    Posted by Tessa (8 years ago)

    I ordered 13 eye pillows from yoga direct on a Thursday, 12/16/2010. Given the 3 day shipping, I expected them to arrive by Tuesday, 12/21/2010, if not before. On Friday, 12/17/2010 I was called and told that the color I ordered was not in stock, and asked to choose a different color. I did, and at that time I confirmed with the customer service representative that they would arrive by Tuesday. She sounded a bit spacey though, so I was a little concerned. The pillows did not arrive on Monday or Tuesday. I needed them to give to a yoga group for their last class on Wednesday. However, when I called on Wednesday, 12/22/2010 to try to track the pillows, the customer service representative reported that they had not yet been shipped. A mistake had been made and they just forgot to ship them! This particular customer service rep was very kind and shipped them out immediately, but I was bothered by the fact that someone else simply forgot to ship out my order. If you order from this company, you may need to call and remind them a couple times to actually send your order!

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    2 out of 2 people said 'YES'

    106480

    Posted by Yogi (8 years ago)

    Customer order# SO#1362

    I placed the order at beg of July. They charged my card right way; however, they did not ship anything. Finally, I called them and told me the product with that color I ordered did not have in stock. They asked me to chose another color and I did. When I received it, I realized it was very different from what I saw on their website. It was very funky color.. I returned it to them. A month later, they gave me refund and the next day, they charged again including shipping (I am paying shipping twice and returned shipping cost) I thoght they would send me the color I want, but never received so far. I asked them again when I can expect to receive and they told me the product was discontinued. WHY DID THEY CHARGE ME AGAIN? It has been two months since I placed the order. They still cannot resolve the problem. Terrible

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    2 out of 2 people said 'YES'

    85040

    Posted by Marcy (8 years ago)

    Sent rugs instead of blankets. Won't remedy the situation. Been hung up on three times. Horrible.

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    1 person said 'YES'

    63900

    Posted by Larisa (8 months ago)

    Terrible custumer service! Stay away from Yoga Direct

    I ordered a set of yoga belts on December 6th 2017 (Order number: YD-2222728, expected delivery to Montreal was December 11th. Today is January 3rd, but I still did not receive my order – the parcel was lost by FedEx. I asked Yoga Direct for help or compensation several times – no answer. Would not recommend a business with this site.

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    Canada flag   Review came from Canada.
    168450

    Posted by Sam Goldman (4 years ago)

    Yoga Direct sold me 44 defective Cordura Yoga Bags

    I was not happy with their customer service.

    I bought 44 defective Cordura Yoga Bags.

    They were not up to my expectations because customer service would not take them back for merchandise credit.

    They would exchange them because it was more than 30 days since the purchase.

    If the bags are defective, it should not matter how long it was.

    Bought: Item Id: YPA1BAGXXXC1

    Pros:
  • The items did arrive on time
  • Cons:
  • The items were defective
  • the shoulder straps came apart at the stitching.
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    161250

    Posted by Angela Rarick (8 years ago)

    Customer Order Number: SO#278

    Mill Valley, CA

    The picture of what I ordered showed a pair of wooden yoga blocks. So, I thought I ordered a pair of wooden yoga blocks. After placing the order, I reread the description and realized that I needed to order two of what was in the picture in order to get what was in the picture. There was no response to my email to yogadirect.com about my order. So, I called and they would not ship another block because it did not meet the $50 minimum order. The only other option...here is the really weird part...was to return one of the other items in the order and exchange it for an additional wooden block. I do not see the difference between shipping an additional item or an exchanged item.

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    70710

    Posted by Steve (8 years ago)

    Hello, My name is Steve, I am the CEO of YogaDirect. I am very sorry to hear that youur experience with Yoga Direct was not a good one. Customer Service is our number 1 priority, because our business model is based on repeat customers and word of mouth. Please call me on my direct line and I will personally handle your situation. 1-860-237-3534.

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