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Yatra.com Review + Feedback & Discussion

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Read 18 Customer Reviews for Yatra.com.

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User-Submitted Reviews of Yatra.com & Testimonials

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Posted by Pual (6 years ago)

Order Number 045566789 Yatra.com IT IS a Fraud Company

Order Number 045566789

Today I bought My ticket through website for 4554 dollar and I did payment gave my credit card information and I also got email for confirmation E-ticket....later in 5 minutes I got a call that this ticket which we issued was a technical issue so you need to pay 6000 dollar now if you need to buy ticket or I will cancel it...and he cancel the ticket and send me email without telling me. This is completly FRAUD and Cheating and FOOLING customer.

Cons:
  • Fraud
  • Fooling
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    Yatra are cheater, i'm still waiting for refund

    10 out of 11 people said 'YES'

    139040

    Posted by jimmy (8 years ago)

    I Jimmy Singh Booked the Ticket on 20 dec 2010 around 9PM from IAD to Delhi, the customer service (Harsh) booked my ticket and he sended me some documents to sign,I signed and fax it back to him deal done and he said they gonnaemail me Eticket to my email Address, but Before the sales rep (Paul) he called me and asked $30 more , I said i paid everything and done everything with harsh, i also asked him him to talk to his supervisor, he deny and said they all busy,I was keep asking him why should I pay more if i done everything. Then at the end he said he gonna cancel my hold ticket,As a customer i need a reason for this call and i really want why YATRA.com do a promise with customers if they cant stay on it. I want somebody can follow this case.

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    yatra will never refund your money. Never ever use yatra in your life time

    6 out of 6 people said 'YES'

    103810

    Posted by rituparna bhattacharya (8 years ago)

    Few days back we received a promotional call from AMAN & RAJAN ARYA from YATRA.COM. We were told about promotional vouchers worth Rs 40,000 on a payment of Rs 7719; saying CLEARLY that we could club the vouchers and redeem them at ONE GO. This was confirmed by the above two agents AGAIN and AGAIN and this is the reason why we went for the offer. However today we received our vouchers and they clearly says it can’t be clubbed, this was confirmed by the customer care executive. We have filed a complaint with the escalation department…. And have asked for refund. This is a clear case of LYING and FRAUD and if no action is taken we will go to the CONSUMER COURT and post this on all SOCIAL NETWORKING SITES.DO NOT buy such coupons and BEWARE of such promotional calls. This gives the impression that YATRA.com IS NOT TO BE TRUSTED.

    Voucher no: 730/SFDF25FB864

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    Dear Customer,
    Greetings of the day from yatra.com.

    We apologize for the inconvenience you have faced on the above & for the delayed response from our end, as this is most definitely not the level of service we aim to provide our customers. As we check our team have canceled the vouchers & processed full refund to your account in March, 2011 on the above transaction. We hope you have received the credit into your account.

    Best Regards
    Yatra Care

    6 out of 7 people said 'YES'

    India flag   Review came from India.
    110360

    Posted by V K Kashyap (8 years ago)

    Yatra.com plotting Fraud by booking flights with Lower cost and then asking for more when only one day is remaining for travel.

    This is very unethical and will attract huge penalties to Yatra.com.

    Yatra ref number =>>2910101254

    I booked a return domestic ticket DEL->LKO->DEL on 29th OCT 10 using yatra.com (it says Flight cost + insurance = Rs. 3322.00) I have invoice + tickets stating the amount.

    I got Confirmed Eticket on mail.

    I called goAir to recheck the PNR numbers i had in the Eticket. GoAir said a total of Rs 5600 payment pending on these tickets. without the payment they will not allow to board for these PNR.

    I called Yatra.com and informed about GoAir feedback. They said a customer representative will talk to you in one hour. and never reverted back. this happened thrice. flights are scheduled 2nd Nov & 4th Nov and my parents are traveling.

    Still don't know what is status. Yatra has settled the misunderstanding with Goair or not!?

    It seems a case of fraud where customer is first attracted with lower flight cost. Then after confirmed Eticket booking with the lower price 3322.00 (Total Flight cost + Insurance + Taxes + Fees), Yatra.com saying me to pay additional amounts Rs 5600 in last moments surprisingly. otherwise boarding to flight is not allowed. Amazing.

    I cann't pay Rs 5600 more as this amount was no where quoted while booking. Instead, it is internal matter which should be resolved between Yatra & GoAir. I am not responsible for internal misunderstanding between Yatra.com and GoAir if any.

    I want yatra.com to resolve their conflict with GoAir Airline to allow boarding. It is now Yatra.com responsibility to get it corrected with airlines and inform me.

    V K Kashyap

    9350727091

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    4 out of 4 people said 'YES'

    India flag   Review came from India.
    95590

    Posted by Anonymous (9 years ago)

    I KNOW ITS HARD TO BELIEVE ALL THESE REVIEWS, BUT TRUST ME, NEVER EVER BOOK ANY TICKET THROUGH YATRA.COM. ALL STAFF THERE ARE BIG LIARS. THEY DONT EVER CO-OPERATE WITH THE CUSTOMERS. I AGREE THEY ARE CHEAP, BUT I WOULD SPEND MORE MONEY RATHER THAN TAKING TROUBLE WITH THESE PEOPLE. ALL CUSTOMER AGENTS ARE LIKE GOVERNMENT EMPLOYEES.

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    Yes I agree, the worst customer service I have ever faced. The website information while booking was different for the baggage allowance and after booking they send an email saying a different information. When I asked to cancel the ticket, they quoted around 70% fee which is ridiculous, so I have to pay for the excess baggage during travel.
    Never ever should anyone use Yatra to book.

    4 out of 4 people said 'YES'

    48460

    Posted by Gulshan Middha (9 years ago)

    YATRA SUCKS. I got 2 Honeymoon Inn rooms booked in Musoorie for 1st June which i was charged from my CC. After reaching the place i realized only 1 room was booked for me and i was convinced by Yatra that i would get my money refunded when back. Its been 3 months i have not recieved any refund and now Yatra has stopped replying back on my emails. I was in direct contact with Mudit Khosla, Deepak Tuli, Sabina Chopra and Rasik Malhotra(Senior Manager – Operations).

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    4 out of 4 people said 'YES'

    India flag   Review came from India.
    36510

    Posted by yatra agent (9 years ago)

    Yatra Is Largest Cheater In The World.My Money Cheated From Yatra. This Is All Peoples Join & Doing This Best Cheating.They Are Maintaining Fraud Account

    Suffered Person. I Have Evidence

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    4 out of 5 people said 'YES'

    India flag   Review came from India.
    42600

    Posted by Chinmoy Mukherjee (9 years ago)

    Deplorable that Yatra is still in business. Three months after I purchased a ticket from them, the flight was canceled, and they didn't even inform me. Additionally they wouldn't reimburse what I had lost. A value proposition without any value. Never go with Yatra

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    4 out of 5 people said 'YES'

    41780

    Posted by ramesh nahar (9 years ago)

    rubbish!!!!! Dont book anything with YATRA.com.

    It Fraud & hopeless travel site to book anything. Yatra dont care for the customers.

    They claim on web site Chennai - NY ticket for 35833/= but when called call center they said no such offer available. Seniors also could not help. This is just a gimmick to attract customer to their call center. - 28-8-09

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    3 out of 3 people said 'YES'

    India flag   Review came from India.
    36290

    Posted by Teena (9 years ago)

    DO NOT PURCHASE THROUGH yatra.com I recently made a purchase from NYC to TRV on Qatar Airways. After entering all ur CC info, they send you an email with a reference # and a form indicating that you have to fill it out (with CC and Passport info) and fax it to a number 212-981-3728 (no idea who receives that). Thankfully I didn't have my passport # handy and didnt include that. I called twice at 1 888 4MY YATRA within the next 2 days asking why I never got my tickets (I'm supposed to travel in less than 1 week). "Ma'am its in the queue, you should have it within a couple of hours". Then she transferred me to her supervisor - Suresh who said my CC was declined 3 times and that I have to call my bank (well I wish someone had called to inform me that!). After calling my CC company, they told me that someone tried to put air france, qatar and another charge on my CC, they suspected fraud and declined all. I called Suresh back and told him that Chase is investigating this fraud and will be sending me the paperwork to fill out. I hope yatra.com is blocked from the US. STAY AWAY FROM THEM...I got my tickets from expedia at a better rate (surprise surprise..)

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    3 out of 3 people said 'YES'

    36250

    Posted by Pavan (9 years ago)

    Yatra.com is terrible terrible to serve their customers. Once you book your ticket with them, no one ever care to answer any of your problems/questions. I booked a ticket through chat. and that guy didnt even say thanks or bye once i booked my ticket and my account was charged 17$ as international trasnaction fee. i tried to contact them as why it was charged no one ever care to solve my query and started to give stranage answers.(like to contact the airlines directly).

    My advice : Never ever book anything through yatra.com

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    3 out of 3 people said 'YES'

    36170

    Posted by Siddharth Saha (9 years ago)

    Dear All,

    I made a hotel booking through YATRA.com for my guests and to my surprise the hotel said that YATRA.com is not paying them the money hence the booking is not confirmed. This is absolutely ridiculous. Now what about my guests? Where do I ask them to stay? I trusted YATRA.com, made the payment and now the booking is cancelled. All my money is lost. I will now be taking up this matter with Consumer court if my money is not given back to me. OTHERS do not make any reservation through YATRA.com. THey are complete liars and cannot keep up to the commitment.

    If Yatra representative is reading this, you may reach me at cyberchamp@gmail.com

    Regards,

    Sidd

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    2 out of 2 people said 'YES'

    India flag   Review came from India.
    33220

    Posted by Mahavir (1 decade ago)

    Rubbish!!!!! Dont book anything with YATRA.com.

    It Fraud & hopeless travel site to book anything. Yatra dont care for the customers.

    @time of booking will tell very good & will serve you bad hotels & Flight.

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    2 out of 2 people said 'YES'

    India flag   Review came from India.
    4930

    Posted by Pratiksha Jain (2 years ago)

    Yatra.com are the biggest scammers

    Hello

    Order number : YH2882154

    I want to share my horrible experience with Yatra.com. I study in Munich and my family was planning for Euro trip since last 1 year.We booked package called Flavours of Europe from Yatra.com for 4 people for 9 days. They were suppose to apply for Visa as it was included in the package.Their agents assured that their success rate if visa was 99.9%. We happily paid 2 lakh rupees in advance for the bookings of hotels etc.They told us incase of Visa rejection 20,000 will be deducted per person and rest of the money will be refunded.We still had 25 days for our trip and we provided all the documents asked by agent of yatra.com for Visa.just 4 days before our trip Italy embassy rejected my family's Visa stating reason of inappropriate hotel bookings.When we contacted agents of yatra.com they did not showed any proof of prior hotel bookings and refused to refund any amount from 2 lakh rupees.Their agents are were extremely rude to my family and simply said we won't refund a single Rupee out of 2lakh.I would advice everyone never use yatra.com for any kinds of bookings and save your trips otherwise your trip can turn into nightmare just like mine.

    Bought: Travel Package

    Order Date: 2016-09-14

    Pros:
  • None
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    I totally blieve you and understand your situation. I have also booked yatra in past thinking i will get rid of all my worries during my travel with my parents but it was the worst mistake of my life. They never gave me the contact details of the hotel or any person at my travel location. I used my internal contacts to get the contact details of the driver and finally could survive my trip. Even they had not booked the hotels properly, the manager at a hotel told me, its good that we have a empty room but dwe do not have any notification from yatra. If they would not have a room, i would have to book a new hotel after reaching the destination. Nothing was even ok, i had to do everything on my own even after paying them so much. I would never suggest to use Yatra. They are the worst experience of my life.

    1 person said 'YES'

    Germany flag   Review came from Germany.
    167430

    Posted by Rakesh Kapoor (4 years ago)

    Order number 08101448448‏

    Order number - 08101448448

    I booked Tickets from Yatra and I had to cancel due to some change in the name which caused me a huge loss moreover the refund was extended into eVault which means I can not get my hard earned money in my bank account and I have to use now only for buying ticket(s) which can be bought through Yatra.com only. Not sure how come yatra.com got the licensed to manage people's money as a bank and w/o any interest and how come they can force consumer to book tickets only through them which is monopolistic trade. I am deeply frustrated by Yatra.com on their Exploitative policies and they way they behave.

    Rakesh

    Order Date: 2014-10-10

    Date Received: 2014-10-10

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    1 person said 'YES'

    Germany flag   Review came from Germany.
    162220

    Posted by chakra (9 years ago)

    what a bluff!

    yatra.com declared air fares slashed down to 50% for base fare, but increased other surcharges so no major change on fares.

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    2 out of 3 people said 'YES'

    India flag   Review came from India.
    38120

    Posted by ragini (1 decade ago)

    never book a e ticket at yatra.com . their portal is hopeless . Never go for an e booking through internet banking . the money gets debited from your account and you do not get any feedback , the representatives will also not help you

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    Very True.

    2 out of 3 people said 'YES'

    India flag   Review came from India.
    4320

    Posted by Arun Mahi (8 months ago)

    Yatra.com the most unprofessional company....YYH3779602

    I am Arun Mahi from Delhi, first time user of yatra and would like to highlight the horrible experience before the trip starts.

    I am planning a visit to andaman with my family from 18th Dec to 23rd of Dec 2017 and had contacted yatra for travel plan which includes everthng from Flight to hotel.

    My flights are changed without prior initimation from Direct flights to the connected flights which increase my travel time.

    Also, they amend the travel itinerary as well which showcase the most unorganized and unprofessional company. Now, Yatra is not canceling the booking now saying that this is a non refundable booking

    What are the options available with me? My bookin I'd with yatra is order number YYH3779602.

    I have mailing and calling yatra office from past 2 weeks to correct it. Please do not ever use yatra.com they are the most horrible company.

    Please save your hard earned money so that you do not have to go on a forced vacation.

    Bought: YYH3779602

    Order Date: 2017-11-15

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    India flag   Review came from India.
    168380

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