CoolComputing Logo
Coupons/Deals  ·  New Promo Codes/Coupons  · October 15, 2018

Xoom Review + Feedback & Discussion

XoomYou can write a review for Xoom and also view its ratings and comments posted by others.

Read 32 Customer Reviews for Xoom.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 4.03
How long did it take for you to get a reply from customer service? - 27 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Xoom & Testimonials

Sort Reviews by: Best Rated or Newest

Posted by Kumar (6 years ago)

xoom review

I am using xoom since 2010 and never had any issue.. I use to send money to INDIA. I understand xoom give few cents less then other service provider but there are few advantage :-

  1. Receive money in 24 hour..

  2. locked rates..

  3. great service ( as per me) as I or any of my friend had no issue in last 2 year.

I personally recommend using xoom.com, rest all its your decision

Regards

Was this review helpful for you?

  +4

  -0
Reply
Toggle Comment Form









4 out of 4 people said 'YES'

142310

Posted by no more western (8 years ago)

No more Western union for me since 1.5 years ago. $22 is the minimum fee, it changes depending on the season. Xoom changes also but I have the money sent in US dollars this way they don't take through the exchange rate. Western Union and Xoom will take through the exchange rate. Western union takes MORE by giving you a even lower exchange rate. Plus western unions up front fee always take MORE than xoom fee and exchange combined. Big difference! Usually ready in 10 minutes.

Was this review helpful for you?

  +2

  -0
Reply
Toggle Comment Form









2 out of 2 people said 'YES'

68870

Posted by Arvin B (8 years ago)

Very good exchange rate and service.

Was this review helpful for you?

  +2

  -0
Reply
Toggle Comment Form









2 out of 2 people said 'YES'

68360

Posted by SupaC (10 years ago)

People should be warned and know about the scam that Xoom is engaged with. Scamming people into believing their money will be sent in 24 hours, getting all their cr card data and such...then when you go to track the status you see that the transaction is cancelled YET still Xoom has accessed your cr card account....!! .Then the problem becomes trying to get back the money from them which they will eventually do after for 4-5 days or two weeks before giving it back!! If it's an emergency you don't get to use your money and Xoom puts a HOLD on it saying the transaction has been cancelled.

There are SOOOOoo. So so so many links of people that has been burned. That's really bad Karma for them and frustrating to say the least for us. Not to mention the horrible long wait for customer mal service. We should not use this company and warn all others against it.

Was this review helpful for you?

  +1

  -0
Reply
Toggle Comment Form









1 person said 'YES'

United Kingdom flag   Review came from United Kingdom.
23760

Posted by Estela (8 years ago)

This is the best way to send money to the Philippines. I do it from my laptop each time. As soon as I am done, I call the Philippines to pick it up anytime from SM, Banco de Oro and even Lhuillier that opens very early until way late at night. How can sending money to the Philppines be any better.... This beats sending money thru PNB branches that usually takes a while because of a long line. Xoom is it... I am just a very satisfied customer.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








113760

Posted by Paul (8 years ago)

Xoom offers efficient & timely cash transfers at a moderate fee.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








104450

Posted by pinayako (8 years ago)

i dont understand why they cancelled my transaction.. they didnt send me a message and explain of how does this happen.. i need an answer??? my family in the philippines need this money alot..

???????????????????????????????????????????????

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








94980

Posted by Ashley (8 years ago)

I been using xoom to send money and I am really happy because I can send money to any country without leave home and it is very secury and fast

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








74040

Posted by DMoran (8 years ago)

I have had grand results in past with using XOOM unlike Western Union who will not accept cell phone as home phone and make user go to office all the time for necessities. XOOM is always there with friendly and courteous staff manning the help lines. I would recommend it to friends.

Was this review helpful for you?

  +1

  -1
Reply
Toggle Comment Form









1 out of 2 people said 'YES'

70890

Posted by PEPE (8 years ago)

HORRIBLE. EXCHANGE RATE IS WAY LOW NO MORE COUPONS AND A 50.00 MINIMUM. I AM USING XOOM.COM NOW

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








67040

Posted by daniel (8 years ago)

they suck, you can use pay pal any more and you have to have a American bank account or American credit card. and lowest amount you can send is 50 dollars. They must be losing business because they lost mine.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








64350

Posted by weiqing sun (8 years ago)

low fee,save way to transfer money

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








64080

Posted by Rick (9 years ago)

I tried using xoom to send money to the philippines.

it works for me

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








56160

Posted by Jean (9 years ago)

Great service and fast! Usually money is in the account within 4 hours.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








55230

Posted by Josey (9 years ago)

Besides charging you to send money, Xoom dips into the exchanged rate, taking your money that way also, they give you a lower exchange rate than other company's like western union, or what the exchange rate really is, so is Xoom really cheaper to use?

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








53880

Posted by fabiola mandujano (9 years ago)

xoom is so helpful,easy and convinace. thank you xoom.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








51960

Posted by Bridget (9 years ago)

Xoom isn't necessarily a scam, but they have the worst customer service ever.

After canceling two transactions of mine it was a complete runaround to find out why. I still don't actually have an answer on that.

Meanwhile, they asked for verification paperwork- two IDs and two proof of address- which I sent. No response. I have emailed ten times now and the most I get back is "Your transaction has been cancelled. Your money will be refunded."

It HAS been refunded, but I have no indication as to why the transactions were canceled or how to get my account verified to be able to use it again.

I guess I'll go use iKoomba... darn it, I liked the withdraw-from-paypal option with Xoom!

They just seem completely uninterested in gaining or keeping a customer who would be sending money fairly frequently overseas, I guess.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








China flag   Review came from China.
47020

Posted by donnie ryder (9 years ago)

great service very fastand easy will use xoom again

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








46370

Posted by Glaiza Sombise (9 years ago)

I trued using xoom to send money to the philippines. It turned out that the transaction was cancelled. It took 5 days for them to return the funds.

But before that, I have been calling their Customer Support an ended up waiting for half an hour before they pick up.

They want verification papers to be faxed to them? They sound crazy, they even want statement of accounts on where I get my funds!

Gggggrrrr... I dont know what thee people are up to.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








Philippines flag   Review came from Philippines.
42160

Posted by reg (9 years ago)

I have used Xoom in the past to transfer money to Australia because you can use it online - If I do it through my Bank I have to physically go into the bank and fill-out a wire transfer.(what is it about US banks - if I transfer from Australia to the US, its much simpler and can be done online through my bank)

The first few times I used it it was Ok, but the time to deposit became increasingly long, and I had to follow-up with customer service to get some action. So I havent used it since last year.

Two weeks ago I found the need to use Xoom for an online transfer from my US bank account. That was on Oct 10, and it still hasnt been deposited. I contacted Consumer Service and was told - 3 times so far- that the transfer is now completed - and 3 times it hasnt been.

I'm not sure if its a scam, or they have bad processes, but I'd be very careful about using them again.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








41260

Posted by Liza (9 years ago)

I've been using Xoom for a few months now. I'm happy for the first time i've used it. It's cheap but if you send larger amount the fee is more expensive than in western union. In western union if you've earned points you can use it as discount for the transaction fee or you can use it free of charge. I'll still use xoom because it is cheap if you send smaller amount. In case of emergency especially at night you can send it right away. Just log on to Xoom.com

I hope they will issue more coupon codes that we can use as a discount for transaction fee.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








38960

Posted by Graham Stelmach (9 years ago)

I've been using xoom for a year now and have always found the service reliable, secury and very fast indeed. First class.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








United Kingdom flag   Review came from United Kingdom.
33680

Posted by Daniel (9 years ago)

I have used xoom.com for a few transactions to Australia. It has been nothing but pure and simply businesslike. I sincerely appreciate that xoom did call me to confirm and to verify my transaction. I did have to call twice to verify and I am perfectly happy with that as security was very nice. The money transfer went a few days later without any problem.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








30530

Posted by JC (9 years ago)

I have recently used Xoom services, low fee and decent exchange rate to any other online service. moneygram will give you a few more cent on the dollar at the time of the exchange but their fees are bit higher. Using paypal will cost you more and the exchange rate is one of the lowest plus any money transfer paypal to bank account or check will take at least a couple of day to say the least if you dont have a paypal debit card to withdraw the money, western union and moneygram are the fastest service but considerably more expensive, xoom will take couple hours but cheaper and safe. No comments on their customer service.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








26820

Posted by JD (9 years ago)

i did just get nailed by a bait and switch, they listed the fee for sending, (and in the calculating fee part as well), as $3.50, (ive been using xoom for many years as well, with only a few problems), but this time, they change the fee to $5.99 at the last page, assuming that you dont notice i guess... i emailed them asking about the tactic, and their only response was, (the fee only increases 1-2$).. well, the fee actually increases $2.49, and they wouldnt address the charge of bait and switch..just kept saying it was "still" one of the cheapest ways to send money. That may be true, but their deceptive tactics arent appreciated!

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








26750

Posted by FABIOLA MANDUJANO (9 years ago)

I LOVE XOOM IS FAST,EASY, AND THE BEST.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








25960

Posted by Jeff Bond (10 years ago)

I don't know what Ed's problem is, but I have been using Xoom for 1 year and a half sending money to the Philippines and it has always gone through without a hitch...quickly..the money usually their within a half hour. I HIGHLY recommend Xoom!!! I had previously used Western Union which was o.k. but their fees were WAY highter. You can use Xoom with confidence. I AM paying with my bank checking account so that may be faster, I don't know. I have also used PayPal before without a problem, and still fast. NO bait and switch in my experiences.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








22700

Posted by Ed Jurch (10 years ago)

THIS COMPNAY USES BAIT AND SWITCH TACTICS PLUS DELAYS PAYMENTS. AND ALSO WILL STILL TAKE MONEY OUT OF YOUR ACCOUNT EVEN IF YOU CANCEL A TRANSFER AND CLOSE YOUR ACCOUNT. THESE PEOPLE ARE NOTHING LESS THAN SCAM ARTIST HOLDING ON TO YOUR MONEY FOR A PERIOD TO GET INTEREST OFF IT.

BAIT AND SWITCH, PROMISE A TRANSFER IN MINUTES BUT AT THE END OF THE TRANSACTION THEN STATE 4 OR 5 DAYS.

DO NOT GIVE THESES PEOPLE ACCESS TO YOUR CREDIT CARDS OR CHECKING ACCOUNT.

Was this review helpful for you?

  +0

  -0
Reply
Toggle Comment Form








17350

Posted by Victor (8 years ago)

This site is one of the more reliable and fastest out there, I really like it!

Was this review helpful for you?

  +0

  -1
Reply
Toggle Comment Form









1 person said 'NO'

97500

Posted by e.edwards (8 years ago)

i had very bad experience with xoom i transfered 305usd upto now recipient did not recieved it and dont want accept my email sending me a error message everytime

Was this review helpful for you?

  +0

  -1
Reply
Toggle Comment Form









1 person said 'NO'

South Africa flag   Review came from South Africa.
70040

Posted by Luis (8 years ago)

It's a SCAM!!!! definitely. I used the promo for first time use and when I send money it takes like 3 days for them to respond, they send an email it was canceled for no reason. They told me its my bank, but I called my bank and it says it did not see any attempt to deduct the amount. And when I told them they can not give me a free service again because I used it in my first attempt. So beware of this scam and to be sure I used a Western Union, it is safer and money got in a day.

Was this review helpful for you?

  +0

  -2
Reply
Toggle Comment Form









2 out of 2 people said 'NO'

105820

Posted by BRUCE JOHNSON (8 years ago)

XOOM IS GREAT THEY R VERY RELIABLE AND PROVIDE A GREAT SAFE SERVICE

Was this review helpful for you?

  +0

  -4
Reply
Toggle Comment Form









4 out of 4 people said 'NO'

90600

Readers Interested in The Above Reviews Also Read





































Readers Also Viewed These Deals





Submit a Xoom review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by Xoom? You can write a Xoom complaint or post a warning about Xoom including Xoom's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.

Xoom Rating: 3.5/5 (64 votes cast) [16 votes came from reviews] 32 reviews by users total.

Xoom Review Ratings Distribution Chart
 1 
 31% 
 2 
 0% 
 3 
 0% 
 4 
 13% 
 5 
 56% 
Your Name:
I have read and agreed to the Review Posting Agreement.
Review Title:
Comment/Review:

Comment Using Facebook

Back to Online Store Reviews Directory or back to top.