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XHeli.com Review + Feedback & Discussion

XHeli.comYou can write a review for XHeli.com and also view its ratings and comments posted by others.

Read 21 Customer Reviews for XHeli.com.

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User-Submitted Reviews of XHeli.com & Testimonials

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Posted by Tim L (7 years ago)

Tracking # 1ZX03V030392215

Cave Creek, AZ

I ordered a heli from xheli as a christmaS gift for a little boy arranged thru a local charity. When i ordered the heli, the page for that heli had a box at the bottom for accessories/parts to consider ordering for that heli ... I ordered spare batteries and parts from this page (I never searched their site for those items, they IDENTIFIED them for me). I gave the boxed/wrapped heli as a gift and gave the mom the spare batteries/parts in a separate bag. In March, the original battery wore out, and the mother tried to replace the battery but found that the spare batteries and parts were ALL for a DIFFERENT HELI. I contact xheli via their live chat, and their rep ("Tung") told me he would be sending me an "RMA" to replace the batteries and parts with correct ones. The RMA never arrived, so I again used the live chat (forget their phone line ... always recording saying high call volumes and no live body ever answers). I posted a transcript of the prior live chat with Tung referencing the RMA and asked why I had not received. "Charlie" told me they would not replace due to items being out of warranty ... he stuck with that mantra throughout our conversation, and would not explain why they changed their position from what Tung told me. At first Chalrie said there was no supervisor there, then said I should call later to speak to one ("Sam" - "not allowed to proide last name")at same phone number as on website (see above ... good luck!!!). I WILL NEVER DEAL WITH THEM AGAIN!!!!!!!!!

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9 out of 12 people said 'YES'

120440

Posted by Zee8 (9 years ago)

My brother collects helicopters and I wanted to get him one for his birthday. I checked out xheli online and reviewed the various helicopter models with the tech rep to determine the right model to give as a gift. The rep was excellent, explained experience level, helicopter capability and training software, and anti crash package. Got my order within a week and my brother couldn't be happier with his birthday gift

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2 out of 2 people said 'YES'

29150

Posted by Travis (8 years ago)

I have bought 3 different micro helicopters from Xheli in in last 3 weeks (via ups 1 per week). I am addicted. Shipping is incredibly fast and price for the quality is A+. If it wasn't for Xheli and the Syma entry level products, I probably would have given up on micro choppers.

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1 person said 'YES'

66020

Posted by ron (8 years ago)

Good company, fast shipping. now they are making me write more, and more, and more information, otherwise this errors out!

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1 person said 'YES'

64380

Posted by Nick Conigli (9 years ago)

I have recently learned about this store have made 2 purchases and truly love this store got my order in 3 days ups ground and the people you call are very knowledgable unlike alot of other hobbie stores like tower

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1 person said 'YES'

51800

Posted by Dale Holmes (9 years ago)

So far I have been very happy to deal with xheli.com very great service and easy to deal with!

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1 person said 'YES'

Australia flag   Review came from Australia.
47990

Posted by Alen Mekic (9 years ago)

I like the overall look of the xheli.com website. I have made purchases in the past, and have had good success. I look forward to more great deals in the future, too.

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1 person said 'YES'

45490

Posted by e plow (9 years ago)

cannot say anything good about them. phone service,getting back to me getting simulator cd downloaded ,answering e mail with a form letter written in a hut in asia,sending wrong parts 2wks late,have you noticed the seceret codes to save on purchase & shipping,they will let you pay $15.00 for shipping on parts when you cannot find code for $4.95 shipping on parts,also 75% of their stuff is out of stock,if you do find something in stock you cant find parts,so dont buy it,it will rot .a perfect example of how to ruin a company and piss off rc people.ed

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1 person said 'YES'

34920

Posted by T (9 years ago)

My shopping experience with X Heli was really good. Its easy to ordered through their website. I ordered a helicopter and accompanying parts. They have a special shipping option for parts which helps with the cost. All the coupon codes that I used for my purchase worked and the deliveries was smooth.

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1 person said 'YES'

29170

Posted by A.Radcliff (9 years ago)

Don't bother calling Xheli support line. I had the hardest time getting through. Good thing their online chat line was more reliable. Being new to this hobby brought many questions, which the chat line was able to answered. My helicopter was exactly what was described online. Overall a good experience.

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1 person said 'YES'

29160

Posted by Michael (9 years ago)

The customer service at XHELI.com is slow and unprofessional.

In summary: You better hope what they send you is the correct item and works properly, because you will hate dealing with their support people.

My helicopter was broken when I got it, so I tried to get a replacement part. They sent a replacement that had the same problem.

I have had to send many emails to get a response and when I did they were slow to replace the part.

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2 out of 3 people said 'YES'

22590

Posted by Ron (10 years ago)

I am new to the world of R/C Helicopters, but I didn't want to spend a lot of money on initial helis that I'm going to crash. I ordered my first heli with xheli and they were all shipped to my door on time. I go to their online support forum to check out other heli pictures and to read up on ideas.

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1 person said 'YES'

29130

Posted by Charlie Welch (1 decade ago)

You guys have the best site. Lots of helicopters and useful information. I was looking for the right helicopter for me as I am a beginner and I found the one I was looking for.

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1 person said 'YES'

750

Posted by Richard D (6 years ago)

Purchase of multiple helicopters

If you are purchasing 2 helicopters from Xheli and you want 2 different frequencies, DO NOT BELIEVE THE SALES PERSON WHO WILL TELL YOU TO JUST INDICATE YOUR REQUEST IN THE COMMENTS SECTION. I DID EXACTLY what they indicated and they shipped both helicopters on the same frequency. I WILL NEVER PURCHASE from XHELI.COM again.

Pros:
  • quick service
  • Cons:
  • they do not acknowledge what the sales staff indicate prior to purchase.
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    144410

    Posted by dakota p (8 years ago)

    i have bought 2 helicopters from xheli.com they are amazing if you buy an rc helicopter get it from xheli.com

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    1 out of 2 people said 'YES'

    68530

    Posted by Rich (9 years ago)

    I have not yet ordered from xheli.com but I have been checking their website regularly for the past 2 weeks and checked as recently as 1/5/2010 and coupon code xxheli10 was working for a $10 discount off orders of $125 or more.

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    49950

    Posted by michael (9 years ago)

    i love the part support and the price on x heli. also the vids they have in each helis page! 5 stars keep it up!

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    33490

    Posted by DLee (9 years ago)

    Purchased a helicopter at xheli.com after a recommendation from a friend. They have such a large selection, it was hard to choose which one. Finally I settled on the ESky Coco Heli. Got my order and everything was well packaged. Been flying my heli ever since.

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    29140

    Posted by Paul (9 years ago)

    As of January 3, 2010, none of the January 2010 promo codes are still effective. I tried them all...

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    1 person said 'NO'

    49550

    Posted by Dave (8 years ago)

    Fast Ship best price, could keep more parts though It seems like all the parts I want are out of stock

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    2 out of 2 people said 'NO'

    109400

    Posted by Li Luo (8 years ago)

    nice helicopter with low price, I really like it

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    5 out of 6 people said 'NO'

    61710

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    Xheli.com Rating: 3.8/5 (36 votes cast) [9 votes came from reviews] 21 reviews by users total.

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