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WORX Yard Tools Review + Feedback & Discussion

WORX Yard ToolsYou can write a review for WORX Yard Tools and also view its ratings and comments posted by others.

Read 15 Customer Reviews for WORX Yard Tools.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 2 people rated the prices offered by the store a score of 7.6
How long did it take for you to get a reply from customer service? - 3 hours on average experienced by 2 people hour(s)

User-Submitted Reviews of WORX Yard Tools & Testimonials

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Franz C reviewer photoPosted by Franz C (6 years ago)

17" Electric Mower

I purchased a 17 mower from WORK, it worked well for 4 years. Then I started to experience "spin up" problems. The motor would turn on slowly spin down and die. Even when I raised the wheels to maximum height, the strain on the motor would not allow me to cut the lawn. The result ended in my attempt to cut the lawn at the "high" setting and thereafter repeat with the 2nd highest setting. The lawn as choppy and it did not have a very "clean" appearance after finishing. Complaints to customer service were answered quickly and I then replaced the mower with a second WORK, the handle however literally exploded two days after the purchase. This one was quickly replaced however I soon began to experience "spin down" problems. In less than 8 months the replacement likewise died. Pity -- the mower failed to hold up and I would NOT recommend it to anyone else. Other mowers within the same class appear to work for at least 5 years prior to needing to be replaced.

I also have WORK lawn tools and they have worked without any problems--the battery time however is relatively short but at least the do the job rather well and have outlasted my mower.

Pros:
  • Quick set up and easy to use
  • lightweight
  • starts with ease
  • Cons:
  • Does not stand up to normal wear and tear
  • customer service was almost non responsive
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    2 out of 2 people said 'YES'

    152130

    Posted by judy callahan (6 years ago)

    Worx weedeater

    2nd time I've done this but feel I need to say it again. I have arthritis and yard work is limited. However,this is the 1st grass trimmer I've been able to use for a long time. Yes, twisting & turning to use the edger would be aggravating on any machine but in order for it to be well 'put together' what does one expect. Few things 'self operate' themselves. Then you're looking at several hundred dollars! Yes, when my battery runs down I'm ready for a break while it's charging. Worxs tried to get me to buy an extra battery. Wish I'd listened. But all said and done, I LOVE MINE! THANKS WORX! Judy Callahan

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    2 out of 2 people said 'YES'

    143280

    Posted by Sharon Peterson (6 years ago)

    Not so easy

    Found it hard to constantly twist and turn, pressing your foot, and on and on ....not that simple. and what's with the line feed, I have to constantly advanced the line manually...a big pain. I decided to buy another trimmer and keep this just as an edger...of course, defeats the whole purpose. Not a happy customer.

    Pros:
  • Like a battery edger
  • Cons:
  • Too hard to use
  • constantly twisting and turning. line feed is terrible
  • I have to advance it manually all the time
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    2 out of 2 people said 'YES'

    142770

    Posted by bermel (9 years ago)

    Do not buy these products - they do not work the way the say and just try to return. I have called at 7:00am and at 7:00 pm which is their non peak times and I am told that there will be a 45 min wait. After you wait for 5 min then they say 60 min wait.

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    2 out of 2 people said 'YES'

    29750

    Posted by Nancy Walton (9 years ago)

    I had to replace the battery and was shocked to see the price of 39.99 down from 59.99. This cost half the price of the edger. I've have attempted to call customer service and it is impossible to get through. I would not recommend purchasing any products from this company.

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    2 out of 2 people said 'YES'

    29430

    Posted by Joe (10 years ago)

    Awful customer service!! Seems like a scan! THIS COMPANY IS A SCAM!!!THEY LIE

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    2 out of 2 people said 'YES'

    27360

    Posted by Sokol (1 decade ago)

    I love the trimmer. HOWEVER, I do not love the sneaky promotion of the FREE spools - pay ONLY shipping and handling. I live in PR (Puerto Rico) - we use the same postal rates and dollars as the USA - I have things shipped here from the continental USA all the time. I have NEVER paid $20 for a less than 1lb.shipment. The most is $4.95. I cannot believe they want to charge me $15.00 for handling. I called and someone from "corporate" was supposed to contact me - this was almost 2 weeks ago and I have heard from nothing. I will keep posting this complaint until such time as someone looks into this outrageous way of scamming people.

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    2 out of 2 people said 'YES'

    Puerto Rico flag   Review came from Puerto Rico.
    14140

    Posted by Ken Carter (1 decade ago)

    This is absolutely the worst and cheapest tool I have ever bought. it does not trim worth a flip and the line advance system is terrible. I am sorry i bought this piece of junk. Advice to future potential customers---"Do not buy this product unless your yard is about as big as a shoe box"!

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    2 out of 2 people said 'YES'

    7590

    Posted by James (5 years ago)

    Worx blower vac

    Bag stitching releases after a few uses. Company replaced one bag after I used it twice and then refused to replace 2d bag with same problem wanted $24.95) Clearly a small problem to fix future buyers but I won't be one of them

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    1 person said 'YES'

    157920

    Posted by Randy Powell (7 years ago)

    Worx 541 blower

    The Worx blower only runs about 5 minutes on the 18 volt battery! I have 3 batteries and it works the same with each! I have read many reviews and they say the same! I called customer service and they would not help! You may want to avoid Worx!

    Pros:
  • Blows hard
  • Cons:
  • Short battery life
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    1 person said 'YES'

    132910

    Posted by Dave Anson (8 years ago)

    You must consider the Worx electric lawn trimmer a light duty application. It does well around flower beds and more delicate objects, but does not have the capability to do heavy grasses, etc. The battery is a joke. It lasted long enough to use two spools of line. It will not hold a charge. I was shocked to see the replacement cost of $39.00. I guess I will throw the whole thing away.

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    75800

    Posted by Bonnie Ketter (9 years ago)

    Not at all what is represented in the advertisements. One of the worst products I've

    ever purchased! Their Customer Service department leaves alot to be desired as well. Their weekend phone message says their hours are 8-5 but then tells you they are currently closed when you call during their advertised hours. They have an attitude about returning the product, too.

    Would not recommend this product to anyone. It performed like a "toy" weedeater.

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    1 person said 'YES'

    34400

    Posted by Lofley, Ana (9 years ago)

    Talked on phone ... tried calling back for weight

    info. Have been unable to get. Need to cancel

    and have spent considerable time trying to talk to them and they won't talk. Question their integrity. Need to cancel order and they won't take the call.

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    1 person said 'YES'

    29800

    Posted by Barbara Gay (1 decade ago)

    I love the grasstrimmer/edger - but the battery is useless. After having used the machine for six months, mowing approximately once a week, I now have to charge the battery for every 15 minutes of use. The company was absolutely no help - suggesting only that I buy another battery. All of this actually started about two months ago. The battery used to work for up to an hour.

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    1 person said 'YES'

    12470

    Posted by monta haney (4 years ago)

    WEED EATER

    This is the worst piece of equipment by husband had ever bought me....Does not perform as advertised..Won't feed the line and runs on a short time, they even sent me new batteries and still runs just a short time. That was nice but did not make this a good produce...

    Pros:
  • None that i know of
  • spend most of the time pulling out the line or changing the battery
  • Cons:
  • LIGHT WEIGHT
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    Worx Yard Tools Rating: 2.8/5 (17 votes cast) [6 votes came from reviews] 15 reviews by users total.

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