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WEBstaurant Store Review + Feedback & Discussion

WEBstaurant StoreYou can write a review for WEBstaurant Store and also view its ratings and comments posted by others.

Read 4 Customer Reviews for WEBstaurant Store.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 4.25
How long did it take for you to get a reply from customer service? - 1.67 hours on average experienced by 3 people hour(s)

User-Submitted Reviews of WEBstaurant Store & Testimonials

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Posted by Allison (5 years ago)

DO NOT EVER ORDER FROM THESE PEOPLE!!

I cannot stress this enough - this is the worst company I have ever done business with. EVER. It took almost 30 days for my product to even be shipped - and every time I tried to call or speak w/ someone - they had no information. Plus, I was unable to get a refund. DO NOT ORDER FROM THIS WEBSITE!

Order Date: 2013-06-06

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8 out of 10 people said 'YES'

156390

Posted by Sam (3 years ago)

Do not buy here please

Bought a fryer sent the wrong one they said they fix it just pay the shipping and some stocking fee i said fine i need this fryer lets do this I'll get the credit back to my account then i can buy another one.Wrong i sent my item back to them they said it was damaged and used they can't accept it even tho we couldn't use it. they said the damage must of happened on return shipping and file a claim with UPS. WTF kinda response is that. Buy from amazon or Ebay they will back Customer not place the blame somewhere else. FYI They pay for Reviews and screen negative reviews so its hard to find a place to Leave bad reviews.

Bought: 929WDF1550

Order Date: 2015-10-22

Date Received: 2015-11-09

Pros:
  • Fast Shipping
  • Great Customer service response time.
  • Cons:
  • Lack of help there Customer service can give
  • They place blame of damage product being used Shipping and to make a shipping damage claim
  • They have multiple people contact you like they are helping you but they all give the same answer and response saying i know your frustrated but our hands are tied there nothing they can do except throw away your product if you don't want to pay again for shipping
  • Can't leave reviews cause they screen bad reviews and pay for good reviews

  • Customer Contacted WEBstaurant Store Via:
    help@webstaurantstore.com

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    4 out of 5 people said 'YES'

    165590

    Posted by P. Morris (3 years ago)

    BEWARE OF THE 30% RESTOCK FEE

    BUYER BEWARE! This company will charge you a 30% restock fee. I bought some glasses through amazon.com. Never used the glasses and they are in the original packaging. I requested a return authorization and they want to charge me a 30% restocking fee. Completely outrageous. This is why their prices are so cheap. They charge the unsuspecting public a 30% return fee so they make up for their low prices. NEVER WILL I DO BUSINESS WITH THIS COMPANY AGAIN!

    Bought: Anchor Hocking 5 OZ Beer Flight Taster shot glass

    Order Date: 2015-07-15

    Date Received: 2015-07-21

    Pros:
  • NONE
  • Cons:
  • Posting of Return Policy

  • Customer Contacted WEBstaurant Store Via:
    help@webstaurantstore.com

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    3 out of 5 people said 'YES'

    165070

    Posted by Bill (8 years ago)

    Buyer Beware, I bought a wok from these guys, the wok came in smaller than pictured. They told me they don't do exchanges, and in order to return it, there's a 30% re-stocking fee plus I have to ship it back with my own money. I could understand shipping, but the 30% restocking fee is ridiculous. What kind of business are you running, I have dealt with a lot of online retailers and never have I seen a 30% restocking fee!!! All I wanted was an exchange to a different size because the picture was just a bunch of woks together. The images was deceiving and they expect me to figure out. So I requested for and exchange, and said they don't exchange. I mean how hard is it to get an exchange?!?!?!? Every retailer wholesaler or whatever would've done, and some free of charge! So they proceeded to further scam me by asking me pay for shipping and and a 30% restocking because they're so poor. That's a load of crap!!!! They just don't want me ruining their profit margins because would affect they're expensive salaries cuz they are a bunch of cold fusion web developers!

    Also the shipping is a rip off, first they calculate an estimated number on you, and then when you check out, it changes on you. What a ripoff! Don't buy from this company its a sham! Update: I filed complaint against them to BBB and also to PayPal. DO NOT BUY FROM THEM!!!

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    10 out of 19 people said 'YES'

    105320

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    Webstaurant Store Rating: 1.5/5 (15 votes cast) [4 votes came from reviews] 4 reviews by users total.

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