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Vonage Canada Review + Feedback & Discussion

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Posted by Srini V. (7 years ago)

I feel scammed by Vonage Canada. A very frustrating experience. My first call to the sales team (in Philippines) was very encouraging. Little did I realize the nightmare that I'd have to go through once I signed up. There is a lot of fine print that you're not told of upfront. I signed up for a free 500 min promotion. I wasn't told that this was for local calls only. Since I had subscribed to Vonage mainly for international calls, I started trying my Vonage connection on international calls only. When I realized that I was being charged exorbitantly for these calls, I tried to find out the reason and had to speak to 8 different people in India during my office hours! I was made to explain my problem to each of them who would then transfer me to someone else and the story started once again! When I finally lost my temper, I was told nothing could be done and that I'd have to pay. If I cancelled, I'd pay for the Vonage box and a disconnection fee!! No solution, no apology, no regret. After much fighting, I was not reimbursed the charge but was given a credit. I finally cancelled my connection and see that I'm still being charged for something! I dread my next fight but am determined to tell the truth about Vonage Canada. DON'T EVER GO THERE! It's just not worth it. There are many other players who're more decent, professional and respectful. The cheapest of its tactics: their French translation is appalling and pure non-sense. It's perhaps a machine that did it. Google?? Fie upon Vonage and its cheap tactics and utterly mediocre service.

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Vonage Canada Rating: 2.5/5 (6 votes cast) 1 comment(s) by users total.

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