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ViVYX Printing Review + Feedback & Discussion

ViVYX PrintingYou can write a review for ViVYX Printing and also view its ratings and comments posted by others.

Read 7 Customer Reviews for ViVYX Printing.

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User-Submitted Reviews of ViVYX Printing & Testimonials

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Posted by Lynn (6 years ago)

late for a professional deadline

I rarely give bad reviews but this experience was terrible. The posters I ordered for an extremely important deadline were late. I ordered them in plenty of time, using express processing and express shipping to be certain they were on time. I asked for someone to contact me via e-mail or phone FOUR times. and no one ever did.

my order number was 38168

Pros:
  • website easy to navigate and order. good prices.
  • Cons:
  • no one contacted me when I left messages and e-mails
  • my posters were LATE for a job deadline despite my ordering within plenty of time and with express shipping and processing.
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    5 out of 5 people said 'YES'

    134490

    Posted by Jacob (7 years ago)

    Received only 7 of 8 ordered prints. After 13 days of leaving voicemails and emailing Vivyx Printing I have not heard a single response. On January 25, 2011 I ordered 8 prints at the total price of $125.66. When I was ready to hang print, on March 26th, I noticed I received 8 prints but one was a duplicate. In other words, I was missing a print and had an extra copy of another. I emailed Vivyx Printing on March 26th, April 5th, and April 7th without a response. I also called March 28th, April 1st, and everyday the week of April 4th. No one ever picked up the phone or responded to my email messages. The pictures printed were all connected in a series and needed to look identical, which means they have to be printed the same way. Since I am missing one in the set, I have to have all of the pictures printed again for uniformity in color.

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    5 out of 6 people said 'YES'

    120330

    Posted by Deb (6 years ago)

    No Customer Service

    I'm getting very upset because it's been 3 weeks since my order was put in and I can't call the company to check on it because their customer service department does not exist. Is this even a real company? I just want to talk to someone real to find out where my order is. I've e-mailed twice with no response. I'm not sure what to do. Cross my fingers this is a real company.

    Pros:
  • Can't think of anything at the moment
  • Cons:
  • You can't talk to a real person. They promise something that they can't deliver and that's great service.
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    2 out of 2 people said 'YES'

    143820

    Posted by Dean (6 years ago)

    POOR CUSTOMER SERVICE

    I ordered a poster 2 weeks ago and it was supposed to be processed within 3-5 business days. It has been 10 days and it hasn't even shipped. I thought 3 weeks out from my event would be enough time. They say call us for information. The phone goes thru a recording then hangs up. Their email form for says they will get back to you within a few hours...24 hours at the latest...NOTHING. This is a sucky company with NO customer service! Do not order from them!

    Pros:
  • Price...which does not matter if you never get the goods!
  • Cons:
  • NO customer service.NO phone number to talk with a LIVE person. NO ONE answers emails. The company cannot resolve my issue because my event will be OVER!
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    1 person said 'YES'

    139280

    Posted by dave (6 years ago)

    No one home

    Its been 4 weeks and still waiting for one blown up picture. They will not answer my emails (6) and the phone number is just a recording. A terrible way to do business and don't believe the 5 stars they give themselves. I will now dispute the charges with my credit card company.

    Order #41591

    Pros:
  • Not any
  • Cons:
  • No response
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    1 person said 'YES'

    139250

    Posted by Douglas Harris (3 years ago)

    Terrible Customer Service

    They say 100% guaranteed but far from it. The 24 x 36 print I ordered came back damaged. Followed their procedure for replacement and was told "Its Roll Marks". Roll marks don't protrude through the picture. Have ordered from them since 2004 and know what roll marks are. Send them pictures and video of it. Never heard from them again after numerous e-mails and calls...

    Save your money !!!

    Bought: 24" x 36" Print: Digital Image - Premium Gloss Photo Paper

    Order Date: 2014-11-15

    Date Received: 2014-12-20

    Pros:
  • None
  • Cons:
  • Horrible Customer service

  • Customer Contacted ViVYX Printing Via:
    (800) 691-3545
    support@vivyxprinting.com

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    162540

    Posted by chuck (8 years ago)

    great products & services offered

    fast

    cheap

    good quality

    fast web site

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    7 out of 7 people said 'NO'

    87560

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    Vivyx Printing Rating: 2.8/5 (30 votes cast) [7 votes came from reviews] 7 reviews by users total.

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